Virgin Media Discussion Thread
- Thread starter macca40
- Start date
I am currently paying £72 out of contract for Phone(Never plugged in), mix tv and 350 broadband.
But i can't really play the cancel game, as looking at the checker i can get upto 6Mbps through ADSL.
Of course you can, just phone up saying you'd like to cancel and they will immediately drop the price. If you want further discounts, proceed with the cancellation and they'll chase you on the phone with a better deal. You can always cancel the cancel before it goes through
Of course you can, just phone up saying you'd like to cancel and they will immediately drop the price. If you want further discounts, proceed with the cancellation and they'll chase you on the phone with a better deal. You can always cancel the cancel before it goes through
Ah
I actually re-looked at Sky and they now have FTTC as an option for me of 40-60 speeds which will do me fine and over half the price, so just going to make the jump now.
Yep, I feel its too much. Around 50 nearer the mark but we will see, as I said, I don't want the game starting now as it will hit me early Jan when I don't have the time to react if they call my bluff
They will say no. If you push hard, they'll probably say they don't have any left in stock. Why are boot times a problem? It's recommended that you leave a Superhub on all the time, so you shouldn't need to be rebooting it very often.
Man of Honour
If you are using it as a router, then don't since you are rebooting it means you are overworking it to the point it needs to power cycle. Buy a better router and put hub 3 in modem only mode instead. A far better option that gives actual benefits to your LAN.
Man of Honour
But then why is there a need to ever reboot it? It takes a few minutes to boot up and connect to VM which is fine in the rare once or twice a year need to do so because of an outage or update etc.
Man of Honour
VM won't give you a SH2 as there is no fault and connections above 200Mb won't work on hub versions below v3 anyway. The hub is meant to be connected at all times, it's also how VM push out updates to it during the late night hours. If it's a costs savings effort, then the draw figures for the SH3 are between £16 (idle) and £22 (load) per year if it is left powered on 24/7 365.
It's been the case for many years as VM like to see the equipment staying on the line so they can balance and resource your part of the network. It also means your Superhub and Tivo box (and any other smart devices) will get updates and continue to work as necessary, your wi-fi will work over night, and you won't have to put up with long start times every day when you switch it on. For instance, you'll get Superhub firmware updates at night, instead of waiting for that on top of the normal boot time when you switch it on in the morning.
I'm sure you can drop their support people a message on their forums if you want a definitive answer.
Caporegime
- Joined
- 21 Jun 2006
- Posts
- 38,372
lolwut?
Why do you turn it off?
also why not just buy a smart plug and turn it on 5 minutes before you need it?
do you not have stuff which needs wifi on all the time?
I have a smart doorbell, smart smoke detectors, smart cctv, smart thermostat, the list goes on and on. therefore internet is on 24/7.
Soldato
- Joined
- 19 May 2005
- Posts
- 6,891
Yeah sounds crazy.
They did a similar thing to me. I told them I wanted to claim the automatic missed engineer visit of (I think) £30. They fought me on this claiming that they had sent a text informing me that the visit was cancelled - which they indeed had done. The problem was it was sent 24 hours after the appointment was scheduled to take place!
They tried to spin me a line that if there was a problem in the area the visit is automatically cancelled and they had informed me.
When faced with my evidence of the timing they still fought it even when I escalated it and said my next port of call was OFCOM.
To cut a long story short, after two weeks and about three or four phone calls, they eventually paid up. I suggest you take the same tack.
Good luck
NB
Soldato
Had my first proper encounter with the foreign call centre today, normally been able to get through to the UK retentions team straight away but they were adamant that I can't speak to them.
Was like talking to a brick wall, just kept repeating the same thing over and over again and when I asked to make a complaint I was told there was no point
. I wasn't being aggressive or anything either just found it frustratingly funny.
Will try again later, to me its very straight forward as I was told the price increase wouldn't affect my new contract and yet it has gone up, I know the time and date so they can just check the recording and hear what I was told.
Was like talking to a brick wall, just kept repeating the same thing over and over again and when I asked to make a complaint I was told there was no point
. I wasn't being aggressive or anything either just found it frustratingly funny.Will try again later, to me its very straight forward as I was told the price increase wouldn't affect my new contract and yet it has gone up, I know the time and date so they can just check the recording and hear what I was told.
Permabanned
- Joined
- 27 Sep 2019
- Posts
- 2,570
He is reading from a Flow Chart, you know the old saying "pay peanuts and get a monkey". 