Sold laptop need some advice.

willhub

willhub

willhub

Caporegime
Joined
3 Jan 2006
Posts
25,280
Location
Chadderton, Oldham
Hi,

So I sold my old laptop on Facebook Marketplace to a guy local, went to Costa and demoed the laptop for a good 2-3 hours.

This particular laptop wasn't in full working order, it did work and perform fine but the CPU did throttle and had to be undervolted and still throttled due to the HSF, the screws were knackered and tried to make them usable again, further damaging the screws, managed to secure the HSF but if any future change was needed to the thermal paste would need new HSF, also the keyboard was damaged too.

I had a Quote from UK repairer Mendit for the repair costs, when demoing the laptop this was all disclosed, I sold a keyboard with it as the guy was happy at the time to use it with a keyboard externally.

I think I sold the laptop for around 400 with the keyboard, this was a 7820HK, 16GB DDR4 ram and a GTX1070 with a 3K res laptop screen.

After demoing the laptop and giving a the guy a good walk through the issues of this laptop, it was agreed to buy it, money swapped and we parted ways.


Anyway today I have had a message that the laptop has stopped turning on, the battery may be faulty, I haven't realised this until the buy brought it to me, it was working fine for the almost 3 hours I demoed it. and before that too never encountered an issue where the laptop would turn off and never turn on again?

Because of this the buyer feels he hasn't had a good deal and as it's just under 3 months feels I should give him a partial refund for this fault.

I didn't give him any 90 day warranty and neither did I have this particular issue with the laptop, and the laptop had its issues that were fully disclosed, no contract was drawn out either.

What should I do?
 
Just say you're sorry that it's happened but if he'd wanted a laptop with a warranty, then he should have bought it brand new.
 
Sold as seen. Cash exchanged. Problem is buyers now. As above if buyer wanted or expected warranty he should have bought from somewhere else.
 
Maccy said:
No chance, not your responsibility now. Carpe diem, and all that...
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don't you mean caveat emptor?

i definitely agree here, you showed it working (which is more than most secondhand sales get) and admitted there were some issues (ie not being a deceitful knob), so he's kind of lost any hope of comeback.
 
adolf hamster said:
don't you mean caveat emptor?

i definitely agree here, you showed it working (which is more than most secondhand sales get) and admitted there were some issues (ie not being a deceitful knob), so he's kind of lost any hope of comeback.
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Yes. I do. Coffee not consumed yet :(
 
If I remember correctly I even offered to buy him a coffee. He offered for me to have a bite of his pastry too.

I felt a bit bad coz he seems a nice guy, but just wanted to check as yeah I'm not a shop and I just wanted rid of the laptop for something perfect as in 100% working order, so thought I'd sell it as is with the work done in terms of repair quotations which I emailed in case he wanted it fully working like new.
 
willhub said:
He offered for me to have a bite of his pastry too.
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My word!!!!!

But as mentioned by everyone, 3 months down the line and the battery appears to be faulty, tough I'm afraid as it's a 2nd hand laptop, unless of course you explicitly told him that you would give him 12 months warranty with the sale.
 
I would feel a bit bad too. But 3 months is too long. As mentioned above if it failed a few days or even a couple of weeks later then I would help out. But not several months. This is why new products are more expensive than buying older used products second hand. He took a chance and it didn't work out.
 
He's trying to claim he is covered under the consume rights act as he was sold a product faulty or not as decribed.

He's going to take me to court apparently.
 
Not that I in any way agree with him
But how much partial refund does he want?
Though personally I would tell him to ****
Off
You did everything honestly, gave him a more than decent test of it and that much time later he claims its faulty
Doubt consumer rights act applies to private sales
Just tell him OK will see you in court mate
 
Could he get a charge back from his bank in relation to this, he's threatening me with chargeback, consumer rights act, consumer credit act (did transfer via funds transfer to me).
 
willhub said:
He's trying to claim he is covered under the consume rights act as he was sold a product faulty or not as decribed.

He's going to take me to court apparently.
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lol. See him in court then. A laptop you demoed, said it had issues and 3 months later he wants a partial refund. The court would laugh at him too I expect
 
willhub said:
Could he get a charge back from his bank in relation to this, he's threatening me with chargeback, consumer rights act, consumer credit act (did transfer via funds transfer to me).
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https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/

"Chargeback is a little-known scheme which gives you a chance of getting your money back from your bank if you bought faulty goods, a service wasn't provided, or the company you bought something from went bust and your goods weren't delivered."

He bought it knowing it was faulty!
 
willhub said:
He's trying to claim he is covered under the consume rights act as he was sold a product faulty or not as decribed.

He's going to take me to court apparently.
Click to expand...

He would be if you were a business - could you be conceived in any fashion to be a trader?

This Part applies where there is an agreement between a trader and a consumer for the trader to supply goods, digital content or services, if the agreement is a contract.

“Trader” means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
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