Virgin Media Discussion Thread

[2013]

So far looks ok, full line speed over 5ghz channel to my whole downstairs and I can get around 50-60 upstairs furthest away. Much better than the old one.

Good for all my WI-FI stuff, anything where I need internal speed (I.e access to NAS) is hardwired.

Don’t know if it’s a good idea to leave the 5 and 2.4ghz channel with the same SSID?

it could just be the modem ive got which is not very good but ive not really had a stable connection, speeds show ok on tests but buffering is high even wired.

I cant remeber the setting I have but I think its just 2.4.

Is there any way to see if my area is over utilised? My BT contract is coming to an end and the 350mb from virgin for £32 is looking mighty fine, but the last thing I want is to get a 350mb package and only get 10-15mb during peak hours because of too many subscribers.

Your cost maybe a little higher, I think opf new customer it will be £50 for 350mb plus connection fees and £45 for 200mb, the £32 is for existing customers after cancelling and getting a call back from the outbound retention's team If your lucky.

 

[baz_]

If it's Virgin, it's not FTTP, that's still copper. Throttling wise, officially no, like most ISP's they do have basic QoS, but local node congestion is a thing as is crappy routing.

Defo Fibre to the House. Coax internal

 

[baz_]

just installed on Friday

 

[Caged]

Defo Fibre to the House. Coax internal

If you're a new area with RFoG then you'll probably have no issues - the things that tend to crop up on Virgin's network are utilisation problems due to the topology of their cables areas, or SnR faults that for some reason take months to track down and fix.

 

[bremen1874]

I found out at the weekend that my mother is paying Virgin £56/month for Vivid 100 and phone (no TV). The £56 includes £8 for inclusive anytime calls but is still obviously way over the top.

She called them today and the best they have offered is £45/month. This is still too much as I can move her onto Plusnet for £32/month including an equivalent calling package (with various offers as a sweetener on top).

The next step is to tell Virgin she wants to cancel and see if they offer anything better. Do you think they will? I cancelled my Virgin (NTL) connection back in the 512Mb days and haven't had any dealings with them since.

 

[baz_]

I found out at the weekend that my mother is paying Virgin £56/month for Vivid 100 and phone (no TV). The £56 includes £8 for inclusive anytime calls but is still obviously way over the top.

She called them today and the best they have offered is £45/month. This is still too much as I can move her onto Plusnet for £32/month including an equivalent calling package (with various offers as a sweetener on top).

The next step is to tell Virgin she wants to cancel and see if they offer anything better. Do you think they will? I cancelled my Virgin (NTL) connection back in the 512Mb days and haven't had any dealings with them since.

I have 350mb, Telephone for 12 months @ £34 . Little haggling goes a long way

 

[Avalon]

The next step is to tell Virgin she wants to cancel and see if they offer anything better. Do you think they will?

Yes, easily.

 

[MartinPrince]

I have 350mb, Telephone for 12 months @ £34 . Little haggling goes a long way

That's a good deal. I got 350Mb broadband only for £27 which shows what they can do when you do some friendly bartering.

 

[z10m]

Hey guys just had vivid 350 connected on Tuesday and everything seems fine when doing speed test or downloading files.
The problem arises when uploading big files/streaming games from home the upload speed fluctuates between 3 and 21mbps which is unacceptable in my opinion and something I can't live with.

Is this normal for virgin media or is there something wrong.? My modem stats look fine/within spec.
How's upload for you guys.?
If that's how it is then I will be canceling since I'm still within cool off period.
Was getting constant 17-18mbps upload at any time of day/night with my previous broadband...

 

[Duke]

That result would suggest its the place you're uploading to is the problem? Unless you're saying that test is also fluctuating and its working fine just that time you took the screenshot?

 

[Duke]

Hi,

For the past week have been having issues with slow upload speed and have noticed the modulation on channel 1 has changed to "32 qam" .... anyone know how to fix this? or will it sort it's self out.

Upload is an average 6MB on a 20MB upload.

cheers

Did you get sorted? I have bit of packet loss now and its due to one of my upload stream channels being on 16 QAM rather than 64 like the rest - same issue as you had, albeit with yours dropping to 32.

