Virgin Media Discussion Thread

Just signed up for Virgin Media Business. I get 350Mbps down and 20Mbps up. A static IP address. Unlimited landline calls and a mobile phone SIM with unlimited minutes and texts and 32GB of data. I'm pretty happy with that.
 
Cromulent said:
Just signed up for Virgin Media Business. I get 350Mbps down and 20Mbps up. A static IP address. Unlimited landline calls and a mobile phone SIM with unlimited minutes and texts and 32GB of data. I'm pretty happy with that.
Click to expand...

Has it been installed yet? Would really appreciate you doing some tests of the throughput as I'm giving consideration to going back to Static from Dynamic
 
Praetorian said:
Has it been installed yet? Would really appreciate you doing some tests of the throughput as I'm giving consideration to going back to Static from Dynamic
Click to expand...

No. It won't be installed for a couple of weeks. I'll post here when it is installed though. Just waiting for an install manager to give me a date and time.
 
So I was having a look on the VM website for the cost of BB popped in my postcode to check whats available as my BT is getting lower and lower sync rate recently

Anyway got knock on door yesterday from VM local rep ..hmm I thought

He asked what I had at moment which is BT phone/BB and sky Q with 2 mini boxes movies no sport

He offered

350mb BB ,phone , 3 x Tivo boxes with movies + sport for £79 a month with a 12months contract .

Comments ?
 
That's a good deal IMO. I've got that rate but with two boxes when it was running as an offer in August I think.

I moved over from sky (not q) and have been happy with the switch.
 
Anyone having issues on VM recently? About a week now the net has been almost nonfunctioning. Seems there is an issue with the upload side of things, Speed tests are giving the usual 300MB DL but as soon as it tries to test upload the entire net explodes, anything that requires the use of upload complete freezes the net and sometimes brings it down. Had a phonecall with them and was told by the robot they're 'suffering issues in the area, engineers blah blah' but nothings changing. Had about an hour today of usable internet.
 
Omaeka said:
Anyone having issues on VM recently? About a week now the net has been almost nonfunctioning. Seems there is an issue with the upload side of things, Speed tests are giving the usual 300MB DL but as soon as it tries to test upload the entire net explodes, anything that requires the use of upload complete freezes the net and sometimes brings it down. Had a phonecall with them and was told by the robot they're 'suffering issues in the area, engineers blah blah' but nothings changing. Had about an hour today of usable internet.
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Had similar for about 3 weeks over Xmas and was told the same as you (posted a few pages back) .. received a text 2 days later saying all is fixed and working ok again ... was'nt sorted for another few days.

been running fine this past week but since last night problem has started again.

Currently averaging 7 Mbps upload, and ping is mid 60's
 
beachBOYken said:
You want to check your modems power levels, go to http://192.168.0.1, if your in modem mode go to 192.168.100.1

You don't need to log in, click on check router status.

You want to check downstream and upstream tabs

Your downstream power levels should ideally be between -6 to +10 dBmv

Your upstream power levels 31 dBmv to 55 dBmv
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Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 651000000 0.4 37 256 qam 27
2 643000000 -0.2 37 256 qam 26
3 635000000 -0.7 36 256 qam 25
4 595000000 -1.7 37 256 qam 24
5 579000000 -0.9 37 256 qam 22
6 571000000 -0.5 37 256 qam 21
7 659000000 0 37 256 qam 28
8 587000000 -1.2 37 256 qam 23
9 563000000 -0.2 37 256 qam 20
10 555000000 0 37 256 qam 19
11 547000000 0 37 256 qam 18
12 539000000 -0.2 37 256 qam 17
13 531000000 0 37 256 qam 16
14 523000000 0 37 256 qam 15
15 515000000 -0.4 37 256 qam 14
16 507000000 0 37 256 qam 13
17 499000000 0 37 256 qam 12
18 491000000 0 37 256 qam 11
19 483000000 0 37 256 qam 10
20 475000000 0 37 256 qam 9
21 467000000 0 37 256 qam 8
22 459000000 0.2 37 256 qam 7
23 451000000 0 37 256 qam 6
24 443000000 0 37 256 qam 5


