Virgin Media Discussion Thread
- Thread starter macca40
- Start date
It’s also impossible.Most recent speed test have me 1067Mbps which is good
Fairly sure it's port 1, the one at the top of the SuperHub 3.0. If not, try port 4 nearest the white coax cable - for some reason an engineer told me that was port 1, despite being labelled as port 4 and me showing him the label.Most recent speed test have me 1067Mbps which is good
Trying to get this hub into modem mode, does anyone know which port needs to be used?
Soldato
- Joined
- 14 Oct 2007
- Posts
- 9,942
- Location
- newcastle
I was hoping for better TBH the Black Friday deals seem a bit **** this year, which is typical as I’m waiting for a good deal to switch to VM
Virgin’s marketing budget for new acquisitions is largely the same each month, the same is true with BT but they are willing to adjust mid month if they’re not pulling in the forecast numbers. VM just alter how it’s applied in order to hit target. Black Friday is about £2/m cheaper than the normal monthly offer rates, it’s nothing to get excited about and was never going to be.
Soldato
- Joined
- 14 Oct 2007
- Posts
- 9,942
- Location
- newcastle
Last year they were offering about the same as this year but with £100 bill credit, that’s what I was hoping for
Soldato
- Joined
- 14 Oct 2007
- Posts
- 9,942
- Location
- newcastle
Finally got a deal I was happy with, 100mb, phone and weekend calls for £26 pm with £135 Quidco
‘About the same’ as in not gig1 or M600 and 360 TV (yes, I know it’s purely software)? £100 credit over 18 months is only £5 odd/m, whack an install charge on and the £2/m already mentioned and as I said it’s nearly identical.
Last edited:
Soldato
- Joined
- 14 Oct 2007
- Posts
- 9,942
- Location
- newcastle
As I said I managed to get a good deal in the end, 100mb, phone line and WE calls, free install and £135 cash back for £26pm
Quidco’s £135 was conditional on a triple play install every time I checked (TV/Phone/Broadband), if you managed to get it, then that’s a pretty decent deal.
Soldato
- Joined
- 14 Oct 2007
- Posts
- 9,942
- Location
- newcastle
It has tracked
Quidco will track the purchase, not the criteria, the criteria clearly states TV/Phone/Ultrafast, I would be surprised if it gets paid, but stranger things have happened.
Most recent speed test have me 1067Mbps which is good
Trying to get this hub into modem mode, does anyone know which port needs to be used?
My experience is very bad as a new customer, install date delayed from 10th to 18th November (today) pre-install engineers came round on 11th and said the green cable is missing outside the house or they can't find it and took a picture where it should be, so other engineers will be round on 16th to sort that out, said it was a simple problem of laying the cable.
They came on 16th and was out there for 30 to 40 minutes with no contact with me, I phoned today to find out why my Virgin broadband and phone installation team did not turn up (8am to 1pm), after a hour on phone from CS to pre-install team , they basically said there is a blockage somewhere in cable route outside so asked me to email construction team at virginmedia.construction.virginmedia.co.uk and ask them how long it will be?..I have had no contact at all from Virgin, as you can imagine ****** off to say the least.
They should be chasing up the construction team not me and keeping me informed as a brand new customer.
Customer Service did say on the phone it's six to eight weeks to fixed the cable blockage etc on average for a typical customer but can't give me a time or date for my issue.
I was an old NTL/Virgin cable customer so find it hard to imagine the cable is not there since I live at the same place for 30+ years on a normal street in London where there are other Virgin cable customers and normal BT ADSL customers(only Virgin fibre on my street).
Anyway right now just waiting for reply via email from the construction team.
Guess not much I can do unless I cancel my new Virgin installation (when ever that will be) and stick to my old slow 10mb plusnet ADSL speed, which has been slow but excellent service.
Btw got an email from construction team ,but one of those auto emails.
I did phone Customer service in the first place lol, so going round in circles.
Last edited:
Unfortunately (and especially at the moment) construction will be delayed. It doesn't take much in the last 30 years for a cable duct to be damaged when other companies are repairing/replacing cable/pipes or a tree root etc. to work it's way into a joint and it isn't obvious until someone comes to install and locates the issue.
What are the last two digits of your account? If it's 01 for example you have never had a cable feed installed to the property by VM or it's former franchise areas.
What are the last two digits of your account? If it's 01 for example you have never had a cable feed installed to the property by VM or it's former franchise areas.
Last edited:
Damn, that sucks.
I probably should have mentioned I was fortunate enough to already have a Virgin line to my house, so the setup was relatively painless with their quick start package.
Hi everyone, hoping to get some advice. I signed up to VM on 27 Dec last year on a 12 month contract for M100 broadband only for £28/mo. It’s due to go up to £42/mo from Dec. I understand people usually call up to try and negotiate a better deal. What should I be aiming for? Any tips appreciated. Thanks.
03 last two digits.
You would think they could at least bother to keep their new customers informed of the situation, they have my email address, landline and mob number.
I waited all day for them to show up yesterday, how long does it take to email or text a customer and say it's on hold at the moment?
03 means it’s the third account at the property (VM accounts are property specific with only the suffix increasing incrementally for each new account), so they would have expected cable to be in place and it would be a quick/easy install.
Unfortunately process wise sales didn’t really have a 2nd like function to deal with construction follow up, that may have changed, but I kind of doubt it. That leaves you stuck with CS who are unskilled in anything to do with construction and realistically haven’t got a clue. Non of that actually helps you at this point. My only useful suggestion is to try the customer support forum, current staff are available who can actually look at her account and see what the order is staged to and chase up the appropriate construction/Field Manager for an update.
*edit* I need to type faster - you have updated above
Unfortunately process wise sales didn’t really have a 2nd like function to deal with construction follow up, that may have changed, but I kind of doubt it. That leaves you stuck with CS who are unskilled in anything to do with construction and realistically haven’t got a clue. Non of that actually helps you at this point. My only useful suggestion is to try the customer support forum, current staff are available who can actually look at her account and see what the order is staged to and chase up the appropriate construction/Field Manager for an update.
*edit* I need to type faster - you have updated above