Payment Taken with No Stock?

[Tom|Nbk]

It appears the forum has calmed down slightly now and the dust will settle. If you have a preorder with OCUK just chill, eat your haribo. OcUK will no doubt be most agressive with obtaining more stock the quickest.

 

[iamtheoneneo]

It appears the forum has calmed down slightly now and the dust will settle. If you have a preorder with OCUK just chill, eat your haribo. OcUK will no doubt be most agressive with obtaining more stock the quickest.

I would be interested to know the amount of new forum sign ups OCUK had during this week. The amount of 1-4 posters cropping up to moan was ridiculous.

Great that new users are registering but if its only to have a whinge and contribute nothing else before never returning they should have just put in a support ticket. It just ends up putting the entire community in a mood.

 

[LongGamingHours]

It's not unusual, taking full amount for a pre order is probably one of the least shady things that went on.

Well I’m from the USA and done many preorders. I just preordered the PS5 from Sony and they didn’t even charge me up front and have yet to order from a company that takes the money up front before shipping. But all in all nothing a cancellation request can’t handle. I didn’t come on here to complain or anything. I requested a cancellation and refund I just wanted to share my opinion that I didn’t think it was fair to charge for something that hasn’t shipped yet that’s all.

 

[Tom|Nbk]

Guys you have to remember. The supplier with the most money in the bank on preorders is also the supplier most likely to have the stronger buying power to get your cards quicker from partners...

Hollow preorders with no £ attached probably don't have as much leverage..

 

[Dirk Diggler]

Well I’m from the USA and done many preorders. I just preordered the PS5 from Sony and they didn’t even charge me up front and have yet to order from a company that takes the money up front before shipping. But all in all nothing a cancellation request can’t handle. I didn’t come on here to complain or anything. I requested a cancellation and refund I just wanted to share my opinion that I didn’t think it was fair to charge for something that hasn’t shipped yet that’s all.

I just did a pre order for a PS5, full payment taken. I have no issue with it, personally.

I think you're quite right to register and have a moan if you feel inclined, these are discussion forums and the events from Wednesday are definitely worth discussing. I just think there were worse practices going on than simply taking payment.

The industry in general was exposed in a very negative light, and certain companies in particular have suffered reputational damage.

 

[Five.Stars]

Guys you have to remember. The supplier with the most money in the bank on preorders is also the supplier most likely to have the stronger buying power to get your cards quicker from partners...

Hollow preorders with no £ attached probably don't have as much leverage..

I don't think that's how it works.

 

[chrcoluk]

It's not unusual, taking full amount for a pre order is probably one of the least shady things that went on.

Seems to be a PC market only thing?

Pre ordered many games, never charged on the day unless PSN.
Consoles no charge on pre order either.

 

[Shiari]

Taking money up front is how OCUK have always operated, and I don't think they're likely to overhaul their system just for the odd GPU launch where stock may be a problem for a while - almost all of the time their existing solution works just fine for them. But, on the very remote chance that you might be able to affect any change you're probably better off giving feedback directly to representatives of the company rather than its community forum; the forum isn't going to fight your fight for you and moaning at the community won't get you anywhere constructive.

Complain to them and vote with your wallet if you must.

 

[Rroff]

Taking money up front is how OCUK have always operated, and I don't think they're likely to overhaul their system just for the odd GPU launch where stock may be a problem for a while - almost all of the time their existing solution works just fine for them. But, on the very remote chance that you might be able to affect any change you're probably better off giving feedback directly to representatives of the company rather than its community forum; the forum isn't going to fight your fight for you and moaning at the community won't get you anywhere constructive.

Complain to them and vote with your wallet if you must.

Yup - can't say I can even name one other place that do it though - pretty much 99% if not 100% of other places I shop take money shortly before or at the point of despatch.

Can't say it bothers me that much personally but I'd prefer it wasn't like that.

 

[Dirk Diggler]

Seems to be a PC market only thing?

Pre ordered many games, never charged on the day unless PSN.
Consoles no charge on pre order either.

When people are being charged £50 extra between placing in the basket and checking out, paying for an item that isn't even manufactured when the website said it was in stock, and paying for next day DPD delivery just to round it off.. I mean really, taking cash for pre order isn't that bad.

At least OcUK made a pretence of having stock, Nvidia didn't even bother.

It was a total disaster all round.

 

[smilingcrow]

Yup - can't say I can even name one other place that do it though - pretty much 99% if not 100% of other places I shop take money shortly before or at the point of despatch.

