Compensation for internet downtime

ver01@ · 7 Sep 2019 at 12:19

Going to have a look at the contract but I am sure there is a clause regarding downtime. I believe if your service is interrupted for a specific amount you can cancel your contract.

bremen1874 · 7 Sep 2019 at 12:27

Given the information provided who can tell?

james.miller · 7 Sep 2019 at 12:29

I'm gonna go ahead and say maybe.

randal · 7 Sep 2019 at 12:31

https://www.ofcom.org.uk/phones-tel...-and-billing/automatic-compensation-need-know

The following firms are signed up to the scheme:

BT
Sky
TalkTalk
Virgin Media
Zen Internet

https://www.virginmedia.com/help/automatic-compensation

stoofa · 7 Sep 2019 at 12:34

What's you're SLA on the broadband connection?
Remember, even a healthy 99.9% allows for nearly 9hrs of downtime in a year.

Efour · 7 Sep 2019 at 12:47

ver01@ · 7 Sep 2019 at 12:51

stoofa said:
What's you're SLA on the broadband connection?
Remember, even a healthy 99.9% allows for nearly 9hrs of downtime in a year.

I've had just under 24h down time.

ver01@ · 7 Sep 2019 at 12:51

randal said:
https://www.ofcom.org.uk/phones-tel...-and-billing/automatic-compensation-need-know

The following firms are signed up to the scheme:

BT

Sky

TalkTalk

Virgin Media

Zen Internet

https://www.virginmedia.com/help/automatic-compensation

Which network is NowTV using?

G-MAN2004 · 7 Sep 2019 at 12:56

ver01@ said:
Which network is NowTV using?

Got to be Sky.

ver01@ · 7 Sep 2019 at 12:56

Useful link

https://www.wired.co.uk/article/broadband-down-compensation-claim

MissChief · 7 Sep 2019 at 13:03

ver01@ said:
Useful link

https://www.wired.co.uk/article/broadband-down-compensation-claim

But old article. There was a change earlier this year.

Basically providers have two days to fix a fault then £8 a day becomes payable automatically.

schumi84 · 7 Sep 2019 at 13:40

Both times I had a problem with my Sky broadband the Sky representative I spoke to automatically mentioned compensation and sorted my bill accordingly with no additional input from me.

I’m going to assume you have been in touch with your provider to report the fault?

Diddums · 7 Sep 2019 at 13:49

Yes.

No.

Maybe?

ver01@ · 7 Sep 2019 at 14:21

schumi84 said:
Both times I had a problem with my Sky broadband the Sky representative I spoke to automatically mentioned compensation and sorted my bill accordingly with no additional input from me.

I’m going to assume you have been in touch with your provider to report the fault?

Compensation it was at the end

V F · 7 Sep 2019 at 14:28

ver01@ said:
Going to have a look at the contract but I am sure there is a clause regarding downtime. I believe if your service is interrupted for a specific amount you can cancel your contract.

What are you doing though? If stability is what you're after you'd be after a dedicated/business line. Which would be extremely costly a month including the support.

ver01@ · 7 Sep 2019 at 14:45

Don't need a business line for home - happy with the 2h per month max downtime.

Monkeynut · 7 Sep 2019 at 15:09

Post Office gave me £10 off my bill when they failed to get my connection online over the weekend when I first joined.

Nitefly · 7 Sep 2019 at 15:58

Unless it’s interrupted a business meh *shrug*

Stuff happens. Better than internet goes out than power altogether.

Semple · 7 Sep 2019 at 16:06

Nitefly said:
Stuff happens. Better than internet goes out than power altogether.

Nahhh, who in this day and age would rather have their internet go down than their power!

Nitefly · 7 Sep 2019 at 16:11

Semple said:
Nahhh, who in this day and age would rather have their internet go down than their power!

Well with no power there is no internet, Shirley

(That may have been your joke - oh wait it obviously way [/nitefly fail])