Google Pay - Refunds

Dirk Diggler · 21 Apr 2019 at 23:20

I had an interesting time in Argos today trying to get a refund for a faulty smart plug. She wanted to refund to the original card ending with the 4 digits on the receipt, obviously I didn't have a card with those 4 digits. Cue a lengthy delay while the manager is consulted, and an agreement to refund to a different card "this one time".

I wasn't sure how to proceed, how are these refunds supposed to be handled? As contactless is under £30 it's usually food or whatever that I'm buying; this is the first time I've had to refund anything.

Jimbeam3678 · 21 Apr 2019 at 23:46

Just give them the card you paid with which is registered to Google pay. Seems fairly straightforward unless I’m missing something in which case apologies

Dirk Diggler · 21 Apr 2019 at 23:52

Jimbeam3678 said:
Just give them the card you paid with which is registered to Google pay. Seems fairly straightforward unless I’m missing something in which case apologies

The receipt doesn't show the card number linked to Google Pay as GP generates a unique card number. There isn't a physical card that matches those 4 digits shown on the receipt.

bremen1874 · 21 Apr 2019 at 23:56

When I've had refunds on Apple Pay I've just presented the phone to the terminal at the point you'd usually present the card. They only receipt I've got here doesn't show the number of the card linked to the transaction.

slipperydave · 21 Apr 2019 at 23:59

Jimbeam3678 said:
Just give them the card you paid with which is registered to Google pay. Seems fairly straightforward unless I’m missing something in which case apologies

maybe you missed out actually reading what he typed?

robinbanks · 22 Apr 2019 at 01:23

Interesting, I work for coop at the weekends and now that I think about it I don't recall ever doing a refund back to a phone. Is it even possible? I know you can tap refund on bank cards so I assume the same?

bremen1874 · 22 Apr 2019 at 01:26

You can with Apple (see post #4 above). No idea about Google pay, but it'd be a glaring hole in the system if you can't.

PiKe · 22 Apr 2019 at 01:40

I guess it depends on the retailers PDQ, I know ours would take a payment happily with contactless but when it came to refunding it didn't give you an option to do it any other way than inserting a card into it.

bremen1874 · 22 Apr 2019 at 01:43

If all else fails read the instructions https://support.google.com/pay/merchants/answer/6288989?hl=en-GB

Jimbeam3678 · 22 Apr 2019 at 08:02

slipperydave said:
maybe you missed out actually reading what he typed?

Or maybe you didn’t read what he typed and my response correctly

Dirk Diggler · 22 Apr 2019 at 10:44

bremen1874 said:
If all else fails read the instructions https://support.google.com/pay/merchants/answer/6288989?hl=en-GB

Yea, and those instructions are the issue. The lady wanted a credit/debit card to insert into her little machine and she wanted to check that the card ended with the 4 digits shown on the receipt before she slotted it in there.

I think the moral of this story is: don't buy anything with Google/Apple Pay if there is a chance that a refund may be required.

PiKe · 22 Apr 2019 at 11:01

String said:
Yea, and those instructions are the issue. The lady wanted a credit/debit card to insert into her little machine and she wanted to check that the card ended with the 4 digits shown on the receipt before she slotted it in there.

I think the moral of this story is: don't buy anything with Google/Apple Pay if there is a chance that a refund may be required.

Retailers need to get with the times more like.

Sighn · 22 Apr 2019 at 12:58

Weird that she wanted to see that. Nevertheless the last four digits is shown in the app.

Dirk Diggler · 22 Apr 2019 at 13:17

PiKe said:
Retailers need to get with the times more like.

I agree in principle, but it's not a great experience standing in the shop trying to convince staff that this is normal. She said she'd never had to process a Google Pay refund before, so I suppose that's part of the problem as there's no awareness due to the low value items bought this way.