"Delivery handed to resident" No, it wasn't!
- Thread starter Angilion
- Start date
Soldato
- Joined
- 28 Nov 2005
- Posts
- 12,980
Tbf I think I was lucky with my last 2 deliveries also ...
New laptop left on the step with the driver walking half way back up the street by the time I opened the door
And some sunglasses same situation.
Like not sure if they automatically assume there is someone in every household at the min.
I mean I obviously was but only by luck on them days
New laptop left on the step with the driver walking half way back up the street by the time I opened the door
And some sunglasses same situation.
Like not sure if they automatically assume there is someone in every household at the min.
I mean I obviously was but only by luck on them days
Soldato
I'm happy for parcels to be left in my recycling wheelie bin but some couriers don't give you that option. Hermes for example only have porch or shed on their drop down menu. I have neither, and if I did, they would be locked anyway if I wasn't in?!
Not quite sure how you make that link. You know what the safe place delivery option is, right?
All good stuff, and sound advice Surveyor, but in the first case, “tell the driver”, the drivers just place the box of food at my street door, push the buzzer, (sometimes), then vanish into the wild blue yonder.
In the second case, I’ve gone to the site three times since these boxes started appearing, and lied through my teeth with the answers, e.g., Do you have this medical condition, or that medical condition? I am a Type 2 diabetic, and I had a heart attack in 1995, but I replied, “No, I’m as fit as a fiddle”, another question, Can you go out, buy groceries, and get them home and take them to your kitchen? I can, and I answered that I can, but still the care packages keep coming.
Yes. It's a delivery to a safe place. Can you name one for a property which fronts directly onto the street and which has no access to the rear except through the house or through someone else's house and over garden walls?
Soldato
Deffo recommend some basic camera (even recording to SD Card), I've already helped one neighbour out with video showing no delivery van/person passed my house (cul-de-sac) an hour before/after the time they stated they'd left it with the resident, it certainly sped up the insurance claim.
Soldato
My experience with deliveries has been mixed, Hermes have always been ****, "parcel delivered, it was left by your front door" eventually you find it slung over the side gate, despite being marked "fragile"
Not sure if its just OCUK or any other companies but every time I order from OCUK and DPD deliver, you can use the app to track not only where the driver is, but also what number delivery you are and what time approximately they're scheduled to deliver to you. Most of the time I've been able to meet the driver at the door as they're delivering.
Not sure why all companies don't invest in this as for customer service, its perfect
Not sure if its just OCUK or any other companies but every time I order from OCUK and DPD deliver, you can use the app to track not only where the driver is, but also what number delivery you are and what time approximately they're scheduled to deliver to you. Most of the time I've been able to meet the driver at the door as they're delivering.
Not sure why all companies don't invest in this as for customer service, its perfect
One assumes that rear access is available then and you have a yard? Even if it is via a neighbouring property that gives you right of access?
IIRC it lists options for safe places including 'none of the above' (alongside a choice of 'anywhere secure'), though I don't know first hand what they do instead by default if you choose that option.
They call them porch pirates.
Why would anyone assume that in response to an explicit statement that it isn't true? I'm genuinely not understanding how you arrived at the conclusion that "no access to the rear" means "rear access is available".
While it's technically true that one of my neighbours might allow a delivery person to go through their house to get to their rear garden and climb over the wall between their's and mine, that's not really access and I doubt if a delivery person would do it anyway even if my neighbour was OK with it and happened to be in at the time.
It's also technically true that the delivery person could approach from the end of the street and climb over ~20 garden walls and go through ~20 gardens to get to mine. That wouldn't require all of those people to be in, only to give permission for it. But do you consider that to be access for deliveries? Also, some of those dividers are wooden fences so not suitable for climbing. Some form of ladders would be required. It's not something a delivery person would do even if they had the necessary permissions and equipment.
With the right equipment it would be possible to build a route over my house, but that's even more impractical for deliveries.
That leaves aerial access. Possible for deliveries that were small enough and light enough. Delivery vehicles could carry a drone on their roof that could be loaded with my delivery, flown over my house and down into my rear garden. But they don't and wouldn't.
So I suppose you're sort of right to assume that rear access is available, but not in any way that is remotely plausible for deliveries except by drone.
Leave it on the pavement, most likely. "None of the above" would be accurate since there is no such thing as a safe place to leave the delivery, but also useless.
My thinking was more along the lines of if you'd selected 'none' they might take it back and redeliver another day, rather than abandon it in the road
My thinking was more along the lines of if you'd selected 'none' they might take it back and redeliver another day, rather than abandon it in the road
Maybe, but doubtful. That would be an increased cost on their part and the required setup is to provide a minimally functional delivery system at the lowest possible cost to the delivery company. If they don't do that another company will undercut them on pricing. So we have the usual race to the bottom.
Usually there is SOME kind of rear access where it is via a next door property (via that persons property). It is certainly very unusual to have a terrace of houses with walls which back on to nothing with no access.
From many of your replies, I am also going to guess that setting a neighbour as a safe place is not an option for you. And no Amazon locker, or any collection points, and simply no other option than to accept the delivery through the front door.
Deliveries are deliveries, days change, times change, especially at the moment. Which is why I always, when given the option, set an alternative if I won't be there. Unless you are paying for a courier, then you aren't ever going to have 100% times and days. This is just a great example of how everyone expects everything exactly when they want.
Anyway, I can tell from the mannerisms in your posting that this will just end up in a tit for tat, so I shall retire from commenting on that.
It's not unusual around here, in low cost areas. I doubt if it's unusual in other low cost areas with old housing.
Not everybody has neighbours who are always at home at all times on every day.
Which are not safe places for delivery at a home address.
It's a great example of how some people would prefer a delivery company to deliver on the day that company had stated they would deliver on. And of course customers are paying for that delivery.
Very amusing. You openly stated that what I said wasn't true and you're criticising me for "the mannerisms in your posting". Physician, heal thyself!
Caporegime
- Joined
- 21 Jun 2006
- Posts
- 38,372
why you should get a nest hello doorbell.
i have proof of every parcel that comes to my home. even if i'm not home. I can say, take it round the back use the gate on X side because the other side is locked and put it in the shed which is unlocked.
it also records them if they leave it on doorstep or take it somewhere else. i can see where they went and where they left it. sometimes they go to the wrong side where access to the back is locked and ai am shouting at them through my phone I said X side not that side that side is locked.
see above