Associate
- Joined
- 11 Oct 2013
- Posts
- 21
- Location
- Cheshire
So I bought the thing in February from OCUK and from the second I installed it I had issues.
First my system specs
Ryzen 7 2700X
Asus ROG Strix X370-F Gaming
16GB Team Group DDR4
Asus ROG strix Vega 64
EVGA SuperNOVA G3 650W
I had been running a 750ti previously which had ran for 4 months with no problems at all. Before I installed it I made sure to safe mode DDU the Nvidia drivers. I am 100% confident this is not a software problem anyway.
I installed the Vega and it wouldn't boot at all, the board simply stopped on the White QCode LED (VGA Error) so after some googling I found a post where someone with an Asus B350 board had an identical issue with a Vega 56. He fixed it by moving his RAM around so reluctantly I removed my cooler and swapped my RAM from slots 1 & 3 to slots 2 & 4 and to my surprise it worked. The system booted just fine. I spent the next 5 or so hours gaming happily.
Shut down that night then the next day when I went to power it on the thing froze on the white light again. This time I was able to get it booting by doing a hard reset (holding power down for 4 seconds then booting again). This behaviour continued for around a week, every time I booted I would have to boot, hard shutdown, boot again and eventually I got fed up so I contacted Asus support about the matter. The Asus guy was very helpful and after a long conversation he said he thought it could either be a faulty GPU or possibly a UEFI bug (though he did say that was pretty unlikely otherwise every Vega 64 should be affected).
He suggested that if I could I should try the card in another system to see if it booted. My uncle agreed to let me test it in his system so we actually swapped GPUs entirely for 3 days. I had his 1070 and he took my Vega 64. Both computers worked great during the swap, mine didn't freeze once and neither did his.
We swapped back again and the symptoms seem to go away for me, for a few weeks my PC booted first time every time until a few weeks ago it happened again, nothing had changed at this point.
Yesterday I bought myself a new monitor (I got the Samsung C27HG70) and when I installed it my system completely refused to boot again (neither the hard reset trick nor a CMOS reset worked), I ended up having to pull the cooler and swapping the RAM back to slots 1 & 3 for it to boot. This morning it did it again, this time a CMOS reset got it booting though the hard reset trick didn't work.
Once it is booted it works absolutely perfectly, performance is great, it never stutters, temps are fine. I initially had it overclocked but I have ran it for a few weeks without that OC, didn't help, I ran it for a week without DOCP enabled, didn't help, I have tried PCIe slot 2, didn't help. In desperation I even flashed the BIOS update for Zen 2 support thinking that maybe the AGESA update might help, it didn't.
One thing I do notice is when the system hangs, after I have hard reset then booted again the Radeon driver chucks a notification saying default settings have been loaded because an error occurred. This only happens if the system hangs though, if it boots first time this doesn't happen.
Finally, and this might be totally unrelated, I have noticed that the RGB on the card doesn't work properly. It took me a while to notice bacause I usually have it set to RED but if I set it to colour cycle it seems as thought the blue on the GPU doesn't work at all. It goes Red, Orange, Yellow, Green then straight back to Red again while the rest of the RGBs go Turquoise, Blue, Purple, Pink. The GPU just sits on red until the others ctach it up then it carrys on cycling again.
see - https://www.youtube.com/watch?v=zcA6ncrZkEs
My problem is that I cannot find the receipt for this item, I purchased it over the counter so it is not available online. Am I screwed?
Please help.
First my system specs
Ryzen 7 2700X
Asus ROG Strix X370-F Gaming
16GB Team Group DDR4
Asus ROG strix Vega 64
EVGA SuperNOVA G3 650W
I had been running a 750ti previously which had ran for 4 months with no problems at all. Before I installed it I made sure to safe mode DDU the Nvidia drivers. I am 100% confident this is not a software problem anyway.
I installed the Vega and it wouldn't boot at all, the board simply stopped on the White QCode LED (VGA Error) so after some googling I found a post where someone with an Asus B350 board had an identical issue with a Vega 56. He fixed it by moving his RAM around so reluctantly I removed my cooler and swapped my RAM from slots 1 & 3 to slots 2 & 4 and to my surprise it worked. The system booted just fine. I spent the next 5 or so hours gaming happily.
Shut down that night then the next day when I went to power it on the thing froze on the white light again. This time I was able to get it booting by doing a hard reset (holding power down for 4 seconds then booting again). This behaviour continued for around a week, every time I booted I would have to boot, hard shutdown, boot again and eventually I got fed up so I contacted Asus support about the matter. The Asus guy was very helpful and after a long conversation he said he thought it could either be a faulty GPU or possibly a UEFI bug (though he did say that was pretty unlikely otherwise every Vega 64 should be affected).
He suggested that if I could I should try the card in another system to see if it booted. My uncle agreed to let me test it in his system so we actually swapped GPUs entirely for 3 days. I had his 1070 and he took my Vega 64. Both computers worked great during the swap, mine didn't freeze once and neither did his.
We swapped back again and the symptoms seem to go away for me, for a few weeks my PC booted first time every time until a few weeks ago it happened again, nothing had changed at this point.
Yesterday I bought myself a new monitor (I got the Samsung C27HG70) and when I installed it my system completely refused to boot again (neither the hard reset trick nor a CMOS reset worked), I ended up having to pull the cooler and swapping the RAM back to slots 1 & 3 for it to boot. This morning it did it again, this time a CMOS reset got it booting though the hard reset trick didn't work.
Once it is booted it works absolutely perfectly, performance is great, it never stutters, temps are fine. I initially had it overclocked but I have ran it for a few weeks without that OC, didn't help, I ran it for a week without DOCP enabled, didn't help, I have tried PCIe slot 2, didn't help. In desperation I even flashed the BIOS update for Zen 2 support thinking that maybe the AGESA update might help, it didn't.
One thing I do notice is when the system hangs, after I have hard reset then booted again the Radeon driver chucks a notification saying default settings have been loaded because an error occurred. This only happens if the system hangs though, if it boots first time this doesn't happen.
Finally, and this might be totally unrelated, I have noticed that the RGB on the card doesn't work properly. It took me a while to notice bacause I usually have it set to RED but if I set it to colour cycle it seems as thought the blue on the GPU doesn't work at all. It goes Red, Orange, Yellow, Green then straight back to Red again while the rest of the RGBs go Turquoise, Blue, Purple, Pink. The GPU just sits on red until the others ctach it up then it carrys on cycling again.
see - https://www.youtube.com/watch?v=zcA6ncrZkEs
My problem is that I cannot find the receipt for this item, I purchased it over the counter so it is not available online. Am I screwed?
Please help.
Last edited:
