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Oh dear AMD undervolting and warranty woes.

undervolting should not do any damage, as it's less heat and strain on components. Been undervolting PC hardware for years, the only thing that goes wrong is the computer crashed if you undervolt to much.
 
I undervolted my VII way to far by accident, all it did was drop to desktop clocks and run like a dog giving me silly low frames. I very much doubt that the undervolt had anything to do with it. Perhaps he just got a sketchy one.
 
oh dear. rule #1 of tinkering with pc has been broken: never admit you did anything to the computer part.
the retailer/manufacturer has to take your word, unless they can prove it to the contrary.
 
actually legally they have to prove his tinkering caused any damage wwithin the first 6 months. go slap the below in there face if there refusing a repair or refund.

http://www.legislation.gov.uk/ukpga/2015/15/enacted
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

Can I get a full refund? - the first 6 months
If you've owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.

The only exception to this is motor vehicles, where the retailer can make a deduction for fair use after the first 30 days.

It doesn't matter whether you bought your goods before or after 1 October 2015 - in the first six months from when you buy something, the onus is on the seller to prove your defective product was of satisfactory quality when you received it.

It's not for you to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.
 
henson0115 said:
actually legally they have to prove his tinkering caused any damage wwithin the first 6 months. go slap the below in there face if there refusing a repair or refund.

http://www.legislation.gov.uk/ukpga/2015/15/enacted
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

Can I get a full refund? - the first 6 months
If you've owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.

The only exception to this is motor vehicles, where the retailer can make a deduction for fair use after the first 30 days.

It doesn't matter whether you bought your goods before or after 1 October 2015 - in the first six months from when you buy something, the onus is on the seller to prove your defective product was of satisfactory quality when you received it.

It's not for you to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.
Click to expand...

Just a quick thought. But I don't think quoting UK law in the Netherlands will have much effect!
 
AS_Platinum said:
Just a quick thought. But I don't think quoting UK law in the Netherlands will have much effect!
Click to expand...

Sorry but that made me chuckle.

My friend has told me he has emailed powercolor without mentioning the tweaking, so now we just have to wait for a response.
 
bru said:
Sorry but that made me chuckle.

My friend has told me he has emailed powercolor without mentioning the tweaking, so now we just have to wait for a response.
Click to expand...

Good luck to him as he must be raging at himself for ever mentioning tweaking the card. I know i would be after spending that much on something.
 
AS_Platinum said:
Just a quick thought. But I don't think quoting UK law in the Netherlands will have much effect!
Click to expand...
It's based on same EU directives and Netherlands has the same thing.

Who has to prove the presence/absence of a defect and how long do they have to do this?
The seller must prove that the item was not defective for the first 6 months after the delivery of the product ("reversal of burden of proof").
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/netherlands/index_en.htm​
 
Below is a list of the relevant Dutch consumer rights bodies/groups. Your friend should check his legal rights in Holland as they vary from country to country (even with overarching EU law). I would try to assist further, but my Dutch ain't great!

ECC NEDERLAND: This is the European Consumer Center for the Netherlands which offers legal assistance to Holland residents who are not able to resolve a dispute with a company they have purchased from that is located in another EU member state.

CONSUMENTENBOND: This is the Dutch consumer rights agency. It provides detailed information about specific consumer rights in the Netherlands, gives advice on ways to resolve an issue with a seller and offers services such as mediation if an agreement with the seller cannot be reached to resolve the dispute.

KLACHTENKOMPASS: This is an online forum established by the Consumentenbond which allows a consumer to file a dispute with a company and for the company to reply either with corrective action or to deny the claim. All communication is public record.

DE GESCHILLENCOMMISSIE: This is the Dutch complaints board for consumers in Holland to file a grievance against a company they have purchased from in the Netherlands.
 
henson0115 said:
actually legally they have to prove his tinkering caused any damage wwithin the first 6 months. go slap the below in there face if there refusing a repair or refund.

http://www.legislation.gov.uk/ukpga/2015/15/enacted
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

Can I get a full refund? - the first 6 months
If you've owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.

The only exception to this is motor vehicles, where the retailer can make a deduction for fair use after the first 30 days.

It doesn't matter whether you bought your goods before or after 1 October 2015 - in the first six months from when you buy something, the onus is on the seller to prove your defective product was of satisfactory quality when you received it.

It's not for you to prove that the faulty item was not of satisfactory quality in order to get it repaired or replaced during the first six months after purchase.
Click to expand...


They have proof - he admitted he undervolted the GPU which goes against AMD's warranty.
 
D.P. said:
They have proof - he admitted he undervolted the GPU which goes against AMD's warranty.
Click to expand...
thats not proof, as know one actually knows if that caused the card to die. that wouldnt stand up in court for example as its speculation or one word against another and warranty terms do not override the law. - He could simply withdraw his statement and unless they recorded it where is the proof; even then i think you will find that, they will have to send the card of to be interdependently inspected to determine if the undervolt fried the card (not going to happen).
 
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D.P. said:
They have proof - he admitted he undervolted the GPU which goes against AMD's warranty.
Click to expand...
hi folks, remember when i was in before and told you my gpu died and i had undervolted it? seems i was being a silly billy, it was my other pc i undervolted - d'oh. this one hasn't been touched - just spontaneously died. can you sort the rma please, thanks and toodleoo.

that above should cover that 'proof' that they have :p
 
He has heard back from powercolor, and they have issued an RMA number, no questions asked as he put it.

So a good result, hopefully it will be a quick turnaround and he will be able to get back to enjoying the new card soon.
 
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