Hi, I have this very strange problem with my new X570 ACE, Ryzen 9 3900X and Crucial Ballistix 32GB (4*8GB) CL16 3600MHz Micron E-Die memory kit which is on the QVL. If I try to adjust the DRAM voltage nothing happens and it remains at 1.232V according to the BIOS and HWInfo, this means it will fail to POST above 3200MHz because the RAM kit is not getting the required voltage. I have tried clearing the CMOS and flashing an older BIOS but the problem persists. I suspect a hardware fault on the motherboard but would be interested to know what you think.
Faulty MSI X570 ACE? Changing DRAM Voltage Does Nothing
- Thread starter ltron
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Soldato
- Joined
- 1 Dec 2015
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still within the 14 day return period ?
unfortunately no MSI reps on here
tried it with just 2 sticks ? or single to see if it boots at 3600hz
It's not within 14 days unfortunately, I've tried different combinations but the problem is that the DRAM voltage is locked to 1.232V, I've never seen this before and as it took a while for me to enable XMP, because I wanted to check whether the system was stable, I didn't notice the problem at first. It was only when I tried to set the voltage manually, thinking it was an XMP problem, that I encountered the issue and it even happens at stock 2666MHz; the RAM voltage refuses to budge.still within the 14 day return period ?
unfortunately no MSI reps on here
tried it with just 2 sticks ? or single to see if it boots at 3600hz
Found an old stick of Kingston HyperX Fury and tried that, it has the same problem. I am convinced now that it's a faulty motherboard or the most obscure BIOS bug ever. My previous build in 2015 had a faulty motherboard, an Asus board that would randomly freeze the PC and with my first ever build in 2003 (Asus again) the motherboard died after 2 years. I thought my luck would change, what is it with faulty motherboards and me? All my Gigabyte boards have worked flawlessly though. Sorry, a bit frustrated.still within the 14 day return period ?
unfortunately no MSI reps on here
tried it with just 2 sticks ? or single to see if it boots at 3600hz
Soldato
- Joined
- 1 Dec 2015
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- 18,512
Damn, one expensive board. On price scale as Aorus Master .
You'd have to RMA through your reseller . Hopefully they'll give it a good testing .
Gigabyte you'd be able to send them your boArd, CPU and ram for them to test it all, others you cant :/
You'd have to RMA through your reseller . Hopefully they'll give it a good testing .
Gigabyte you'd be able to send them your boArd, CPU and ram for them to test it all, others you cant :/
I usually go with Gigabyte but I went with MSI this time because it was £30-£40 cheaper, you could claim a free Coolermaster AIO worth £100 which I did and the chipset fan and heatsink design as well as the placement looked to be the best. Otherwise I would definitely have got the Gigabyte Master with its superior VRM, heatsink and dual BIOS.
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