• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

3080 DOA - RMA - Expectations

trivstar said:
*** Update 14-09 ***

I escalated my query with a manager and thankfully OcUK have sorted the problem and I'm very relieved with the eventual outcome. I believe delivering excellent customer service is still high on OcUKs agenda but I guess they have been overwhelmed the last few days - as you can imagine.
I will obviously still need to wait as stock is scarce, but I won't have to wait from the back of the queue. Thank you OcUK.

******************
Click to expand...

Result, nice to see OCUK coming good.
 
trivstar said:
*** Update 14-09 ***

I escalated my query with a manager and thankfully OcUK have sorted the problem and I'm very relieved with the eventual outcome. I believe delivering excellent customer service is still high on OcUKs agenda but I guess they have been overwhelmed the last few days - as you can imagine.
I will obviously still need to wait as stock is scarce, but I won't have to wait from the back of the queue. Thank you OcUK.

******************
Click to expand...

Good result, frustrating you had to go through so much to get it sorted but still thankfully it got sorted.

Should never have to wait in a queue for a replacement for something thats DOA.
 
You must log in or register to reply here.
Back
Top Bottom