*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[Mongole0]

Asus TUF non OC queue positions ordered late on 21st September.

02/10/2020 - 1385
14/10/2020 - 1230
23/10/2020 - 1155
30/10/2020 - 1038
06/11/2020 - 974
13/11/2020 - 891
20/11/2020 - 845
27/11/2020 - 784
04/12/2020 - 765
11/12/2020 - 741
19/12/2020 - 707
24/12/2020 - 685
08/01/2021 - 587

 

[Rev85]

Gone AFK apparently

Gone AFK is being generous. More like **** poor planning. They should have sensed the excitement in the industry and ramped up production accordingly. But with Chinese Golden Week, Christmas, Brexit, Covid and now Chinese New Year, it’s been a perfect storm of delays which has completely screwed customers over.

 

[interpol24]

What do you expect him to do? Get down to the fab make you a chip, walk it to Zotac's HQ, fly in some other pieces, and make you a card personally? He has no control over how many cards get sent to OcUK. Some of us have been waiting just as long, day 1, hour 1-2 - it is what it is, unless you want to go take your lottery with another site. At least we get to keep our pre-order price whilst everyone else is jacking up prices.

I feel for OC, because ultimately smaller retailers are going to suffer the most of anyone in this whole situation, and I think any vitriol aimed at Gibbo or any other point of contact on the forums is definitely misguided. That said, it's also clear OC were woefully unprepared for this situation and have achieved little in adapting to it since September. They should never have processed orders without knowing they could fulfill them in a reasonable amount of time and the money they are losing and will continue to lose in refunds should serve as a harsh lesson in that regard.

I understand there's little they can do about the supply or the demand in this case, but that doesn't remedy the fact that they were more than happy to take a large wedge of money from all of us with no guarantee of being able to deliver the product we paid for. I'm in Ireland and I ordered a non-OC Strix 3080, so at the moment I've been put on hold because DPD won't deliver here and OC apparently won't use a different delivery service, which hardly matters for now since I was about 150 in the queue anyway. It hasn't been clarified yet whether I will be charged import fees if and when my card is eventually delivered. This was not an issue in September when I ordered the card, but I could be charged as much as 23% of what I originally paid under current regulations. It also is not clear what will happen if Asus increase the cost price of the product. According to the most recent information I've read here, I might have to pay the extra price if Asus decide to take advantage of the situation. If not, my order might be cancelled. I'm happy to keep my place in the queue as long as I'm not being charged anything else but as soon as I'm told I will need to spend more than I already have I'll be using the refund form. All of this could have been avoided if OC weren't so hungry for our money in September.

This is my first experience with OC and it will likely be my last. I understand they're trying their best and this is an inconvenience for me but a pretty dire situation for them, but ultimately poor service is poor service.

 

[Bill Morton]

I feel for OC, because ultimately smaller retailers are going to suffer the most of anyone in this whole situation, and I think any vitriol aimed at Gibbo or any other point of contact on the forums is definitely misguided. That said, it's also clear OC were woefully unprepared for this situation and have achieved little in adapting to it since September. They should never have processed orders without knowing they could fulfill them in a reasonable amount of time and the money they are losing and will continue to lose in refunds should serve as a harsh lesson in that regard.

I understand there's little they can do about the supply or the demand in this case, but that doesn't remedy the fact that they were more than happy to take a large wedge of money from all of us with no guarantee of being able to deliver the product we paid for. I'm in Ireland and I ordered a non-OC Strix 3080, so at the moment I've been put on hold because DPD won't deliver here and OC apparently won't use a different delivery service, which hardly matters for now since I was about 150 in the queue anyway. It hasn't been clarified yet whether I will be charged import fees if and when my card is eventually delivered. This was not an issue in September when I ordered the card, but I could be charged as much as 23% of what I originally paid under current regulations. It also is not clear what will happen if Asus increase the cost price of the product. According to the most recent information I've read here, I might have to pay the extra price if Asus decide to take advantage of the situation. If not, my order might be cancelled. I'm happy to keep my place in the queue as long as I'm not being charged anything else but as soon as I'm told I will need to spend more than I already have I'll be using the refund form. All of this could have been avoided if OC weren't so hungry for our money in September.

This is my first experience with OC and it will likely be my last. I understand they're trying their best and this is an inconvenience for me but a pretty dire situation for them, but ultimately poor service is poor service.

