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1070 RMA needs a video?

Telecaster

Telecaster

Telecaster

Soldato
Joined
17 Jun 2012
Posts
5,951
Is this standard practice now, to have to video the card before an RMA is accepted? Seems a bit daft, the card can just be dropped in a test rig and the problem will be obvious in about 30 seconds.
 
If it's not in the companies terms and conditions for an RMA that you agreed to when buying the product then I'd tell them to do one.
 
Telecaster said:
I can't see anything here that mentions a video, maybe I'm blind.

https://www.overclockers.co.uk/returns
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Well let OCUK do a video if they want to.

Post in customer support, get an RMA number and send it to them for testing.
Say there's no mention of having to provide a video of the alleged fault.

I'm sure Bailey will help with this, he's a helpful chap.
 
Well if you're unhappy with this then I refer you to their promise:

MANAGER'S PROMISE
Our staff are empowered to provide exemplary after care services where we endeavour to service and cater for any and every customer requirement.

In the unlikely event of unsatisfactory proportions, please talk to us. We encourage you contact the relevant channels of support and flag up your issue. We will then ensure a member of our senior management team will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.
 
Telecaster said:
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Seem you probably have mentioned about a specific issue or a problem that the card is exhibiting, and Bailey probably just asking for a video for the that could show them exactly want it is. May be if you have included your inquiry, or at least explain what the problem is with your card, there would be more context to this situation? I mean if it is an issue that can resolved remotely via technical support and not a hardware fault, then that's no reason for a RMA to be carried out.

Surely if you have a half-decent phone, you would be able to record a video of what problem is the card cause on your monitor?
 
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PiKe said:
You don't have a smartphone?
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No, I work on building sites and have broken my last two so I just use a cheap crap dumb phone.

Marine-RX179 said:
Seem you probably have mentioned about a specific issue or a problem that the card is exhibiting, and Bailey probably just asking for a video for the that could show them exactly want it is. May be if you have included your inquiry, or at least explain what the problem is with your card, there would be more context to this situation?

Surely if you have a half-decent phone, you would be able to record a video of what problem is the card cause on your monitor?
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There is no problem on the monitor to record, one of the fans has stopped working and makes an odd noise, they don't even need to do any thorough testing to test that, plug it in and fire it up, voila.

Just to be clear I didn't post in hear to moan, I posted to find out if this is a regular thing now with RMAs
 
Telecaster said:
No, I work on building sites and have broken my last two so I just use a cheap crap dumb phone.



There is no problem on the monitor to record, one of the fans has stopped working and makes an odd noise, they don't even need to do any thorough testing to test that, plug it in and fire it up, voila.

Just to be clear I didn't post in hear to moan, I posted to find out if this is a regular thing now with RMAs
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Sorry if I came across the wrong way, and I did not try to imply you are ranting as I understood that you weren't. It's was just a bit difficult to fully understand the situation without the full context.

I guess we all just take smartphone for granted for these days, and it blows our mind that taking a video would actually be so much hassle without one!! It'd probably take you no more than half minute to record the fan fault had you have a smartphone at hand!! :eek:
 
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