It's almost like people are surprised that years of austerity and spending cuts are impacting on the end services being provided.
Town I used to live in they were setting up some walk in centres for minor issues and encouraging people to use them and it was working, strain was being taken off the GPs, etc. then they closed the walk in centres under some BS justifications that even a child wouldn't have bought into - cue GPs going back to the kind of things talked about by the OP.
The IT systems are also pretty tragic with a mess of poorly thought out systems that don't seem to cooperate well with each other - the health centre closest to where I live now have things like date of birth fields that neither accept a normally formatted DOB or prompt you with a range to choose from like on most forms and random what should be free text fields for other things that only accept a numerical range!