Its not such a dire situation for them, they are sitting on huge amounts of our money, I am sure that is taking some of the pain away.

 

[Potentail]

Gone AFK is being generous. More like **** poor planning. They should have sensed the excitement in the industry and ramped up production accordingly. But with Chinese Golden Week, Christmas, Brexit, Covid and now Chinese New Year, it’s been a perfect storm of delays which has completely screwed customers over.

It’s true, the situation is rubbish. My order was first hour on release day and I’m still waiting too, however there is nothing we can do. We can sit here and complain to OCUK but that’s just going to annoy them and not result in more cards. We are all annoyed but we will get our cards eventually, it shouldn’t have taken this long but it has and we just have to deal with it unfortunately.

 

[RK2020]

I have been waiting since November for my GTX card and other items associated with the order, and I can only say positive things about Gibbo and the OC team. Only those that have great experience in being spoilt in life can complain and judge negatively about not receiving their card. OC team have been clear and transparent with their comms, they have upgraded cards for free and as a business I will forever applaud. I really do hope that the team does not entertain users/customers that wish to be abusive in their complaints. In a fair world, a policy that automatically cancels orders from abusive customers and remove them from the pre-order queue would be a great policy.

 

[EsxPaul]

Is there any concrete news on the future availability of 3080FE going forward?

I see many rumors of them being a limited run but have seen a real confirmation on that.

 

[percept]

I feel for OC, because ultimately smaller retailers are going to suffer the most of anyone in this whole situation, and I think any vitriol aimed at Gibbo or any other point of contact on the forums is definitely misguided. That said, it's also clear OC were woefully unprepared for this situation and have achieved little in adapting to it since September. They should never have processed orders without knowing they could fulfill them in a reasonable amount of time and the money they are losing and will continue to lose in refunds should serve as a harsh lesson in that regard.

I understand there's little they can do about the supply or the demand in this case, but that doesn't remedy the fact that they were more than happy to take a large wedge of money from all of us with no guarantee of being able to deliver the product we paid for. I'm in Ireland and I ordered a non-OC Strix 3080, so at the moment I've been put on hold because DPD won't deliver here and OC apparently won't use a different delivery service, which hardly matters for now since I was about 150 in the queue anyway. It hasn't been clarified yet whether I will be charged import fees if and when my card is eventually delivered. This was not an issue in September when I ordered the card, but I could be charged as much as 23% of what I originally paid under current regulations. It also is not clear what will happen if Asus increase the cost price of the product. According to the most recent information I've read here, I might have to pay the extra price if Asus decide to take advantage of the situation. If not, my order might be cancelled. I'm happy to keep my place in the queue as long as I'm not being charged anything else but as soon as I'm told I will need to spend more than I already have I'll be using the refund form. All of this could have been avoided if OC weren't so hungry for our money in September.

This is my first experience with OC and it will likely be my last. I understand they're trying their best and this is an inconvenience for me but a pretty dire situation for them, but ultimately poor service is poor service.

They aren't small, neither is their parent company. SME's have been my main customers for the past 25years, usually In the 1- 250 full time staff range. Not one of them ever turned over £7-8 million on one product in such a short time, like ocuk did on just 3080's.

Many of my customers are closed, completely unable to trade, many are severely restricted, and many didn't get any support at all from the government. My main supplier is gone, 100 staff lost their jobs in November. No, ocuk are on the pigs back compared to nearly all SME's right now, and they should count themselves lucky. The pre-order queue's were a mistake, and might cost them a bit, but overall they are killing it, and don't need our sympathy right now, they need to do everything they can to satisfy the thousands of people who didn't get the product they paid for, for the sake of their reputation.

And for some of us in the queue it's more than an inconvenience. As a self employed designer, a gpu to me is as important as a hammer, saw or drill is to a joiner.

 

[Teal]

Is there any concrete news on the future availability of 3080FE going forward?

I see many rumors of them being a limited run but have seen a real confirmation on that.

No, Nvidia don't make predictions about FE availability.

We do know that the numbers of them being released for sale have dropped significantly, as has the frequency.

Right now, even if you know where to look for them and how to get alerts when they are available you need hair-trigger reflexes to stand a chance of getting one.

