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Certain games crashing at 4k

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Joined
25 Jan 2009
Posts
480
Location
East Kilbride, Scotland
hi all,

Recently got a 4K tv. Was trying some games last night with my 980ti (gta5, bioshock infinite etc) all we’re working flawlessly but when I tried a few older games such as Alan wake and l4d2 the game just crashed as soon as I switched resolution in game. It flickered between the game and desktop ( game wasn’t responding) any ideas what might have caused this.
Two other little problems are that I can play most games in 1440p even though my tv doesn’t support it ? Is this normal ?
And when I try to switch from RGB to ycbcr on the Nvidia Control Panel, the picture flickers a little and just reverts back to RGB ?

Any help would be great thanks, to any of these questions.
 
Not sure but, suggest you download the latest drivers from Nvidia and install them. Do a clean install, that will remove the old drivers first.

What make and model is your TV?
 
Not sure but, suggest you download the latest drivers from Nvidia and install them. Do a clean install, that will remove the old drivers first.

What make and model is your TV?

Not sure if it’s just because it’s older games. I done a clean install of the lastest the other day and don’t think it’s that.
It’s a Samsung nu7100
 
Not sure if it’s just because it’s older games. I done a clean install of the lastest the other day and don’t think it’s that.
It’s a Samsung nu7100

The last driver had a problem, there was new driver released yesterday. It might be worth trying.

Your TV will be able to play games in 1440p, that's normal, it just won't look as good as 4K of course.

Do the games crash only when you use 4k? or at 1440p?

I think your ycbcr problems are a limitation of HDMI 2.0. There is an option to select colour depth in the Nvidia control panel, try changing it to 8bit and see what happens. Or, get a HDMI to display port adapter and you should be able to select RGB or Ycbcr without any issues.

But, why would you want to use Ycrbr?
 
The last driver had a problem, there was new driver released yesterday. It might be worth trying.

Your TV will be able to play games in 1440p, that's normal, it just won't look as good as 4K of course.

Do the games crash only when you use 4k? or at 1440p?

I think your ycbcr problems are a limitation of HDMI 2.0. There is an option to select colour depth in the Nvidia control panel, try changing it to 8bit and see what happens. Or, get a HDMI to display port adapter and you should be able to select RGB or Ycbcr without any issues.

But, why would you want to use Ycrbr?

Well I will definitely give that a go tonight then !

Yeah but was just surprised after reading that my model of tv doesn’t support 1440p according to reviews. GTA 5 didn’t give me the 1440p option right enough.

Only 4K. Weirdly L4D2 was defaulted on 1440p when I first booted it.

I tried it out before fully knowing what the benefits were. 4:2:2 8 bit and 10bit both freak out a bit and reset back to RGB. I was now just wondering why it done this. You have cleared it up for me. Will just be sticking to RGB anyway. It was set to limited but I changed it to full, which I’m guessing is better ?

Thank you for your reply by the way.
 
Also, even 1080p upscaled looks fantastic on the tv. Samsung must have great upscaling or something.

Will need to make sure DSR is completely disabled as remember having an option or two ticked. Dunno if that may have something to do with it.
 
Also, even 1080p upscaled looks fantastic on the tv. Samsung must have great upscaling or something.

Will need to make sure DSR is completely disabled as remember having an option or two ticked. Dunno if that may have something to do with it.

Always first thing to do when having problems is reset everything to default and start again.

You are right, in the HDMI options, full is much better than limited. And RGB is best to use anyway on a computer so stick with it.

1080p will probably look better than 1440p on your 4K tv. The upscaling works so well from 1080p to 4K because it's the perfect ratio.
 
Always first thing to do when having problems is reset everything to default and start again.

You are right, in the HDMI options, full is much better than limited. And RGB is best to use anyway on a computer so stick with it.

1080p will probably look better than 1440p on your 4K tv. The upscaling works so well from 1080p to 4K because it's the perfect ratio.

Can I reset the Nvidia Control Panel settings easily enough ?
 
Can I reset the Nvidia Control Panel settings easily enough ?

Yeah, if you are going to install the new drivers just select custom install and then do a clean install.

Or you can just go into 3d settings in the control panel and hit restore in the window on the right.
 
Yeah, if you are going to install the new drivers just select custom install and then do a clean install.

Or you can just go into 3d settings in the control panel and hit restore in the window on the right.
Tried everything. Still not working with most games. Turns out they work in 4K windowed mode and just crash in full screen.
Tried it with outlast and noticed all resolutions listed had (16:9) etc beside them except the 4k resolution. Which had nothing.