Even Amazon can take payment before dispatch for out of stock items which only changed in the last year or so:

"However, we don't proceed with the charge until your items dispatch or for five days, whichever comes first".

 

[McGraw]

I don't think that's how it works.

No, seems a bit strange to me too...

 

[Jay85]

I don't think that's how it works.

It depends what their payment terms are with their suppliers. I use to do a lot of buying for a large retail firm and we traditionally had upto 28 days payment terms while others were done on pro forma. These also depended on the credit limit per supplier where some only gave 10k while others would easily give 100k or more.

 

[Tiny_D]

You think it's perfectly reasonable that they allow thousands of orders that had an ETA within the week on their site, charge for the shipping for next day etc, take FULL payment for them all (while still taking orders), email after raising prices and doing nothing to prevent bots, give an ETA of October/November/December after they realise they've completely messed up and then say your refund could take up to a week?

If you take payment for an item, you better have it in stock, soon to be in stock or have a reasonable expection for delivery. They have none of those. It could take months and months for people to get their orders and they're still taking the orders (and money) which is just making it worse.

They haven't even given people an idea of their place in the queue for them to make a choice on whether or not it's worth bothering to wait.

This is pure negligence and incompetence on a massive level.

I get it I do, and there are merits to both view point's, I paid £900 and asked support roughly my place in the queue as Im between Chemotherapy atm and what card and when is actually important to me, I got a cut and paste response that clearly support didn't even read my email, which I think is poor taste both with my current unusual circumstances and that fact they have my £900.

So I left a trust pilot review with 1 star because of the poor customer service, which OC contested and reposted as breaching Trust Pilots TnC's instantly, odd they can do that immediately but not be arsed to reply to my email with anything other than a cut and useless paste. Anyway the Trust pilot review does not breach TnC's and will go live and unchanged at this point because OC have shown their nature to me.

But this thread is a bit futile, there will be some who agree one way and the other, neither is wrong is the problem.

 

[Tiny_D]

I would be interested to know the amount of new forum sign ups OCUK had during this week. The amount of 1-4 posters cropping up to moan was ridiculous.

Great that new users are registering but if its only to have a whinge and contribute nothing else before never returning they should have just put in a support ticket. It just ends up putting the entire community in a mood.

Doesnt having a rant about people having a rant kinda add to the problem? I recently joined the community and have loved reading the forums and even taking part, keep smiling and being happy and you might convert some of the new people to sticking around?

 

[chaparral]

Deleted

 

[Tiny_D]

Deleted "You paid £900 for a 3080 "

Yer mate Gigabyte Aorus GeForce RTX 3080 XTREME, im hoping the 3 pin power allowing 500w according to Andy Chun @AORUS and the behemoth cooling and the fact its going to be late to the game and might be actually designed with purpose oppose to just a cut and paste ref design might bring it up a good few % in performance.
Why pay for a 3090 when a well done 3080 can get to the same levels was my thoughts.

 

[Shiari]

Yer mate Gigabyte Aorus GeForce RTX 3080 XTREME, im hoping the 3 pin power allowing 500w according to Andy Chun @AORUS and the behemoth cooling and the fact its going to be late to the game and might be actually designed with purpose oppose to just a cut and paste ref design might bring it up a good few % in performance.
Why pay for a 3090 when a well done 3080 can get to the same levels was my thoughts.

Have you looked at the wattage existing cards are pulling? There's really not much left in the tank, Cap'n.

 

[TimAhKin]

Wish I could do the same at work..ask for one year's salary then tell them I'm not sure when I'll be able to come to the office and actually work. xD

 

[strocky]

I get it I do, and there are merits to both view point's, I paid £900 and asked support roughly my place in the queue as Im between Chemotherapy atm and what card and when is actually important to me, I got a cut and paste response that clearly support didn't even read my email, which I think is poor taste both with my current unusual circumstances and that fact they have my £900.

So I left a trust pilot review with 1 star because of the poor customer service, which OC contested and reposted as breaching Trust Pilots TnC's instantly, odd they can do that immediately but not be arsed to reply to my email with anything other than a cut and useless paste. Anyway the Trust pilot review does not breach TnC's and will go live and unchanged at this point because OC have shown their nature to me.

But this thread is a bit futile, there will be some who agree one way and the other, neither is wrong is the problem.

That’s pretty poor from OC