Most recent speed test have me 1067Mbps which is good
Trying to get this hub into modem mode, does anyone know which port needs to be used?
My experience is very bad as a new customer, install date delayed from 10th to 18th November (today) pre-install engineers came round on 11th and said the green cable is missing outside the house or they can't find it and took a picture where it should be, so other engineers will be round on 16th to sort that out, said it was a simple problem of laying the cable.
They came on 16th and was out there for 30 to 40 minutes with no contact with me, I phoned today to find out why my Virgin broadband and phone installation team did not turn up (8am to 1pm), after a hour on phone from CS to pre-install team , they basically said there is a blockage somewhere in cable route outside so asked me to email construction team at virginmedia.construction.virginmedia.co.uk and ask them how long it will be?..I have had no contact at all from Virgin, as you can imagine ****** off to say the least.
They should be chasing up the construction team not me and keeping me informed as a brand new customer.
Customer Service did say on the phone it's six to eight weeks to fixed the cable blockage etc on average for a typical customer but can't give me a time or date for my issue.
I was an old NTL/Virgin cable customer so find it hard to imagine the cable is not there since I live at the same place for 30+ years on a normal street in London where there are other Virgin cable customers and normal BT ADSL customers(only Virgin fibre on my street).
Anyway right now just waiting for reply via email from the construction team.
Guess not much I can do unless I cancel my new Virgin installation (when ever that will be) and stick to my old slow 10mb plusnet ADSL speed, which has been slow but excellent service.
Btw got an email from construction team ,but one of those auto emails.
Hi,
Thanks for contacting Virgin Media's Construction Department
As our phone lines have temporarily closed we will endeavour to answer your email query as quickly as possible and we aim to give you a response within the next working day
Please note that the Team only deal with maintaining Virgin Medias network in the Public Highways and Footpaths and we do not handle queries relating to cable pulls, digs on customers properties, drop kerbs, or installation failures, If you query relates to anything other than a dig then please reach out to our Customer Care team on 0345 454 1111 in the first instance
Thank you for your patience in these challenging times
Kind Regards
The Construction Team | Network Expansion
I did phone Customer service in the first place lol, so going round in circles.