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Anyone managed to actually get through on the phones to query 3080 purchases?
- Thread starter Mista117
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Associate
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Dooh your probably correct, silly me as there are othert cards on both lists. Thanks for pointing this out
Yeah haha usually I have a laugh with them if I ever say something not nice I always say this isn't aimed at you beforehand so they know it's aimed at either the issue or company. Can't help being on the frontlines of support.
Associate
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- 20 Mar 2010
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- 67
Also annoyed that my order status is misleading. They e-mailed yesterday saying payment authorised, Amazon said payment authorised (and taken from my account) and then they update saying "order rejected - payment declined".
Come on guys at least put my order into pending or something; don't tell me it has been declined when you know that it hasn't.
Come on guys at least put my order into pending or something; don't tell me it has been declined when you know that it hasn't.
Also annoyed that my order status is misleading. They e-mailed yesterday saying payment authorised, Amazon said payment authorised (and taken from my account) and then they update saying "order rejected - payment declined".
Come on guys at least put my order into pending or something; don't tell me it has been declined when you know that it hasn't.
I'd be asking for an updated payment to keep the order, losing a preorder now would be absolutely disgusting.
Associate
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- 20 Mar 2010
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Yes I sent them a web contact thing about this but I don't think they know where to start, so I'm not expecting a response any time soon. As long as they give out refunds, I'll deal with it or go to Amazon payments and get them to refund it.
Associate
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I think there must have been another exchange rate fluctuation that only affects OCUK, the Zotac Trinity has gone up £70 
Refunds will not be an issue, this is worldwide, I cannot get answers and solutions in five minutes or five hours on the stock and supply situation.
However anyone wanting refunds we are coming up with an easy solution for that but again it cannot happen in five minutures.
The entire company is devoted to and working on solution, but we are human and it takes time, please bear with us and stop calling / webnoting sales/CS for now?
Roger. I put a webnote in earlier but I'm not expecting a response any time soon. Long as you're keeping us informed ^_^ I'mma go nap now - enjoy the madness
Associate
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- 20 Mar 2010
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Yes okay. Just so I'm clear, I'm okay with waiting but not if my order has been cancelled (right now the status makes it appear as though I haven't paid!).
If my order has been cancelled or it isn't in the queue, I'll hop on the refund train then.
Fact, people on the phone are just there because they need to pay rent at the end of the month.
I never did understand abusing front line staff who are borderline minimum wage.
+1. Don't call OCUK guys, be realistic. They have tens of thousands of orders, and Nvidia haven't supplied them with enough cards for even a tenth of those. On top of that, their website was attacked by multiple bot networks, in an effort to secure as much 3080 stock as possible.
If you call, they can't answer your query today. Wait for their refund/query system to launch, give them a break. We all knew the risks when placing orders, we all know the funds are taken immediately from our cards. We ordered at OCUK as they are the biggest/best UK supplier.
Soldato
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Soldato
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just imagine if they had to stop trading, you'd see some next level salt then£1.1M......sales on just one card!!! Wow.
Man of Honour
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No, it obviously doesn't help and my experience of the guys on the phone/email has always been great.
Update here : https://forums.overclockers.co.uk/t...deliveries-how-to-cancel-your-order.18899277/
But would still like to know about the Ventus cards that were ETA'd for today, unless that was incorrect.
But would still like to know about the Ventus cards that were ETA'd for today, unless that was incorrect.
Soldato
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- 24 Sep 2013
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just imagine if they had to stop trading, you'd see some next level salt then
Saw in another thread someone 'quoting' that OCUK had 30,000 orders for 3080 yesterday with 2000 stock (which is very good for stock).....30,000 orders @ six fiddy .........~£20M
Soldato
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- 7 Aug 2012
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- 2,652
Surely they will know if an order has been placed and received which is all the OP wants to know.