Virgin network issue

father-ted · 6 Mar 2019 at 19:00

Hi,

Last week I changed from Sky Broadband (40mb connection) to Virgin (350mb)
I quickly realised that the Hub3 they provide is pants.
It was seeing my cat6 cabling and gigabit switch as 100mb connections (google searches, lots of people with same issue - advised to put the Hub3 into modem mode and use a better router).

I purchased a TP Link AC1900 Gigabit Router
All set up fine - wifi download speeds 350+

On checking my ethernet speeds - I am still only getting around 95mb
In W10 it shows the connection as 1gb, so I cannot understand what is slowing down the LAN connection?

It is driving me nuts, please help?

Dalandius · 6 Mar 2019 at 20:23

Looks like some part of the connection from your router to your computer is not compatible with 1000gb network so it is falling back to 100mb.
Could be the cable from the your router to your computer (not from Hub to router as the WifI is working at 350+).
I believe network ports have two light one should show the speed of the connection. Is the router showing the right colour for 1000 mb connection?
Sadly the Hub3 just as one light (mine shows green, flashes when data is going over it).
Have you logged into the router to see what speed the Hub is reporting the connection to your computer to be?

Slade2 · 6 Mar 2019 at 22:20

I had the same issue as you when I setup my new router a while ago. I had to go into the port config on the superhub and switch the connection to port connection to 1gig and then I had to do the same on the router but had to switch two port on that one (incoming and outgoing back to the PC) Once you have it working they should show as orange connections rather than green on the router. You can then test it using something like speedtest or fast.

Swifty55 · 7 Mar 2019 at 09:42

How is your network set up?

The issue isn’t the Hub3. It’s something within your wiring.

father-ted · 7 Mar 2019 at 17:09

Gigabit switch under the stairs feeding cat6 around the house.
Plugged the laptop into all ports in all rooms and it sees them all as a 1gb connection (incl. where the router is connected).
Hub3 and router are in the living room, cat6 cables only used.

On the router it shows the ip of the LAN connections but it does not show the connection speed anywhere from what I can see?
The router is new to me so I may be missing something?
Is there a setting somewhere that I need to change, for the gigabit connection?

Avalon · 7 Mar 2019 at 17:20

If - as you state - your switch is gigabit and your connections to it and via it will always be gigabit, that leaves the connection from your switch to the router - you know the connection from the SH3 is fine as you get full speed via Wi-Fi. This is a your kit issue, not a hub issue. Check your cables/router.

father-ted · 7 Mar 2019 at 17:42

Thanks for your advice.
When I checked all the connections with the laptop = and they all link to it showing a 1gb network connection -
Is there any way that any of those connections could be wired wrong or flaky, or would they not identify as 1gb on the laptop if there was a problem (EG: as they are showing 1gb then they are all fine)?
If that makes sense

Avalon · 7 Mar 2019 at 18:06

father-ted said:
Thanks for your advice.
When I checked all the connections with the laptop = and they all link to it showing a 1gb network connection -
Is there any way that any of those connections could be wired wrong or flaky, or would they not identify as 1gb on the laptop if there was a problem (EG: as they are showing 1gb then they are all fine)?
If that makes sense

Start with the most basics and quick checks:

Disable anything else connected that may download/affect the connection, torrents, consoles updating, downloads, VPN’s etc. You know the router is getting near full speed as you can pull near line speed from Wi-fi.

1. Run a cable from router to laptop (no switch etc.), if that connects at gigabit and you get 100Mbit+ On speed tests, then the issue isn’t with the router/router port.

2. Connect the laptop to the end of the cable that normally goes from the router to your switch, again if the results are it connects at gigabit and downloads at near line speed then that suggests the router is OK and the cable to the switch is OK.

3. Connect the cable back to the switch and the laptop to the switch and repeat.

At some point based on what you said has happened so far, you’ll find the problem. It still theoretically could be a negotiation issue where one device holds a sync and another doesn’t, but that’s very unlikely.

father-ted · 13 Mar 2019 at 19:27

Got sorted in the end.
The cat6 to my main PC had a flaky wall connection - fixed no issues.

The Hub3 will simply not see my cat6 and gigabit hub at full speed - scales it down to 100mb connection (tried everything but still the same).
Works fine through the TP Link router, which sees everything as a 1gb connection.
Lots of people with same issues with the Hub3 - very picky about what it will work with.