Hugo Boss refused to offer refund

Roland Butter said:
u toob is full of young gels under the mistaken impression we are all interested in which
leggings [out of the dozens they will invarible try on] will enhance their arse while at the same time not showing a camel toe [ whatever that is ].

I suspect all these garments will be returned, even though they have been in close proximity, if not contact upon, women's lady parts.
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I think retailers are missing a trick personally. I'll bet there are loads of men out there who would be interested in paying good money (possibly above RRP) for garments which have been returned under those circumstances ;)
 
v0n said:
I'm slightly surprised by the hostile approach most posters elected in this case. I'm even more surprised by the tone of the posts by people who worked in customer service and are now flashing back to "stupid people trying to return things". Of course they should be able to return stuff if they don't like them, what the forking lift is wrong with you lot? The purpose of a sales person behind the counter is to make customer happy, not to defend their employer from suckers who want to return things. We don't need stores for anything else, but to improve customer service over online purchases. And it's douchebag **** like this that will (very soon) kill High Street Retail. End of a second decade of twenty first century, and such a dickensian approach to sales.

Now, double-u tee ef does £300 worth of trousers on sale at Yugo Bowz look like then? A container lot?
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Sale items are to clear stock and are discounted, I wouldn't expect and automatic right to return them.
 
v0n said:
Now, double-u tee ef does £300 worth of trousers on sale at Yugo Bowz look like then?
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That was my first thought? Maybe they come with a free bag of cocaine in the watch pocket?

I get that the OP might be annoyed and expect better service from a retailer selling high end goods. Most clothing stores don't bat an eyelid then you return goods and you have that right by default if you shop online.

However, I can see why retailers don't want people using them as a rental service which is a real issue for somewhere selling high end clothes. I suppose to be fair even online retailers would likely ban you very quickly if they thought you were abusing the returns process. Perhaps surprisingly you often find more expensive shops will actually have worse returns policies than the cheaper ones!
 
silvagti said:
However, I can see why retailers don't want people using them as a rental service which is a real issue for somewhere selling high end clothes. I suppose to be fair even online retailers would likely ban you very quickly if they thought you were abusing the returns process. Perhaps surprisingly you often find more expensive shops will actually have worse returns policies than the cheaper ones!
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It does tend to be the higher-end brands that once in possession of your money are particularly loath to return it. That said, I bought a very expensive coat from Hugo Boss and the next day took it back to ask for one in a smaller size and they went out of their way to find the last one in the UK and to get it to me.
 
MikeTimbers said:
It does tend to be the higher-end brands that once in possession of your money are particularly loath to return it. That said, I bought a very expensive coat from Hugo Boss and the next day took it back to ask for one in a smaller size and they went out of their way to find the last one in the UK and to get it to me.
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That's a very reasonable swap, requesting your money back as you've changed your mind because in the cold light of day those
leather trousers made you look less like Jim Morrison and more like Jim Davidson, such a reason is NOT a fair refund request.
 
Trappi$t said:
£110 for a pair of jeans?

ROFL, they saw you coming. (I bought a pair of Raybans for £110 so I have literally no leg to stand on)
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I suffered too long with the nasty jeans they sell at burtons for £30 a pair. So decided to get something more upmarket that actually last (and more importantly, the fit is second to none on a decent pair of jeans) :p

Aha, I wear hawkers sunglasses, like £25 a pair. I did have a pair of ray bans, but they got sat on :D
 
silvagti said:
There's a big difference between a £100 pair of jeans and trousers costing £300!
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It was 3 pairs for that much. You will be happy to know if bought a pair for £58 instead from All saints, but they are in the sale further reduced, maybe I should put the tags back on them and return them ;)
 
I think people who wear "labels" are losers.

I actively seek out clothes which do not have designer tags/labels/logos on them, even if technically they are "designer" themselves if that makes sense or even if I have to pay a little more for items with no visible branding.

Even a little brand logo embroidered is too much for me. I would be embarrassed to be seen wearing clothes with Hugo Boss plastered all over them, as people would think I was a shallow, easily lead, vacuous fool, who was desperate to show everyone what make of clothes I wear.
 
Tauren said:
I suffered too long with the nasty jeans they sell at burtons for £30 a pair. So decided to get something more upmarket that actually last (and more importantly, the fit is second to none on a decent pair of jeans) :p

Aha, I wear hawkers sunglasses, like £25 a pair. I did have a pair of ray bans, but they got sat on :D
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What jeans are they btw?
 
Trappi$t said:
I think people who wear "labels" are losers.

I actively seek out clothes which do not have designer tags/labels/logos on them, even if technically they are "designer" themselves if that makes sense or even if I have to pay a little more for items with no visible branding.

Even a little brand logo embroidered is too much for me. I would be embarrassed to be seen wearing clothes with Hugo Boss plastered all over them, as people would think I was a shallow, easily lead, vacuous fool, who was desperate to show everyone what make of clothes I wear.
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Do you happen to be vegan?
 
I don't mind small discrete labels, stuff like Levi's red label, or some of the Barbour jackets with tiny labels on the arms etc. I don't get how people buy clothes with the massive branding though, huge logo on the back, up the legs or on the front. I personally don't want to be a walking, talking advertisement.
 
v0n said:
I'm slightly surprised by the hostile approach most posters elected in this case. I'm even more surprised by the tone of the posts by people who worked in customer service and are now flashing back to "stupid people trying to return things". Of course they should be able to return stuff if they don't like them, what the forking lift is wrong with you lot? The purpose of a sales person behind the counter is to make customer happy, not to defend their employer from suckers who want to return things. We don't need stores for anything else, but to improve customer service over online purchases. And it's douchebag **** like this that will (very soon) kill High Street Retail. End of a second decade of twenty first century, and such a dickensian approach to sales.

Now, double-u tee ef does £300 worth of trousers on sale at Yugo Bowz look like then? A container lot?
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You'll find most people working in stores are quite happy to help reasonable customers but unfortunately the good will wears thin when you've got some idiot that goes into full meltdown mode shouting about knowing their non existent rights as soon as they don't get their way.
 
Usually the more expensive a shop/brand is, the less likely they give you trouble free refunds. Where as cheap places like Primark are always too happy to give you a refund or exchange.

But I can see why some companies will choose not to give refunds simply because you have changed your mind. When I worked in clothes retail we would often get people who would buy an outfit, take it home and roll it around in pet hair then bring it back expecting a refund.
 
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