I've seen plenty of 'positive attitude' that doesn't ultimately lead to a fixed car in the past, sometimes it's nice to be able to fall back to actually talking to someone face to face to resolve a problem.
Emails and phone calls are ok on relatively 'cheap' things you're buying from Amazon/OcUK and the like (I recently had OcUK CS via the forums which was fine for the item in question), not sure how comfortable i'd be when it's a £40,000 car though.
Emails and phone calls are ok on relatively 'cheap' things you're buying from Amazon/OcUK and the like (I recently had OcUK CS via the forums which was fine for the item in question), not sure how comfortable i'd be when it's a £40,000 car though.