Any ideas ?
 
What settings are you using on the TV itself? I just the other week I got a 50" 6 series samsung 4k with HDR and a lot of advice online is to set the TV to game mode, turn off the motion smoothness options and make sure hdr colour is enabled on the hdmi ports in the tv, these settings are under external devices manager under the main general tab. There is a black level option too which sometimes I change from standard to low depending on game/movie it also suggests to disable all eco power saving features. And finally the device you tell your tv it is connected to should NOT be PC, you should tell the tv that it is a blue ray player, so select that as the device and just rename it, this is to make sure the TV works properly with HDR content.

If you want to view 4k HDR video content you're going to have to buy and download a codec from microsofts store called HEVC, costs about a quid and you need this to play videos through media player classic but more importantly through apps that have 4k and HDR capability, mainly Netflix so far and some support is enabled in the edge browser, you have to use this codec because it has built in digital rights management (DRM). But yeah you need it if you want 4k HDR in the Netflix app and you'll need a premium netflix account to get 4k and HDR enabled streams and you have to go to their site and change the speed setting to high. You can confirm its working by watching stranger things and before playing the video, in its info you will see a box with HDR, if you see only 4k you've not got HDR working properly so check to see if you enabled it in display settings in windows there is a slider switch to enable HDR and wide colour gamut.

Below is a link to a video that's 4k HDR enabled, if this plays with sounds and a beautiful crisp image with vivid colours then you're good to go, if the colours are super over saturated make sure you've enabled the HDR option in wondows10 display settings. The Tv should go black for a second shortly after the video starts, thats the indication its switched itself into HDR mode. If no video plays, you've not installed the codec.

Some final points, you're using a 9 series card going by your sig and they dont fully support HDR I've not read much about it but it is possible for it to work if you have it connected with a HDMI cable that is 2.0/18GBs compliant. I'm basically new to all this myself and it's convoluted, you may have better results with different settings to mine especially as you're on a newer more colour capable board, I have some issues when enabling HDR in windows 10 that it makes the display in non HDR settings look washed out, I counter this by only enabling HDR when using it, games seem able to enable HDR mode even if it is not enabled in the windows 10 display options. I think because this is not a fully adopted standard, the software with MS and nvidia isnt as good or compatible as it should be yet. Might be worth googling your TV and look at how others have used theirs as PC monitors. You may not get the washed out issues at all because the HDR in your tv I think is a more fully compliant version of HDR10 compared to mine, will be interesting to hear if you do or not.

Hoped this helped a bit because it's a right bollock on, I know not specifically about the issues you mentioned but maybe they will have some affect on it.

Codec; https://www.microsoft.com/en-gb/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overviewtab

4K-HDR-Video test file .ts format ; https://drive.google.com/uc?export=download&id=0Bxj6TUyM3NwjWnNqSnNoSElndDg
 
Last edited:
Tried everything. Still not working with most games. Turns out they work in 4K windowed mode and just crash in full screen.
Tried it with outlast and noticed all resolutions listed had (16:9) etc beside them except the 4k resolution. Which had nothing.

Any ideas ?


Sorry for late reply. Can you try turning off Vsync in game? It's a really odd problem.
 
Not sure if it’s just because it’s older games. I done a clean install of the lastest the other day and don’t think it’s that.
It’s a Samsung nu7100

Definitely not. I was playing Alan Wake in 4K/60 the other day on a 2080Ti using the latest Nvidia driver. 417.22 I think it is.
 
What settings are you using on the TV itself? I just the other week I got a 50" 6 series samsung 4k with HDR and a lot of advice online is to set the TV to game mode, turn off the motion smoothness options and make sure hdr colour is enabled on the hdmi ports in the tv, these settings are under external devices manager under the main general tab. There is a black level option too which sometimes I change from standard to low depending on game/movie it also suggests to disable all eco power saving features. And finally the device you tell your tv it is connected to should NOT be PC, you should tell the tv that it is a blue ray player, so select that as the device and just rename it, this is to make sure the TV works properly with HDR content.

