Had my tire replaced by Audi on the 8th October and just got round to giving my car a clean and noticed some weird damage on the alloy. I clean my car often and this is definitely new. Could this have been caused when replacing the tire?
Did Audi dealer damage my alloy?
- Thread starter LiE
- Start date
Soldato
- Joined
- 2 Aug 2016
- Posts
- 5,525
- Location
-
More importantly, can you prove it?
I’m not sure anyone could prove it but I’m hoping that their customer service and willingness to please a customer will prevail.
I know that Audi have only ever changed tires on this car. It’s only 2 years old and only ever been to Audi.
Have they sent you a service survey yet?
many main dealer service centres are often incentivised on feedback scores. Anything under a 10/10 is basically a fail.
So they'll tend to do anything to rectify a issue before the review. It doesn't look like normal wear and tear on alloys so bring it up to them. They may offer you like a free wash next time you come in for a service don't settle first time lol.
many main dealer service centres are often incentivised on feedback scores. Anything under a 10/10 is basically a fail.
So they'll tend to do anything to rectify a issue before the review. It doesn't look like normal wear and tear on alloys so bring it up to them. They may offer you like a free wash next time you come in for a service don't settle first time lol.
Yea I was told that by manager at a Lexus dealer. If they don't get 10/10 they see it as a negative review, seems a bit silly. Might as well just put "amazing" or "terrible" as the options 
Those alloys almost look corroded though. Dodgy refurb maybe.
Those alloys almost look corroded though. Dodgy refurb maybe.
It's hard to tell, but it looks like there is evidence remains of a previous 'fix' above the damage. Either way I think you'll have a hard time getting Audi to sort it, unless they are feeling super charitable.
Previous experience means that for piece of mind, I take time-stamped pictures of all alloys everytime my cars go into a dealer for work. Shouldn't need to do that, but there you go.
Previous experience means that for piece of mind, I take time-stamped pictures of all alloys everytime my cars go into a dealer for work. Shouldn't need to do that, but there you go.
Yes, there are multiple opportunities for the rim to get damaged.
Check out the demounting a tyre - step 3 in this link. If those plastic inserts are damaged or missing you could end up with a gouged rim. https://www.gregsmithequipment.com/A-Guide-To-Using-A-Wheel-Clamp-Tire-Changer
The only problem with that even if it there was a previous alloy repair, there is defiantly significant damage presumably after tyre fitting.
It's so even and follows an anti clockwise pattern, I would be surprised if the service centre didn't log the damage but failed to report it to the customer. Defiantly give them a call, speak to the service manager sometimes get lucky and they log the issue or have some evidence.
Sure guilty. Few years ago, had the 4 alloys refurbished, nice 19" Peugeot RCZ, and a week after, decided to have 4 Michelin Pilot Sport 4. Formula One Autocentre marked all of them. And later was reluctant saying that they are careful, but using a Sunday service, when the only greasy monkey changing tyres is well overbooked, a receipt for disaster.
Associate
- Joined
- 18 Oct 2019
- Posts
- 341
- Location
- U.K.
Looks like they didn't set the demount head with the proper gap, and/or didn't have the plastic protector fitted.
Sadly pretty standard damage for most tyre shops IME (which is why I bought a machine and do it myself now), but pretty poor show from a main dealer.
Sadly pretty standard damage for most tyre shops IME (which is why I bought a machine and do it myself now), but pretty poor show from a main dealer.
Still a very difficult mission. Dealers are master of denying guilty. Easier to get a crook to confess than a dealer to take responsibility over anything.
Audi MK have been pretty good so far with me. For example when I bought the car I noticed a few days after I had the car there was a dent in the bumper, they paid for it to be fully repaired. Also they paid for a replacement scratch code for setting up the Audi app even though I'd had the car for 6+ months.
I've fired off an email to the girl I deal with in Audi Service department, she's been really good. I'll follow up with a call later and see what she says.
The same could be said about the dent in the rear bumper I discovered a few days after I bought the car. Don't ask, don't get.
You also have to think, who is spending £30k on an Audi and trying to badger a dealer to fix kerb damage?