I texted an 07 mobile number today and got charged £1.75

matt100 said:
Trust me.. 078xxx is not in that range... 100%

I know a couple of people with 0787xxx etc, no way you could know that was Guernsey
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078391, 078392, 078397 and 078398 are allocated to Guernsey networks looking at the Ofcom website so these are all international numbers when you are in the UK.
 
How on earth are you supposed to tell that isn't for example 07879 which I know to be a UK number?

there's got to be some other hurdle you need to cross before you get charged?? You can't be expected to know that
 
matt100 said:
How on earth are you supposed to tell that isn't for example 07879 which I know to be a UK number?

there's got to be some other hurdle you need to cross before you get charged?? You can't be expected to know that
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The only way of knowing is to look up the number ranges on the Ofcom website or the T&Cs on your providers website.

To solve the problem you either have to change all of the mobile numbers for Jersey, Guernsey and Isle of Man customers or not charge for those international calls/texts.
 
matt100 said:
How on earth are you supposed to tell that isn't for example 07879 which I know to be a UK number?

there's got to be some other hurdle you need to cross before you get charged?? You can't be expected to know that
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exactly. I cannot think of a more ridiculous way to cause confusion and issues.

It is without a doubt, totally unacceptable to expect anyone in the uk to remember every single mobile number 6 starting digits to check they aren't premium numbers. 6 numbers ffs, and 3 variations alone listed above. and we need to check every single mobile number doesn't match these? there is no way in hell anyone should ever pay for this ever.

The defense that EE gave is don't worry we will tell you before you call that you will be charged. 1. it was the text that caused a charge which comes with no warning, and 2. you get 2.5 nanoseconds to hang up before the call connects, and if they answer quickly, bam you're charged.

i am surprised this is allowed. as it's been mentioned above, they are regulated so much, how this one is allowed is beyond me
 
Fairly sure the answer is no said:
exactly. I cannot think of a more ridiculous way to cause confusion and issues.

It is without a doubt, totally unacceptable to expect anyone in the uk to remember every single mobile number 6 starting digits to check they aren't premium numbers. 6 numbers ffs, and 3 variations alone listed above. and we need to check every single mobile number doesn't match these? there is no way in hell anyone should ever pay for this ever.

The defense that EE gave is don't worry we will tell you before you call that you will be charged. 1. it was the text that caused a charge which comes with no warning, and 2. you get 2.5 nanoseconds to hang up before the call connects, and if they answer quickly, bam you're charged.

i am surprised this is allowed. as it's been mentioned above, they are regulated so much, how this one is allowed is beyond me
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It’s probably allowed because Jersey, Guernsey and Isle of Man aren’t the UK but are under the UK country code, so they have to be given/allocated certain number ranges for landline and mobile use.

The only way around it is to change the country code for these countries or make it included in the allowance to call/text, but that’s sets a predendant that international calls/texts should be included in allowances.
 
Fairly sure the answer is no said:
if they are the exact same as UK landlines/mobiles. There would be no issues with this. If you're going to say non uk places are allowed UK country codes, then they are included in UK calls/text allowances.
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It’s the regulator that determines the phone coding. The networks just charge international rates for none uk numbers.
 
Discounting the fact paging for something you're ignorant of is likekybillelik EE advertise 55p so where's £1.75 come from??!
 
I disagree.

It is relevant, as from a consumers view it is impossible to tell the difference. Its unrealistic to expect them to check every mobile number that starts with a UK code whether it is a foreign mobile number or not as the defining points for 99 of people will be the first 2 digits.
 
Fairly sure the answer is no said:
I disagree.

It is relevant, as from a consumers view it is impossible to tell the difference. Its unrealistic to expect them to check every mobile number that starts with a UK code whether it is a foreign mobile number or not as the defining points for 99 of people will be the first 2 digits.
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If you believe it’s the first two numbers that determine whether it’s a UK number then you are simply misinformed.

It’s like saying you think a 2 year mobile contract should be 2 years only and automatically end at the end of the 2 years. No matter how much you believe it to be the case doesn’t mean it is!
 
I know a lot of people are just rallying around against the OP because he normally posts a lot of bobbins, but as someone who previously worked in this field he does have a point here. Telcos need to be made to make it a lot clearer when dialing these numbers, it is not a reasonable expectation for a customer to know that an 078391 number will cost them a lot more. My own UK mobile number starts with 0783 (the old Vodafone prefix for those who remember). By the time people are 5 digits in they should not be easily routed to numbers that are charged differently in my humble opinion and it's something Ofcom need to look at if the experience is as fast as the OP suggests.
 
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