If you want to view 4k HDR video content you're going to have to buy and download a codec from microsofts store called HEVC, costs about a quid and you need this to play videos through media player classic but more importantly through apps that have 4k and HDR capability, mainly Netflix so far and some support is enabled in the edge browser, you have to use this codec because it has built in digital rights management (DRM). But yeah you need it if you want 4k HDR in the Netflix app and you'll need a premium netflix account to get 4k and HDR enabled streams and you have to go to their site and change the speed setting to high. You can confirm its working by watching stranger things and before playing the video, in its info you will see a box with HDR, if you see only 4k you've not got HDR working properly so check to see if you enabled it in display settings in windows there is a slider switch to enable HDR and wide colour gamut.

Below is a link to a video that's 4k HDR enabled, if this plays with sounds and a beautiful crisp image with vivid colours then you're good to go, if the colours are super over saturated make sure you've enabled the HDR option in wondows10 display settings. The Tv should go black for a second shortly after the video starts, thats the indication its switched itself into HDR mode. If no video plays, you've not installed the codec.

Some final points, you're using a 9 series card going by your sig and they dont fully support HDR I've not read much about it but it is possible for it to work if you have it connected with a HDMI cable that is 2.0/18GBs compliant. I'm basically new to all this myself and it's convoluted, you may have better results with different settings to mine especially as you're on a newer more colour capable board, I have some issues when enabling HDR in windows 10 that it makes the display in non HDR settings look washed out, I counter this by only enabling HDR when using it, games seem able to enable HDR mode even if it is not enabled in the windows 10 display options. I think because this is not a fully adopted standard, the software with MS and nvidia isnt as good or compatible as it should be yet. Might be worth googling your TV and look at how others have used theirs as PC monitors. You may not get the washed out issues at all because the HDR in your tv I think is a more fully compliant version of HDR10 compared to mine, will be interesting to hear if you do or not.

Hoped this helped a bit because it's a right bollock on, I know not specifically about the issues you mentioned but maybe they will have some affect on it.

Codec; https://www.microsoft.com/en-gb/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:overviewtab

4K-HDR-Video test file .ts format ; https://drive.google.com/uc?export=download&id=0Bxj6TUyM3NwjWnNqSnNoSElndDg

Thanks for your reply. I will definitely give it a go with changing it from pc to another option.
I’m not too bothered about HDR at the moment at all. Just looking to get these games actually working. I will definitely take your advice though.
 
That's a really strange issue. Is it all older games or just the two you mentioned? Are they on Steam? Try Verifying the files to see if anything is corrupt. Are you on windows 10?

I know it is haha. That’s why it’s bugging me so much. Tried outlast and terraria and they both are the same. Also tried out bioshock again and it worked just fine in 4k. All on steam and yes, windows 10. Tried that and nothing corrupt.
Only thing I can think is unplugging my primary monitor and switching the signal input from pc to games console or something on the tv. No idea how that would help right enough.
Is there any similarities with these games compared to gta 5 etc ? Direct x version used maybe ?
 
I know it is haha. That’s why it’s bugging me so much. Tried outlast and terraria and they both are the same. Also tried out bioshock again and it worked just fine in 4k. All on steam and yes, windows 10. Tried that and nothing corrupt.
Only thing I can think is unplugging my primary monitor and switching the signal input from pc to games console or something on the tv. No idea how that would help right enough.
Is there any similarities with these games compared to gta 5 etc ? Direct x version used maybe ?

I know people who play Left for dead in 4K and have no problems with it. Not sure why all your older games are bugging out when you switched to 4K, it's just a monitor. Did you change anything else when you got the monitor? Install any other hardware or software? Maybe a windows update that just happened to coincide with the arrival of the TV and that's actually what's messing everything up?

Or have you a multi monitor setup now? If so try unplugging everyone except the TV.

Sorry for the wall of questions lol, it's puzzling me too.
 
I know people who play Left for dead in 4K and have no problems with it. Not sure why all your older games are bugging out when you switched to 4K, it's just a monitor. Did you change anything else when you got the monitor? Install any other hardware or software? Maybe a windows update that just happened to coincide with the arrival of the TV and that's actually what's messing everything up?

Or have you a multi monitor setup now? If so try unplugging everyone except the TV.

Sorry for the wall of questions lol, it's puzzling me too.

Changed absolutely nothing. The monitor has always been there and I have just replaced my 1080p tv with the 4K one.
I have just got the tv and one monitor connected to the pc. I switch between them but don’t have both active at the same time.
Yeah I’ll unplug the monitor and see what happens. Just extremely weird that it works on windows mode. Thought that would have narrowed down the problem but it’s just made it more frustrating.
 
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