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 167 0
2 Locked 37.3 169 0
3 Locked 36.6 359 0
4 Locked 37.6 196 0
5 Locked 37.3 178 0
6 Locked 37.3 139 0
7 Locked 37.3 262 0
8 Locked 37.6 150 0
9 Locked 37.3 103 0
10 Locked 37.3 136 0
11 Locked 37.3 126 0
12 Locked 37.3 109 0
13 Locked 37.3 135 0
14 Locked 37.6 119 0
15 Locked 37.6 100 0
16 Locked 37.3 82 0
17 Locked 37.3 75 0
18 Locked 37.3 103 0
19 Locked 37.3 92 0
20 Locked 37.3 78 0
21 Locked 37.3 65 0
22 Locked 37.3 64 0
23 Locked 37.3 62 0
24 Locked 37.3 109 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 27400000 40.8 5120 16 qam 3
2 45800000 42.3 5120 16 qam 1
3 35800000 41.5 5120 16 qam 2
4 53700000 43.3 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 2 0

Rensin said:
Had similar for about 3 weeks over Xmas and was told the same as you (posted a few pages back) .. received a text 2 days later saying all is fixed and working ok again ... was'nt sorted for another few days.

been running fine this past week but since last night problem has started again.

Currently averaging 7 Mbps upload, and ping is mid 60's
Click to expand...

They're usually fairly bad with stability but a modem reset every few days keeps it in check. What are they playing at?
 
Omaeka said:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 651000000 0.4 37 256 qam 27
2 643000000 -0.2 37 256 qam 26
3 635000000 -0.7 36 256 qam 25
4 595000000 -1.7 37 256 qam 24
5 579000000 -0.9 37 256 qam 22
6 571000000 -0.5 37 256 qam 21
7 659000000 0 37 256 qam 28
8 587000000 -1.2 37 256 qam 23
9 563000000 -0.2 37 256 qam 20
10 555000000 0 37 256 qam 19
11 547000000 0 37 256 qam 18
12 539000000 -0.2 37 256 qam 17
13 531000000 0 37 256 qam 16
14 523000000 0 37 256 qam 15
15 515000000 -0.4 37 256 qam 14
16 507000000 0 37 256 qam 13
17 499000000 0 37 256 qam 12
18 491000000 0 37 256 qam 11
19 483000000 0 37 256 qam 10
20 475000000 0 37 256 qam 9
21 467000000 0 37 256 qam 8
22 459000000 0.2 37 256 qam 7
23 451000000 0 37 256 qam 6
24 443000000 0 37 256 qam 5


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 167 0
2 Locked 37.3 169 0
3 Locked 36.6 359 0
4 Locked 37.6 196 0
5 Locked 37.3 178 0
6 Locked 37.3 139 0
7 Locked 37.3 262 0
8 Locked 37.6 150 0
9 Locked 37.3 103 0
10 Locked 37.3 136 0
11 Locked 37.3 126 0
12 Locked 37.3 109 0
13 Locked 37.3 135 0
14 Locked 37.6 119 0
15 Locked 37.6 100 0
16 Locked 37.3 82 0
17 Locked 37.3 75 0
18 Locked 37.3 103 0
19 Locked 37.3 92 0
20 Locked 37.3 78 0
21 Locked 37.3 65 0
22 Locked 37.3 64 0
23 Locked 37.3 62 0
24 Locked 37.3 109 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 27400000 40.8 5120 16 qam 3
2 45800000 42.3 5120 16 qam 1
3 35800000 41.5 5120 16 qam 2
4 53700000 43.3 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 2 0



They're usually fairly bad with stability but a modem reset every few days keeps it in check. What are they playing at?
Click to expand...

Power levels look ok I think, try checking virgin media service status to see if you have a fault in your area.

https://my.virginmedia.com/faults/service-status

Also posting on the virgin media support forums with your issue, and someone should get back to you, although response times can be hit and miss.
 
beachBOYken said:
Power levels look ok I think, try checking virgin media service status to see if you have a fault in your area.

https://my.virginmedia.com/faults/service-status

Also posting on the virgin media support forums with your issue, and someone should get back to you, although response times can be hit and miss.
Click to expand...

Ringing the service the bot is still saying 'there seems to be a fault in your area, engineers are working hard to fix it, however it is a very complex issue' or something along those lines, but the link you sent says 'Broadband No known issues'.

This is gonna go on forever.
 
They're usually fairly bad with stability but a modem reset every few days keeps it in check. What are they playing at?
Click to expand...

tbf my connection is usually stable and consistant speeds no matter on time of day ... my complaint with VM is when things go wrong it takes them forever to fix them while denying there is an issue somewhere.
 
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