Return never collected, over 2 years. Now say they want to collect?

They were never going to call let’s be realistic.

My email and phone number is still the same, they never contacted me, why would they the OP?
 
Footyslayer said:
Well yes if by email then technically that is correct but they also have both my phone numbers and address so a phonecall would surely have been their go to route?

Secondly I left the company last year in August, this would be roughly 18 months since I bought the monitor and 4 ishish mon since I threw it out. They certainly did not try to contact me in the 18 months of still being with the company. Like I said, they have my address and phone numbers too. A good company would certainly try more than one contact route surely. Even though it was easier to converse via email.
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Then they really haven't tried at all.
Sounds like they are just trying to make it hard for you to return yet another faulty one to them when they know full well it's totally unreasonable for you to have kept the last borked one that long.
 
hughtrimble said:
Then they really haven't tried at all.
Sounds like they are just trying to make it hard for you to return yet another faulty one to them when they know full well it's totally unreasonable for you to have kept the last borked one that long.
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I have actually adjusted that post as my time frame was off, it's actually around 22-23 months of owning that monitor and still having access to the email. They hadn't tried in all that time and still nothing even on my phone numbers.

I think you may be right, perhaps they are trying to make it hard for me and hoping my me not having the monitor now I will approach them with an offer of cancelling my replacement if they don't try and recover the old faulty monitor, even though in my eyes it is in their hands and I did enough to look after that monitor safely for a long time for them.
 
Footyslayer said:
I had always heard Dell were very good on customer service and this monitor is well regarded, hence using them!
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Dell monitors are fantastic, and their warranties are ok. However their customer service is useless and actually getting to the point of being able to return something is like pulling teeth.
 
HP are no different. Sent an advanced replacement monitor as new one had a very slight back-light variance across the panel.

They never collected it. 7 years later and both are still in use!
 
Footyslayer said:
It was never collected, I did try contacting the supplier twice via email about this but I was never responded to
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you are now dealing with same segment of dell as originally ... was it a business purchase originally ?

who was the delivery/returns company ... do they have records (potentially of failed pickup) ... I guess (edit) new box shows data.
 
Footyslayer said:
I have actually adjusted that post as my time frame was off, it's actually around 22-23 months of owning that monitor and still having access to the email. They hadn't tried in all that time and still nothing even on my phone numbers.

I think you may be right, perhaps they are trying to make it hard for me and hoping my me not having the monitor now I will approach them with an offer of cancelling my replacement if they don't try and recover the old faulty monitor, even though in my eyes it is in their hands and I did enough to look after that monitor safely for a long time for them.
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Did you buy it directly from Dell, or from another company?
 
Seriously doubt you'll end up paying anything for this, over 2 years is an unrealistic amount of time to expect you to hold onto a product for them to arrange a return.

Explain the situation, explain that contacting you after so much time has passed is completely unreasonable and that you no longer have the product.

As an aside, what did you do with the faulty monitor?!
 
Dell did this with me.

Had a defective monitor, can't remember exactly now but it was a big problem but replaced under warranty. They shipped me a new one and collected the old one there and then - the new one had a sticky power button though so they sent another replacement but did not collect the monitor.

I used both for a few years then out of the blue Dell contacted me asking where the monitor was - I told them they collected it when they replaced it... I still have two lovely 27" on my desk :D
 
Seems to be pretty common with Dell.
We use them exclusively at work, and have lost count of the HDDs that have never been collected, plus monitors, and one time a high end PowerVault tape library!
 
Same for a server warranty firm we use. I have a stack of boxed SAS drives building up. They email every few months for contact details and a collection timeslot, then never arrange collection. I've proof of this and attempts to chase it should it get into the way of future claims
 
Hi all, yes it was bought directly from Dell and was for personal use. I think the delivery company was UPS but as no one ever turned up for collection I don't know who that should have been.

The faulty monitor was checked after being in storage for nearly 2 years and I found a couple ofninkuts were faulty. HDMI didn't work at all.

They have not emailed me back as if yet, I will keep you informed!
 
Yeah might not be what yuo want to hear, but maybe theyve been trying to contact the work email that you provided and contacted them through?
 
jpaul said:
who was the delivery/returns company ... do they have records (potentially of failed pickup) ... I guess (edit) new box shows data.
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For me, it was UPS. And it's just the panel that they deliver. So you unbox that and attach it to the existing stand and cables, then UPS comes back on the following day to collect the duff panel (which they duly did in my case).
 
This is like btnet and vodafone for me!! I have 6, yes 6!!! Cisco 2900 Series Routers that BT keep sending me and never picking up. When I spend hours on the phone (literally) asking why they keep sending me more routers I seem to have another one turn up, its like they are playing some kind of router game with me. I don't need or want them, I mean, I actively use 4 of these so why do I need another 6 sitting there? These have now been sitting in my comms room for more than a year! Vodafone sent me 14 galaxy S9's instead of 4 and picked up 7 leaving me 3, and yes I tried to give the courier the extra ones but apparently he only wanted to pick up 7? ... After more calls than I can count, I still have 3 galaxy s9 phones sealed and boxed in my comms room. What is it with companies refusing to pick stuff up or not making arrangements? I have begged Voda and BT to sort this out but still nothing.
 
Vince said:
This is like btnet and vodafone for me!! I have 6, yes 6!!! Cisco 2900 Series Routers that BT keep sending me and never picking up. When I spend hours on the phone (literally) asking why they keep sending me more routers I seem to have another one turn up, its like they are playing some kind of router game with me. I don't need or want them, I mean, I actively use 4 of these so why do I need another 6 sitting there? These have now been sitting in my comms room for more than a year! Vodafone sent me 14 galaxy S9's instead of 4 and picked up 7 leaving me 3, and yes I tried to give the courier the extra ones but apparently he only wanted to pick up 7? ... After more calls than I can count, I still have 3 galaxy s9 phones sealed and boxed in my comms room. What is it with companies refusing to pick stuff up or not making arrangements? I have begged Voda and BT to sort this out but still nothing.
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Ebay or Cex. Problem solved.
 
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