Being charged 40 euro extra?
- Thread starter JamesMc
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Associate
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Maybe the exchange rate at the time of purchase was different?
Permabanned
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How much!!!!! For a chair? WTF! What’s it made of gold?
There has been no significant changes in rates to make the 535 suddenly be worth 640 euro.
It's false advertising to advertise one price and charge another right? lol
no way was I supposed to be charged 640, it should have been 625 euro at max. Google 535 pounds to euro..
Permabanned
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You do realise you should really have posted in the Customer service section right?
okay that I never have been charged more for, and I bought a few things with the GPB price tag..
I was charged 659.83 euros, you think they'll refund that or that was also lost for fee's? lol. hefty fees
Soldato
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When I buy something in a foreign currency my credit card always shows the converted cost and the cost in the original currency.
You should have an invoice from OcUK showing what they've charged you. If your bank/card provider has added fees on top of that it isn't OcUK's fault.
You should have an invoice from OcUK showing what they've charged you. If your bank/card provider has added fees on top of that it isn't OcUK's fault.
Associate
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I assume your conversion was done with the mid-market rate? This rate doesn't actually exist anywhere practically. Your card provider will likely have given you a worse exchange rate on top of fees to convert the payment amount.
Know the way you guys are all talking about conversion rates why am I never hit buy them when buying stuff on Amazon.co.uk? Also I did take screen shots just in case.
https://gyazo.com/a445fa09aa1b245a9a43bd588afc9e2d
Goods Ordered (prices in GBP)
£434.96 x 1 - noblechairs HERO Real Leather Gaming Chair - Black
£0.00 x 1 - In-Home Installation not required
£0.00 x 1 - FREE WITH GC-00U-NC: noblechairs Premium Care & Cleaning Kit
£0.00 x 1 - ?-59.45 voucher, used againstGC-00U-NC:
Sub-Total: 434.96
Shipping: 0
VAT: 100.04
Total: 535
This is the info from order received email... as you can see in gyazo link it shows the discount being applied.. I made a topic in support section maybe a response there tomorrow.. good night folks stay safe
https://gyazo.com/a445fa09aa1b245a9a43bd588afc9e2d
Goods Ordered (prices in GBP)
£434.96 x 1 - noblechairs HERO Real Leather Gaming Chair - Black
£0.00 x 1 - In-Home Installation not required
£0.00 x 1 - FREE WITH GC-00U-NC: noblechairs Premium Care & Cleaning Kit
£0.00 x 1 - ?-59.45 voucher, used againstGC-00U-NC:
Sub-Total: 434.96
Shipping: 0
VAT: 100.04
Total: 535
This is the info from order received email... as you can see in gyazo link it shows the discount being applied.. I made a topic in support section maybe a response there tomorrow.. good night folks stay safe
Associate
- Joined
- 29 Oct 2002
- Posts
- 698
Well, given todays exhange rate, £535 x 1.16 = 620.60, addin in the 3% card charge brings you to E639.22, so there's your answer.
Last edited:
Free delivery is only free to Mainland UK excluding remote areas (there's a 3 next to the free delivery).... you likely got charged delivery charges.
If there were delivery charges that should be on the invoice.
I agree but in all honesty it doesn't read as though the OP has read the invoice because they're also questioning about the delivery fee.
Where does it say they're charging me for delivery fees lol and it clearly says delivery is free or maybe that's just for me...
Anyways I opened a topic on their support channel and well they said that it's due to currency fluctuations? Pretty crazy fluctuations unsure what exchange rate platform they're using lol.. anyways just thought I'd keep you all informed and thanks for responses trying to help.
Their response;
Hello,
I can confirm that we have charged you the correct price of £535.00 GBP for this item - currency fluctuations and what you have been charged in Euros is out of our control sorry. If you're unhappy with the price you've been charged in Euros and dont wish to proceed we'll have to cancel the order. I've placed the order on hold and will await an update from yourself.
Anyways I opened a topic on their support channel and well they said that it's due to currency fluctuations? Pretty crazy fluctuations unsure what exchange rate platform they're using lol.. anyways just thought I'd keep you all informed and thanks for responses trying to help.
Their response;
Hello,
I can confirm that we have charged you the correct price of £535.00 GBP for this item - currency fluctuations and what you have been charged in Euros is out of our control sorry. If you're unhappy with the price you've been charged in Euros and dont wish to proceed we'll have to cancel the order. I've placed the order on hold and will await an update from yourself.
Soldato
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- 7 Feb 2004
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- Location
- North East
Are you buying from outside of the UK?
Any charges in addition to the invoice and the exchange rate are all down to your card provider.
You can get cards with no exchange rate fees which would be better for you if you make foreign payments regularly.
Any charges in addition to the invoice and the exchange rate are all down to your card provider.
You can get cards with no exchange rate fees which would be better for you if you make foreign payments regularly.
On the product page... it says 'free delivery' followed by a superscript 3, meaning it has caveats, which then if you scroll all the way to the bottom shows the bit I said earlier about being free being mainland UK only.
Seeing as you're paying in Euro's my assumption is you're not living in a UK mainland location. The invoice will as said tell you more.
