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Unimpressed by Overclockers Phone call

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Sven Hassel

Sven Hassel

Sven Hassel

Associate
Joined
30 Jan 2007
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85
I have been buying my PC gear for over ten years from Overclockers and spent thousands along the way, never had any issues, always had friendly helpfull calls in the past, not so today.

I had a 3080 in the basket last night but wanted to ask if I would be billed up front or when the card was shipped.

Came back to it this morning and the card had gone from the basket and gone up 50 quid.

So I called to see if anything could be done, the guy couldnt have cared less, came out with the pound had dropped in value since I was on the web site at 1am, then hung up when I asked to speak to a manager.

Phoned back again and got the same guy and he hung up again!

Disapointing.
 
That’s pretty bad from overclockers. I hear the pound dropping argument a few time’s from OC but I doubt prices will drop overnight if Sterling improves in value.
 
Have to say I see a lot of people on here harping about the amazing customer service at OCUK. My one and only experience was over a monitor several years ago now, and it was absolutely terrible. Look at my join date on the forum here - I'd been spending with them for years (but not had cause to use customer services, so was blissfully ignorant).

As such the only thing I've bought since from here was a long mouse mat I couldn't get anywhere else.
 
They are not going to let you hold a card in your basket while you ask questions.

Could researched before hand.


As for being hung up on, not cool but you didn’t set out very well on this purchasing journey. There is a thread in this forum talking about taking money upfront with no stock.
 
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tom_e said:
Poor bloke has probably had enough of answering questions about graphics cards.
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Jay85 said:
tbf he's probably had a full week of none stop complaints from people complaining about numerous things about the launch. I'm not saying the service you received is justified but you gotta look at it from his point of view, he's probably sick and tired of hearing people complaining at him knowing theres not a lot he can do about it.
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Maybe he should look for employment elsewhere then?
 
tbf he's probably had a full week of none stop complaints from people complaining about numerous things about the launch. I'm not saying the service you received is justified but you gotta look at it from his point of view, he's probably sick and tired of hearing people complaining at him knowing theres not a lot he can do about it.
 
It can't be easy for them given so many angry customers atm. Then you call looking to haggle on price?

It's just another way of looking at the situation :)
 
I have also had two bad experiences with OCUUK, the first time I was spending around £10,000 and went elsewhere as a result. Bought a Noble Chair not knowing it was through OCUK and didn’t have any bother, so ordered my PG35VQ from there, again no issues but both times were through the website and only a brief phone call to them.Now just about to spend over £5,000 on a 3090 build from them and again had a horrible experience so cancelled.

The arrogant, could care less attitude is absolutely disgusting to be honest, and I wouldn’t by a mouse from them now.

And this has nothing to do with the 3080 fiasco!
 
Interesting what people are saying - I’ve got a 27GL850 which died. Overclockers denied all responsibility for fixing and handed me off to LG, who were useless, and won’t even accept returns for the monitor according to their website - they tell me to ring a US number. After back and forward a few times, OC finally gave in and said they’ll act as the middle man but it could take 28 days to resolve :(
 
tom_e said:
You've never had a bad day/week at work? Doesn't mean it's time to pack up and go elsewhere.
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Absolutely. I never allow this to reflect in my support of the customer though, you have to remain professional at all times. I work in a high volume incoming call centre and have around 30 years experience of customer and IT support. I know all about call handling and could write a book. If you can't handle a little stress, you are in the wrong job.
 
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Sven Hassel said:
I have been buying my PC gear for over ten years from Overclockers and spent thousands along the way, never had any issues, always had friendly helpfull calls in the past, not so today.

I had a 3080 in the basket last night but wanted to ask if I would be billed up front or when the card was shipped.

Came back to it this morning and the card had gone from the basket and gone up 50 quid.

So I called to see if anything could be done, the guy couldnt have cared less, came out with the pound had dropped in value since I was on the web site at 1am, then hung up when I asked to speak to a manager.

Phoned back again and got the same guy and he hung up again!

Disapointing.
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That's not like overclockers at all.

Go stick your concerns in here - https://forums.overclockers.co.uk/community/ocuk-customer-service.116/
 
kirsty123 said:
.....The arrogant, could care less attitude is absolutely disgusting to be honest......
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Sorry to be that guy, but it's "couldn't care less".

Feel your pain though. You only really find out how good a company is when something goes wrong don't you? Ordering through a faceless website and receiving stuff that works makes people think a company is 'good'.
 
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