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Is EVGA warranty transferrable?

chilipeppersc

chilipeppersc

chilipeppersc

Associate
Joined
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681
Location
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Hey guys, I am looking at purchasing a 2080ti from a friend. He had to send an EVGA card for RMA and got a replacement, however he simply purchased another due to impatience and now has 2 and therefore is willing to sell me his card. It has a 3 year warranty I believe, registered online, but my question is... Is this transferrable? Or would any RMA I use have to go through him?

Thanks for any advice
 
Only the standard 3 years warranty is transferrable, but not any purchased extended warranty to 5 or 10 years.
And the customer will pay for the return shipping costs (Germany)
 
chilipeppersc said:
That's more than acceptable. Thumbs up. EVGA seem like a top company too
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Indeed, they have one of the best warranty support service.
They even have a nice option to speed up your RMA process called "advanced RMA" to have a replacement within 2 working days (but they do put a temporary charge on your credit card)
 
LordByron69 said:
Indeed, they have one of the best warranty support service.
They even have a nice option to speed up your RMA process called "advanced RMA" to have a replacement within 2 working days (but they do put a temporary charge on your credit card)
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Fantastic. Do they cover the card in the instance of adding a Waterblock ? I understood few companies would, do EVGA? That's if I decided at some point to watercool it
 
chilipeppersc said:
Fantastic. Do they cover the card in the instance of adding a Waterblock ? I understood few companies would, do EVGA? That's if I decided at some point to watercool it
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Yes, it's the only company to cover if you add a water block!
But in case of RMA, you have to put back its original cooler.
 
Sorry to burst your bubble but for one who has gone through the recent process of selling a 2080ti the warranty is NOT transferable for unauthorised second hand sellers.

https://eu.evga.com/warranty/graphics-cards/

Read it properly people. The transferable limited warranty for second hand purchases is only available

an EVGA Authorized Reseller (each an "Authorized Reseller")
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Subject to the terms and conditions of this Limited Warranty, the Transferable Limited Warranty is available to second-hand purchasers with a valid proof of purchase from a reseller
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You have to be an authorised reseller. So if I sell a gpu on the MM then recipient can not get the warranty as I`m not an authorised reseller. The proof of purchase has my name on it not the recipient so they cant re-register with my proof of purchase.

When you register the card to your account it tells you underneath the registration that if you no longer own the card you can de-register it from your account but it means the serial can not be re-registered and EVGA will not provide support for the card.

So your friend would have to deal with the RMA for you.
 
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varkanoid said:
Sorry to burst your bubble but for one who has gone through the recent process of selling a 2080ti the warranty is NOT transferable for unauthorised second hand sellers.
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It is though. Your interpretation of the rules is incorrect.
  • Secondhand owners
    • Secondhand owners are required to provide a proof of purchase if the product was shipped from EVGA on or after May 25th, 2018. If the product shipped from EVGA prior to May 25th, 2018, no proof of purchase is required.
    • Secondhand owners should provide a proof of purchase showing the sale between the current owner (i.e. YOU) and previous owner (i.e. the person selling the card). This may be as simple as a screenshot of a PayPal invoice, Venmo invoice, Amazon Payments invoice, Ebay invoice, etc. It is understood that sometimes sales are not done online, so another means of showing the sale, even if it's made for the purpose of this proof of purchase, is acceptable.
    • Secondhand owners should not provide the original owner's proof of purchase from an authorized reseller, or the proof of purchase between previous owners of the card.
    • If you have any questions about what type of proof of purchase is needed, please contact our Customer Service.
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https://forums.evga.com/Original-and-Secondhand-Warranty-FAQ-m2848860.aspx
 
Not my interpretation at all I spoke to EVGA support about it when I sold my EVGA 2080ti. I have been through the experience have you ? That was 4 weeks ago. The link and your quote is from 2018, the American EVGA website and a EVGA Forum moderator not EVGA support. Before doing any sale I would check with EVGA EMEA for the current rules which are clearly stated on the EVGA EMEA website and mention none of the above.


below from same post - its misleading you can register without proof of purchase but until you upload the proof of purchase you do not validate the warranty.

Q. I want to register my product, but I don't have a proof of purchase.
A. First of all, that was a statement, not a question. However, a proof of purchase is never required for registration. We encourage you to upload your proof of purchase after registering your product, but you can register your product without a proof of purchase.
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All I`m saying is contact EVGA EMEA for the up to date support regarding warranty transfer.
 
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Well this muddies the water slightly doesn't it? Is there any EVGA rep who can shed any light upon this?

Basically their terms and conditions are misleading or they are supporting resale, which is it? If it is from an 'authorised seller' that would probably only include 'B-Stock' and that really is poor from EVGA. So can i expect to gain the limited warranty or not if I go ahead with my purchase? It would include the proof of the original purchase.
 
varkanoid said:
Not my interpretation at all I spoke to EVGA support about it when I sold my EVGA 2080ti. I have been through the experience have you ? That was 4 weeks ago. The link and your quote is from 2018, the American EVGA website and a EVGA Forum moderator not EVGA support. Before doing any sale I would check with EVGA EMEA for the current rules which are clearly stated on the EVGA EMEA website and mention none of the above.
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The "moderator" is Lee Meisner, who works for EVGA on their technical support team and is well known in the community. You can be assured that he speaks for the company when posting things like that on their official forum. And indeed I'd trust him to know the situation a lot better than a random support rep answering an email. The FAQ also doesn't only apply to the US market, and you can find replies to people asking questions about other countries in the same thread, suggesting the terms are the same.

You seem to have been badly advised by a clueless support rep.
 
Aretak said:
The "moderator" is Lee Meisner, who works for EVGA on their technical support team and is well known in the community. You can be assured that he speaks for the company when posting things like that on their official forum. And indeed I'd trust him to know the situation a lot better than a random support rep answering an email. The FAQ also doesn't only apply to the US market, and you can find replies to people asking questions about other countries in the same thread, suggesting the terms are the same (usually PayPal will suffice).

You seem to have been badly advised by a clueless support rep.
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Was just about to point this exact point out lee is quite senior in tech support and clarified the same on reddit and said to flag if any customer support were giving out incorrect information. Sounds like he spoke to a clueless customer support agent. You only need proof of invoice between you and second hand seller who does not need to be a reseller.
 
Admittedly this was 6 months ago but I had no issue transferring warranty on a pair of 1070 SC Black Editions and technically they were 3rd hand when I moved them on.

I had a mod planned, hedged my bets on a few eBay auctions and won 2 cards from the same seller (he was 1st owner). He supplied proof of purchase for both. I never registered the cards as I had plans to chop them up, but then the mod fell through so I sold them on. Both guys I sold to confirmed they transferred warranty with the proof of purchase the eBay seller provided me.

So unless something has changed in 6 months...
 
LePhuronn said:
Admittedly this was 6 months ago but I had no issue transferring warranty on a pair of 1070 SC Black Editions and technically they were 3rd hand when I moved them on.

I had a mod planned, hedged my bets on a few eBay auctions and won 2 cards from the same seller (he was 1st owner). He supplied proof of purchase for both. I never registered the cards as I had plans to chop them up, but then the mod fell through so I sold them on. Both guys I sold to confirmed they transferred warranty with the proof of purchase the eBay seller provided me.

So unless something has changed in 6 months...
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Again thanks 1 million for the feedback and stories. I'm quite sure it's fine and the EVGA CS is as good as I believed it to be. Thanks again
 
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