Virgin Media Discussion Thread

Frozennova · 26 Aug 2018 at 22:15

I have no issues with packet loss on an SH3 in modem mode
The lunchtime spike was due to some steam downloads

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34cc82d55aa094a83ccfd6cf09b20cfb1a9ac815-26-08-2018

kfgpu · 26 Aug 2018 at 23:18

Frozennova said:
I have no issues with packet loss on an SH3 in modem mode
The lunchtime spike was due to some steam downloads

I assume this is with a router? if so which one. My BQM does not work at all if I put my HUB3 in modem mode.

Frozennova · 26 Aug 2018 at 23:21

kfgpu said:
I assume this is with a router? if so which one. My BQM does not work at all if I put my HUB3 in modem mode.

It's a TP-Link Archer C7

kfgpu · 26 Aug 2018 at 23:35

Frozennova said:
It's a TP-Link Archer C7

Ok thank you, also which port are you using for modem mode on the HUB3? the top one 1 or 4? I hear some people say you need to use 4 and others 1.

Frozennova · 26 Aug 2018 at 23:59

kfgpu said:
Ok thank you, also which port are you using for modem mode on the HUB3? the top one 1 or 4? I hear some people say you need to use 4 and others 1.

Port 1, which is the top port with the hub stood vertically

kfgpu · 27 Aug 2018 at 00:15

Frozennova said:
Port 1, which is the top port with the hub stood vertically

Ok thanks, I thought it was that one but people kept saying 4

Ol!ver · 27 Aug 2018 at 10:13

OK, so I *think* I've sussed why I wasn't getting full speed out of Vivid 350. I've turned modem mode off and using the SH3 over Ethernet I'm getting pretty much full speed and certainly more than in modem mode. So that has me particularly confused. I refuse to believe my Netgear D7000 can't hack it.

I can't live with this SH3 for WiFi though. Christ on a bike, it's slow.

chroniclard · 27 Aug 2018 at 10:16

Ol!ver said:
OK, so I *think* I've sussed why I wasn't getting full speed out of Vivid 350. I've turned modem mode off and using the SH3 over Ethernet I'm getting pretty much full speed and certainly more than in modem mode. So that has me particularly confused. I refuse to believe my Netgear D7000 can't hack it.

I can't live with this SH3 for WiFi though. Christ on a bike, it's slow.

What are you using to connect to the wifi on the computer side?

Ol!ver · 27 Aug 2018 at 10:22

On the SH3? All sorts. MacBook Pro, Lenovo laptop, Dell desktop, a couple of iPhones, couple of Android tablets. The WiFi's just.....rubbish. The MacBook Pro's basically used like a desktop so doesn't move. File transfers off my NAS are chalk and cheese when switching between the two routers. The big question here I suppose is why can't the Netgear max the line out when the SH3 is in modem mode?

chroniclard · 27 Aug 2018 at 12:34

To get "max" speed I need to use 5ghz band and appropriate hardware on the PC side (ac 1900 wifi adapter).

Ol!ver · 27 Aug 2018 at 13:18

chroniclard said:
To get "max" speed I need to use 5ghz band and appropriate hardware on the PC side (ac 1900 wifi adapter).

Yep, all those things were in place.

Anyway, I've managed to get full Ethernet speeds over the Netgear now after factory resetting both it and the SH3 so I've now got proper WiFi speeds and full Vivid350 speeds over Ethernet, too. All good.

Naan_H · 27 Aug 2018 at 16:07

Ol!ver said:
OK, so I *think* I've sussed why I wasn't getting full speed out of Vivid 350. I've turned modem mode off and using the SH3 over Ethernet I'm getting pretty much full speed and certainly more than in modem mode. So that has me particularly confused. I refuse to believe my Netgear D7000 can't hack it.

I can't live with this SH3 for WiFi though. Christ on a bike, it's slow.

I ditched the SH3 WiFi a long time ago and use a UniFi Access point and all my WiFi problems disappeared

Chandler_90 · 28 Aug 2018 at 09:38

Frozennova said:
I have no issues with packet loss on an SH3 in modem mode
The lunchtime spike was due to some steam downloads

I'm having some serious issues with random service disconnections that Virgin state are nothing to do with the service on their end and have been looking for some software to analyse the connection during use.

This looks like it could do the job, what software is it??

I've searched firebrick but it appears to be some sort of external networking device?

Duke · 28 Aug 2018 at 09:45

Its just the Think Broadband monitor - https://www.thinkbroadband.com/broadband/monitoring/quality. It does a ping to your route so you can see the reponse rate over a period of time. Ensure you enable ping on the VM Hub else it'll just be red from the timeouts.

Showboat · 29 Aug 2018 at 12:18

Just called to push my cancellation back a couple of weeks and give them a chance at hooking me for another 12/18 months.
Still no interest, best they could do was £42 / month for 100MB and phone, or £35 for 100MB with no phone.
Much disappoint

Glanza · 29 Aug 2018 at 12:39

Showboat said:
Just called to push my cancellation back a couple of weeks and give them a chance at hooking me for another 12/18 months.
Still no interest, best they could do was £42 / month for 100MB and phone, or £35 for 100MB with no phone.
Much disappoint

Cancel it and give it upto 2 weeks they'll ring you.

davisdavid · 30 Aug 2018 at 10:28

Showboat said:
Just called to push my cancellation back a couple of weeks and give them a chance at hooking me for another 12/18 months.
Still no interest, best they could do was £42 / month for 100MB and phone, or £35 for 100MB with no phone.
Much disappoint

It's just pathetic the way they and others treat existing customers. They got a massive ***** on with us as I cancelled my 350MB and talk weekends as they pushed the price up to £55 and then took out a new customer offer in my partners name for the exact same package at £42 a month. They turned my line off and refused to reactivate it or bring the new start date forward so we just went without for 2 weeks.

They messed the initial order up so we had to reorder hence the delay. They said we weren't allowed to get a new customer offer for the same household but in reality there is nothing they can do.

Kol · 30 Aug 2018 at 12:55

I had exactly the same. Was on 200mbit for a year and then they were putting the price up to something silly and wouldn't even come close to the price on the website.

I think they wanted £50+ or something. As my sky sub was ending (full package) we just signed up to VIP at £79 in my wife's name plus £125 through topcashback so made a massive saving, have all I had with sky plus bt sport and 350mbit as well, so overalls better .

Had about a week crossover.

panthro · 30 Aug 2018 at 13:20

My 100mb line was averaging 31mb last night at midnight. They put my bill up £8 without telling me so I phoned to cancel and all they would offer was a £1 discount so I told them to stick it. I'm expecting they'll call back nearer the time but if they don't I'll either switch or just take a new contract in my wifes name.

ubern00b · 30 Aug 2018 at 13:45

Just rang up to cancel. I have spent 3 months liaising with a Virgin Media sales rep doing site visits, getting my new neighbours to sign up to Virgin just so they can commission the work to get Virgin to our houses only to be told twice now that after further site visits the work required has pushed it over budget so they can not proceed.

Since I am in contract I have to pay £126 for the privilege.