Crashing with one black and one green screen :-(

Hazelbow

Hazelbow

Hazelbow

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Joined
12 Dec 2020
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Dorset
My daughter's PC, all components bought from OC, has a persistent but intermittend problem.

It regularly crashed with one screen being all white and the other all yellow. I assumed it was something to do with the graphics card, so she used this, her birthday and the release of Cyberpunk to upgrade to a higher spec graphics card, but it's still crashing in this manner, just now one screen is all black and the other is all green. Sometimes it goes days without crashing, sometimes just minutes - it seems to be worse if we've moved it or fiddled with it in some way.

I'm not sure where to look next: PSU? Motherboard? RAM?

Please would somebody with more experience help me out here?

Peter

Current full spec is as follows:

Kolink KL-500 500W '80 Plus Bronze' Power Supply
TeamGroup 480GB L5 Lite SSD 2.5" SATA 6Gbps 3D NAND Solid State Drive
AMD Ryzen 3 Quad Core 1200 3.40GHz (Socket AM4) Processor
Cryorig H7 Single Tower Heatsink with 120mm Fan
MSI B450M Gaming Plus (Socket AM4) DDR4 mATX Motherboard
Team Group Vulcan T-Force 16GB (2x8GB) DDR4 PC4-24000C16 3000MHz Dual Channel Kit
MSI MAG VAMPIRIC 010 Mid Tower Gaming Computer Case
MSI RADEON RX 5700 XT GAMING X Graphics Card '8GB GDDR6, 1980Hz
 
It's certainly something to do with load on the system. I can sit idling for ever without crasking, but load it with a graphics intensive game and it crashes frequently :-(

I know nothing about PC PSUs - Bronze? 80+? No idea what I should look for as an upgrade for her - suggestions please?
 
Tetras said:
If it's worse when the PC has been moved, wouldn't that suggest the graphics card isn't fully seated?
Click to expand...

Problem existed with the previous graphics card. Tried reseating it - no joy.

Problem still there, possibly worse (more frequent crashes when being worked hard), with new graphics card. Problem getting worse with new card suggests PSU to me, but I suppose it still could be RAM, a dry joint on the motherboard or even her SSD going home.

I've asked her to thrash the RAM with memtest86 which she says she'll do while she sleeps.

P
 
ask her to use Amd Adrenaline, and use teh tuning, get into the Clock frequency curve and slide it down to 1900mhz and 1000mv, see if that helps.
They pushed the voltages way too high on a few of the 5700 XT cards, dropping it down to that will at least give you a better idea if it's the card pulling too much power and the clocks being unstable.
Does it crash when she runs just 1 monitor?
 
Hakanese said:
ask her to use Amd Adrenaline, and use teh tuning, get into the Clock frequency curve and slide it down to 1900mhz and 1000mv, see if that helps.
They pushed the voltages way too high on a few of the 5700 XT cards, dropping it down to that will at least give you a better idea if it's the card pulling too much power and the clocks being unstable.
Does it crash when she runs just 1 monitor?
Click to expand...

Have passed that on. Still does it with one monitor.

DoneADougalOnSofa said:
Is the GPU connected with two separate cables, or one with a daisy-chain connector?
Click to expand...

I *think* it is a daisy chain, but she's 60 miles away so I can't check immediately.

P
 
DoneADougalOnSofa said:
What have you gone for? *don't link if not from OCUK!
Click to expand...
Most places seem out of stock and she 'needs' her computer to work properly on Wednesday, so I found a Corsair RM550x 80 PLUS Gold 550 W Fully Modular ATX Power Supply from that huge supplier whose name begins with an A, that could be delivered on Tuesday. Hope that's good enough?

P
 
DoneADougalOnSofa said:
One thing I will say: when changing PSU, change ALL the cables too. Sometimes they will fit into a different branded PSU, but the pinouts are often different, so only use the new Corsair cables.
Click to expand...

The existing PSU cables are all hard wired in, so no option other than to use the Corsair modular cables.

P
 
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