I quite often defend Ebay on here. Mainly because in all my years on it I've never had much trouble and on the few occasions I have, I've actually won the disputes (including twice as a seller).
I've always felt that people often bring it on themselves - not following the recommended way to deal, not sending things via a tracked service, that kind of thing.
However I'm pretty sure I'm about to lose my second case in a month as a seller and I think I've had enough. I end up out of pocket each time (my postage them them and having to pay for the return). Ebay "Resolution Centre" don't read the case, they don't look at the facts. If you're a buyer, you win - simple.
My latest:
Sold 6x Genuine toner for a brand of printer. Described them as brand new and unused, which they were. We have retired the last of the printers that use these toners, so wanted rid. I noticed that the boxes all had our company name written, so I simply used a permanent marker to go over our company name.
Buyer simply asked if they were genuine, unused and still boxed - to which I replied yes. He didn't ask me on the condition of the packaging or anything like that. I had no idea he in turn wanted to resell them, if he'd mentioned that we could have discussed things further.
He got them for around 35% of the RRP as I wanted rid.
Now he wants a full refund because there is a black marker mark on each of the boxes. I explained why and in the "open case" explained that these items were exactly as described and photographed.
I now have to wait the final 3 days before Ebay make their ruling (sorry, Ebay decide to side with the buyer).
So that's it, this on top of a Netgear router a week or so ago (Was taken off my mum's old connection, working. Was factory reset, packaged and sent to buyer).
Buyer asks me questions on how to set it up, I send him a copy of the downloadable manual. He asks me about setting up DMZ, I go into the manual and find the relevant part. He tells me he cannot get it to work and files a "this item is faulty" claim which Ebay upheld, without asking for any evidence or feedback from me.
*Sigh*
A decade ago Ebay really was the site to use.
I've always felt that people often bring it on themselves - not following the recommended way to deal, not sending things via a tracked service, that kind of thing.
However I'm pretty sure I'm about to lose my second case in a month as a seller and I think I've had enough. I end up out of pocket each time (my postage them them and having to pay for the return). Ebay "Resolution Centre" don't read the case, they don't look at the facts. If you're a buyer, you win - simple.
My latest:
Sold 6x Genuine toner for a brand of printer. Described them as brand new and unused, which they were. We have retired the last of the printers that use these toners, so wanted rid. I noticed that the boxes all had our company name written, so I simply used a permanent marker to go over our company name.
Buyer simply asked if they were genuine, unused and still boxed - to which I replied yes. He didn't ask me on the condition of the packaging or anything like that. I had no idea he in turn wanted to resell them, if he'd mentioned that we could have discussed things further.
He got them for around 35% of the RRP as I wanted rid.
Now he wants a full refund because there is a black marker mark on each of the boxes. I explained why and in the "open case" explained that these items were exactly as described and photographed.
I now have to wait the final 3 days before Ebay make their ruling (sorry, Ebay decide to side with the buyer).
So that's it, this on top of a Netgear router a week or so ago (Was taken off my mum's old connection, working. Was factory reset, packaged and sent to buyer).
Buyer asks me questions on how to set it up, I send him a copy of the downloadable manual. He asks me about setting up DMZ, I go into the manual and find the relevant part. He tells me he cannot get it to work and files a "this item is faulty" claim which Ebay upheld, without asking for any evidence or feedback from me.
*Sigh*
A decade ago Ebay really was the site to use.
