This is like btnet and vodafone for me!! I have 6, yes 6!!! Cisco 2900 Series Routers that BT keep sending me and never picking up. When I spend hours on the phone (literally) asking why they keep sending me more routers I seem to have another one turn up, its like they are playing some kind of router game with me. I don't need or want them, I mean, I actively use 4 of these so why do I need another 6 sitting there? These have now been sitting in my comms room for more than a year! Vodafone sent me 14 galaxy S9's instead of 4 and picked up 7 leaving me 3, and yes I tried to give the courier the extra ones but apparently he only wanted to pick up 7? ... After more calls than I can count, I still have 3 galaxy s9 phones sealed and boxed in my comms room. What is it with companies refusing to pick stuff up or not making arrangements? I have begged Voda and BT to sort this out but still nothing.