Sure - http://flame1.com/?page_id=11Thanks for the tip. Any idea of the name? I’m in south London but can give them a call to ask.
The website is a pretty awful but the guys there are great and know their stuff.
Sure - http://flame1.com/?page_id=11Thanks for the tip. Any idea of the name? I’m in south London but can give them a call to ask.
See, that’s what is infuriating about this. The 12” model seems to be a lemon, yet Apple doesn’t have a recall programme like they have with so many other issues (batteries, screens, keyboards).I had the same issue on my mothers MB 12". Luckily the place I purchased from had a two year warranty, so recouped most of the value back in a refund.
Sorry to hear that. He knows his stuff so he's probably right.See, that’s what is infuriating about this. The 12” model seems to be a lemon, yet Apple doesn’t have a recall programme like they have with so many other issues (batteries, screens, keyboards).
I emailed Louis Rossman (guy in NY with YouTube channel that repairs MacBooks) and this was the response:
I am sorry to hear you are having that issue. When it comes to the 12" A1534 model, our findings have been that not a lot of them are repairable.
It is very common for the 12" A1534 model Macbook to have an issue where it has screen distortion (you are here), intermittent crashing, followed by it no longer turning on. We have had no success in fixing these. Most require a CPU replacement, which on the 2015 model is difficult to find and prohibitively difficult to make it economically viable to repair the board as the CPU package itself is two separate pieces. On the 2016 models and up, we have had no luck consistently locating new CPUs. I believe this model to be a lemon, and I hope Apple eventually releases an extended warranty repair program for the people who purchased it.
Thanks @Journey for the nudge!!Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.
From the above paragraph I take that I would have to prove that the fault is something that came from the factory, i.e. it was latent in the system for 2.5 years. In other words, Apple would have to acknowledge the lemon status of this particular model.
When I spoke with the Covent Garden store manager, he was pretty dismissive when I mentioned consumer law, and made special emphasis that there was a strict 2 year time limit. In the article it says "contact the seller", so there's not a clearly defined path to get this resolved above and beyond what I've already done.
Thanks @Journey for the nudge!!
No worries, pretty shocking that not a single other person suggested this to you in the thread. Speaks volumes about how much people just bend over and take it.
OP got an exception, not the Norm, even when quoting consumer law
I never really worded my post well, the second part was the relevant material - the first more a side piece of informationIt was already inspected in the store and he was quoted £580 to repair it, worth reading the opening post.
Interesting to hear your view, because once I figured out this secret incantation, the experience couldn't have been friendlier and more straightforward. The appointment at the Apple Store was on Friday at 12:45 and by the time I'd left, I had an email from the Support guy asking me how it went, and when I replied that so far so good, he replied back to say he'd be in touch next week once they returned the device to me.It’s not Apple Policy for Apple Care to position consumer law without device being inspected in store first, and after the first two years it’s supposed to go through Apple Legal
OP got an exception, not the Norm, even when quoting consumer law