delivery bank holiday confused...

shredbot · 12 Apr 2020 at 16:50

Hi guys,

I am fairly confused about my OCUK delivery, I paid the extra ~£15 option for Sunday delivery but so far nothing has arrived... OCUK state on their website that..

ORDER CUT OFF TIMES (SATURDAYS & BANK HOLIDAYS)

3:00pm - DPD

Orders received before these cut off times will be processed that day and will be delivered as per the requested delivery option. Please allow time for your order to be completed to ensure payments are fully authorised before the cut off times.

Now I had my order confirmation and and dispatch notice from OCUK at 12.45pm sat 11/04/20, so well inside the 3pm cut off,but tracking on DPD website seems to stop at about 8pm last night, i also got a text message this morning confirming my parcel will arrive by 12apr, and that i will receive my 1 hour time slot by 11am which i never
received, has anyone been in this situation and the parcel did eventually arrive late that day or someone else can shed some light? Cheers.

bremen1874 · 12 Apr 2020 at 17:05

The odds of a courier working on a bank holiday including Easter Sunday is virtually zero. I doubt you'll see your parcel before the 14th.

Minibiker · 12 Apr 2020 at 17:06

Seems like OCUK have done their part but DPD not doing theirs... I had this last weekend my Sunday delivery with DPD was meant to be 2 items I got one and then on Monday they delivered the 2nd item and I noticed on the label it had SUNDAY so DPD missed that one and messed up

darael · 12 Apr 2020 at 17:16

bremen1874 said:
The odds of a courier working on a bank holiday including Easter Sunday is virtually zero. I doubt you'll see your parcel before the 14th.

I've received a delivery from Amazon this afternoon. :cool:

bremen1874 · 12 Apr 2020 at 17:20

Amazon Logistics rather than an external courier I'd assume?

Johno please? · 12 Apr 2020 at 17:21

Imagine expecting a parcel on easter sunday xD

shredbot · 12 Apr 2020 at 17:45

well, rip there goes my hopes of doing some gaming this easter

robj20 · 12 Apr 2020 at 17:49

darael said:
I've received a delivery from Amazon this afternoon.

Same and got one from Amazon due tomorrow at 8am.

darael · 12 Apr 2020 at 17:57

Johno please? said:
Imagine expecting a parcel on easter sunday xD

As an added bonus, I placed the order on Friday and chose the slowest, free and non-prime delivery option.

adwol48 · 12 Apr 2020 at 18:03

I literally just received an amazon parcel (didnt know it was coming) do think there should be a least one day people have a day off but i guess its a sign of the times really

Hades · 12 Apr 2020 at 19:29

Johno please? said:
Imagine expecting a parcel on easter sunday xD

I had an Amazon delivery earlier today

garak112 · 13 Apr 2020 at 11:39

DPD were not doing deliveries Friday, yesterday and today, open again tomorrow. https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

Might be worth an email to the shop, if it were me I'd be annoyed that there wasn't some kind of warning before ordering.

Bulb01 · 13 Apr 2020 at 11:50

garak112 said:
DPD were not doing deliveries Friday, yesterday and today, open again tomorrow. https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

Might be worth an email to the shop, if it were me I'd be annoyed that there wasn't some kind of warning before ordering.

Although it says that on the site I had deliveries from DPD on both Friday and Saturday this weekend. Wasn't expecting either of them until Tuesday or Wednesday so was a bit of a surprised to get the out for delivery emails.

Kol · 13 Apr 2020 at 11:55

Only the shop will be able to provide a definitive answer on this. Try posting here https://forums.overclockers.co.uk/forums/ocuk-customer-service.116/