 

[Ag3ntwilson]

@Gibbo can you please DM me please , there has been an issue with a refund ( I know you are not customer service but your phone lines are non reachable, and webnote replies are in excess of 4 days to reply. Problem is refund is going to 2 different debit cards. One of which the bank account was closed recently. Thank you and i cannot start conversation with you, its blocked

@ScottiB

 

[interpol24]

They aren't small, neither is their parent company. SME's have been my main customers for the past 25years, usually In the 1- 250 full time staff range. Not one of them ever turned over £7-8 million on one product in such a short time, like ocuk did on just 3080's.

Many of my customers are closed, completely unable to trade, many are severely restricted, and many didn't get any support at all from the government. My main supplier is gone, 100 staff lost their jobs in November. No, ocuk are on the pigs back compared to nearly all SME's right now, and they should count themselves lucky. The pre-order queue's were a mistake, and might cost them a bit, but overall they are killing it, and don't need our sympathy right now, they need to do everything they can to satisfy the thousands of people who didn't get the product they paid for, for the sake of their reputation.

And for some of us in the queue it's more than an inconvenience. As a self employed designer, a gpu to me is as important as a hammer or drill is to a joiner.

That's fair, and fair is what I was trying to be too. I don't know enough about business in general or OC in particular to know what effect mass refunds might have on their viability but they are certainly a smaller business than others selling similar products. Equally, you are right in that they are obviously a much bigger business than many others suffering much more at the moment.

 

[Wangle]

I have been waiting since November for my GTX card and other items associated with the order, and I can only say positive things about Gibbo and the OC team. Only those that have great experience in being spoilt in life can complain and judge negatively about not receiving their card. OC team have been clear and transparent with their comms, they have upgraded cards for free and as a business I will forever applaud. I really do hope that the team does not entertain users/customers that wish to be abusive in their complaints. In a fair world, a policy that automatically cancels orders from abusive customers and remove them from the pre-order queue would be a great policy.

G... Gibbo?

 

[BONDPlayz]

If the option was avaible to jump from my order for my 3080 Strix OC to something else I really would take it, feel like if I jumped to one of the queues that have a decent amount coming in reguarly I would probably have a 3080 quicker, been in queue since mid october and im only around 550, dunno where I actually am in queue since I havent had an update since christmas due to the DPD issues.

 

[Tweaker]

If the option was avaible to jump from my order for my 3080 Strix OC to something else I really would take it, feel like if I jumped to one of the queues that have a decent amount coming in reguarly I would probably have a 3080 quicker, been in queue since mid october and im only around 550, dunno where I actually am in queue since I havent had an update since christmas due to the DPD issues.

Same for me on the ventus queue, I'm in position 6 and feels like lots of queues have zoom passes

 

[BONDPlayz]

Same for me on the ventus queue, I'm in position 6 and feels like lots of queues have zoom passes

Maybe you will get upgraded to the Suprim since they just did that with the 3090 Ventus orders

 

[Leonardo Leal]

@Gibbo . I see in the updates thread that All MSI Ventus 3090 customers were upgraded to SUPRIM 3090. Is that to accelerate the Queue? Would It be the case of maybe 3080 Gaming X Trio (which is a very slow burner queue) also have something similar to the 3090 Queue? How is the flow of 3080 SUPRIM stock (Since the Gaming X Trio is not good at all)?

 

[Rosskoseb]

How can there be 3070,3090 ventus but no 3080??!

 

[Odin]

How are things looking this week in terms of releasing the held in stock cards? Is it going to be pushed back to next week? Just to make sure how often I keep an eye out on these forums

 

[ZombieFace]

I got this last week:

We are really sorry to inform you that DPD has suspended services from the UK to EU countries due to port delays and issues with new processes following Brexit.

The situation is under review and we hope to start shipping again in the second half of next week. In the meantime, your order has been placed on hold to ensure it does not accidentally ship and get lost in the DPD network.

I am not receiving Q updates anymore. Any idea what it means? Will they resume or am I out of the Q for good? I was waiting patiently from September and now this...

 

[interpol24]

I am not receiving Q updates anymore. Any idea what it means? Will they resume or am I out of the Q for good? I was waiting patiently from September and now this...

@Gibbo

One thing I would like to have clarified if at all possible; does my queue position update as I am on hold? I understand that those at the top of the queue will not have their orders dispatched until the DPD issues are resolved, but for those of us further from our orders being dispatched anyway, does our queue position at least advance as normal while on hold or are we removed from the queue to be reinserted in the same position when taken off hold again?