 

[z10m]

That result would suggest its the place you're uploading to is the problem? Unless you're saying that test is also fluctuating and its working fine just that time you took the screenshot?

No the speedtest is fine every time but it doesn't last long enough to show it.
It's when I'm uploading bigger files or streaming from home the upload starts to fluctuate.
The place that I'm uploading to is super fast so that's not an issue also when streaming games from home directly to my phone using high speed 4G it's doing the same. None of this was happening on my previous broadband.

 

[Avalon]

No the speedtest is fine every time but it doesn't last long enough to show it.
It's when I'm uploading bigger files or streaming from home the upload starts to fluctuate.
The place that I'm uploading to is super fast so that's not an issue also when streaming games from home directly to my phone using high speed 4G it's doing the same. None of this was happening on my previous broadband.

Firstly are you using a wired connection? If not then start with that. If that’s not your issue, look into the routing/peering, I have 1-10Gb servers in the EU that can struggle to provide 80Mbit to me, headline speed is irrelevant if the peering/routing is crap. I know they’re more than capable as my UK based servers can pull 400Mbit from them no problem at all.

 

[Rensin]

Did you get sorted? I have bit of packet loss now and its due to one of my upload stream channels being on 16 QAM rather than 64 like the rest - same issue as you had, albeit with yours dropping to 32.

Nope not sorted, was on live chat last week and was told my superhub wasn't online for testing (it was online as I was using home connection to speak to them) ... In the end he just said there was maintenance going on in the area and will be sorted within 24 hours ... This was 4 days or so ago.

I'll be calling them first thing in the morning.

As @z10m says, speedtest show max speeds yet when uploading to gdrive, one drive ftp ect I get a solid 3Mbps ... Brother has also being struggling to stream 720p files from my Emby server due to lack of upload bandwith.

I'm in Area 30

 

[Rensin]

Hey guys just had vivid 350 connected on Tuesday and everything seems fine when doing speed test or downloading files.
The problem arises when uploading big files/streaming games from home the upload speed fluctuates between 3 and 21mbps which is unacceptable in my opinion and something I can't live with.
Is this normal for virgin media or is there something wrong.? My modem stats look fine/within spec.
How's upload for you guys.?
If that's how it is then I will be canceling since I'm still within cool off period.
Was getting constant 17-18mbps upload at any time of day/night with my previous broadband...

Not normal mate, issue started around Xmas for me, have had a couple of people ftp files directly from me and both got the same speeds.

I usually upload around 100GB of backup files during the night but having to store them on external drives atm.

 

[xb8browney]

I've uploaded from dedicated servers in Germany and France data centres to gdrive and had extremely erratic upload speed so I wouldn't use that as a benchmark.

 

[z10m]

Firstly are you using a wired connection? If not then start with that. If that’s not your issue, look into the routing/peering, I have 1-10Gb servers in the EU that can struggle to provide 80Mbit to me, headline speed is irrelevant if the peering/routing is crap. I know they’re more than capable as my UK based servers can pull 400Mbit from them no problem at all.

Yeah using wired connection (hub 3.0 in modem mode but also tested in router mode) but even my WiFi is very fast and stable as have it connected to Asus router with disabled WiFi then to two UniFi access points.
Routing/peering might be indeed the issue but I feel like the problem is elsewhere.
Also noticed that all of my upstream channels are at 16qam which apparently is unusual for vivid 350..
and some T3 timeouts.

 

[Rensin]

I've uploaded from dedicated servers in Germany and France data centres to gdrive and had extremely erratic upload speed so I wouldn't use that as a benchmark.

Yup hence I only upload through the night although I do usually average 15Mpbs + and 100GB takes around 12 hours ... atm it is taking 10 hours for 30GB file.

I've also had 2 different people (brother who is also on VM and a mate outside of the UK) grab a file from me at different times of day via sftp (both port 22 & 563) and both avg 3Mbps ... again usually they get around 18Mbps.

 

[Needles]

Has the Hub 3 issue with latency spikes been resolved?

 

[MartinPrince]

Has the Hub 3 issue with latency spikes been resolved?

For me it has though the last time I checked the VM Forums some techs were stating that it only masks them better but I could easily demonstrate the improvement with .608 firmware.