• Competitor rules

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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

Tom1234 said:
Sorry for the spam, it's undoubtedly going to get me banned! Because 'bad press' but if I do then I actually have a case because of the 'Unfair trading regulation 2008'

What is unfair?
Under the Regulations, a commercial practice is 'unfair' if it fits both of the following requirements:

  • It falls below the good-faith standards of skill and care that a trader in that industry would be expected to exercise towards customers, and
  • It affects, or is likely to affect, consumers' ability to make an informed decision about whether to purchase a particular product
A trader will be committing an offence under the Regulations if he knowingly or recklessly engages in an 'unfair' practice.

A trader will be committing an offence if it does any of the following:

  • omits material information that the average consumer needs, according to the context, to make an informed decision about a transaction
  • hides or provides material information in an unclear, unintelligible, ambiguous or untimely manner
  • fails to identify that a transaction has a profit-making motive (where this isn't already apparent from the context)
Information must also be displayed clearly - obscure presentation is tantamount to an omission.


The list of banned practices includes the following:

  • Bait advertising Luring the consumer with attractive advertising around special prices when the trader knows that he cannot offer that product, or only has a few in stock at that price.
  • Bait and switch Promoting one product with the intention of selling you something else
  • Limited offers Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

New right to redress
The Regulations give you rights to redress - if you've been the victim of a misleading action - for example a false statement - or aggressive selling.

These break down into three key areas
A right to undo the contract
A right to a discount on the price paid
An entitlement to seek damages



My argument would be, can I make an informed choice with no information?
I think OCUK is treading close to the line here, as ommissions aren't covered under the redress policy.
Click to expand...

Sorry Mate, but you really don't have a case,
  • There is a Supply deficit vs Demand.
  • OCUK have shared what info they have, despite that being sparse.
  • AIB's are telling Gibbo that they are struggling to make cards due to shortages in GPU's from Nvidia and some due to other component shortages.
  • Global shipping & freight services are stressed to the max delaying distribution of products that AIB's can make, mostly due to Covid-19
  • OCUK are offering suitable alternatives where that is feasible, generally in the form of an upgrade, (I'm sure if you want to turn down a free upgrade for someone else to have it, and stay in the queue your are in, they will oblige.)
  • You are free to cancel your order at any time for a full refund of monies paid.
  • Even if you were banned from posting on the forums, you would still have read only access to the threads where Gibbo & ScottiB have shared info.
edit: Probably important to stress that upgrades are only happening with 3070's and 3090's at the moment as there a queues on most SKU's of 3080 to make that possible.
 
Friendy74 said:
Sorry Mate, but you really don't have a case,
  • There is a Supply deficit vs Demand.
  • OCUK have shared what info they have, despite that being sparse.
  • AIB's are telling Gibbo that they are struggling to make cards due to shortages in GPU's from Nvidia and some due to other component shortages.
  • Global shipping & freight services are stressed to the max delaying distribution of products that AIB's can make, mostly due to Covid-19
  • OCUK are offering suitable alternatives where that is feasible, generally in the form of an upgrade, (I'm sure if you want to turn down a free upgrade for someone else to have it, and stay in the queue your are in, they will oblige.)
  • You are free to cancel your order at any time for a full refund of monies paid.
  • Even if you were banned from posting on the forums, you would still have read only access to the threads where Gibbo & ScottiB have shared info.
edit: Probably important to stress that upgrades are only happening with 3070's and 3090's at the moment as there a queues on most SKU's of 3080 to make that possible.
Click to expand...
There's also the weekly queue updates.
 
Ag3ntwilson said:
Already cancelled and been refunded, there is a problem with the refund and cannot get to customer services via phone or webnote, so. @Gibbo
Click to expand...

Have you tried the Customer Services section of the Forum, Start a thread with your Order Number and problem, they seem to be quick in answering there, within 24hrs certainly.

See somebody already told you to use it.
 
2 webnotes i sent ignored, received a stupid response with a form i filled out already over a week ago and now on hold again on the phone for 45 mins again after teying for 4 days ,getting so so annoyed lads
 
It's been a few minutes, how are things looking in here? Have day 1 people all received their cards yet?

Just saw the OCUK facebook post about how they're "struggling with customer service responses" as if that hasn't always been a problem
 
Flenix said:
It's been a few minutes, how are things looking in here? Have day 1 people all received their cards yet?

Just saw the OCUK facebook post about how they're "struggling with customer service responses" as if that hasn't always been a problem
Click to expand...
Not even close unfortunately, think there was suppose to be an update today but gibbo's MIA.
 
Flenix said:
It's been a few minutes, how are things looking in here? Have day 1 people all received their cards yet?

Just saw the OCUK facebook post about how they're "struggling with customer service responses" as if that hasn't always been a problem
Click to expand...

Not even hour 1 folks have been sorted out yet, let alone the rest of the orders....
 
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