I have been a huge ASUS fan for their motherboards but recently my X99 Pro developed a fault where I would need to restart twice for it to boot. So I asked for RMA and while taking the system apart I accidentally broke the PciE tab (that thing you use to push the GPU from the slot). Overclockers has been very sympathetic and supportive but my word....ASUS.....they refused to even test the thing instantly blaming me for the broken tab which has nothing to do with the problem and does not affect the function of the board in anyway. Then proceed to lie about a scratch on the PCB on the left corner. I cannot find this so called scratch. In fact this board has never been removed from the case until I took it out to send it off for RMA. I have read others horror story with ASUS support and by god you cannot go any lower than this. Extremely disappointed and never going to touch another ASUS product again. I am writing this to warn others who are thinking of buying from this company. Stay away from this company.
ASUS....sigh never again
- Thread starter Sky01454
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Soldato
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dont watch the fake z390 vrm videos then haha - Gigabyte went through the same issues with z370 before vastly improving z390.
@Sky01454 , could understand if they had to replace the full motherboard of another part being broken unrelated to the issue but not if the localised program could be fixed
asus did have a BOT rep on here ... i say bot as they just always pasted email address unlike other vendors lol
tried finding the user name but no longer here ....
Bot rep
I guess that would back up their customer service theories
Soldato
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Bot rep
honestly it was 1 line with an email attached . Least with Giga-man/Gigabyte Gaming , Ben from EVGA and Matt from AMD would engage etc other reps like acemodder and phanteks also get involved (more human) lol
Wait, you mean a mega rich,customer dependent technology company leaves a trail of breadcrumbs and hoops to jump through before you receive any resourceful/more than likely useless or unhelpful information with regards to the issue ?
I don't believe that for a second... !
I have the same pains with Dell and their remote support.
Soldato
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asus use to allow you to drop off products for RMA at their location, not any more. Gigabyte still do .
Associate
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I rma'd a dead gpu once with Gigabyte. The fan had a blade missing but they still accepted the rma because the problem was unrelated.
Thanks for informing us... Man that's a pain in the behind. I used to think their CS was good, havn't spoke to em in like 6 years though, sounds like they've taken a turn for the worst.
Soldato
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I wouldn't stop buying on someone else's experience. Besides they make the best boards 
. It's no excuse tho and parts that are for self-build purposes should really have an allowance for user errors, especially if something broke not related to the problem, but they have to draw the line somewhere. It might be in this case they've made a bad judgement. Asus and other companies probably get loads of "mickey" takers returning stuff.
Someone above mentioned Dell but I've had the complete opposite experience. Although their online techs tell you to do some tests any IT geek knows are a waste of time, they do want to resolve issues. Dell have sent me parts in the past to install myself. I even once forgot to make the part that failed available to them to collect but they had no problem at all with that and just left the new one (think it was a split power supply cable for a laptop).
Dell also been extremely apologetic in the past when I received one of the kind of B grade PC's with a problem. I ended up with a brand new PC.
. It's no excuse tho and parts that are for self-build purposes should really have an allowance for user errors, especially if something broke not related to the problem, but they have to draw the line somewhere. It might be in this case they've made a bad judgement. Asus and other companies probably get loads of "mickey" takers returning stuff.Someone above mentioned Dell but I've had the complete opposite experience. Although their online techs tell you to do some tests any IT geek
knows are a waste of time, they do want to resolve issues. Dell have sent me parts in the past to install myself. I even once forgot to make the part that failed available to them to collect but they had no problem at all with that and just left the new one (think it was a split power supply cable for a laptop).Dell also been extremely apologetic in the past when I received one of the kind of B grade PC's with a problem. I ended up with a brand new PC.
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I wouldn't stop buying on someone else's experience. Besides they make the best boards
Someone above mentioned Dell but I've had the complete opposite experience. Although their online techs tell you to do some tests any IT geek
Dell also been extremely apologetic in the past when I received one of the kind of B grade PC's with a problem. I ended up with a brand new PC.
They do make some very nice boards but with zero support if you ever have issues. I would rather spend my money elsewhere who actually cares about their customer. I had no problem with Dell (similar issue with you, a broken power adapter). They sent a new one.
I Used to have an Msi before I bought this Asus board but I found one of the dimm slot to be faulty (no post just black screen). I then swore to never buy Msi again but then again they at least gave me a full refund. I guess thats better than ASUS who does not even care. Btw the Msi board was almost half the price of the ASUS board but they still at least cared about their customer whereas ASUS just takes your money and tells you to go away when you ask for support.
Soldato
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I've had MSi, Gigabyte, Asus, Abit and from other manufactures not around these days and so far I've not had an issue with any board. I guess you just don't know how good their support is until you need to use it. I did say I wouldn't buy Gigabyte again as their Bios updates seemed few and far between and had a really weird versioning system (ie, Windows 8 support never went into an official bios, just beta ones if I remember correctly). However, it did just work with 100% stability, well, unless replacing the GPU where the mobo seemed to get its knickers in a twist and display nothing until you clapped your hands 10 times while preying to the Lord after about 10 reboots. Eventually after trying random things it would be fine until you next changed the GPU .
Anyway, sorry to hear about the hassle with Asus
.Anyway, sorry to hear about the hassle with Asus
Given that my upcoming project has some ASUS gear including a Mobo, I’m now worried.
What’s this? Just got a Maximus X Formula, should I be worried.
What’s this? Just got a Maximus X Formula, should I be worried.
Soldato
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The one with waterblock ? Use it and should be good . Think it's the hero that got a bit of a stinging like gigabyte and their z370 ultra did .. and their ultra 2.0
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Yes mate, it has a VRM waterblock.
I’m not sure what the actual issue is. Is it heat?
The VRM sink even on air is apparently good on the Formula. Unfortunately I can’t use the waterblock in the case I’m using, I’m considering switching to the XSPC ultra thin 240 rad in the room to give me clearance.