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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

oDevvoHD said:
@Gibbo are the 3080 suprim's in stock and ready to ship since they were upgraded?
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I only upgrade to cards in stock so the answer is yes and I’d expect the upgraded orders to ship within 3-5 days as the warehouse is busier at the moment than it was during Black Friday, totally crazy times, today alone we’ve sold 2000 CPU’s.
 
Ordered a 3080 Zotac trinity non OC at launch approx 14:25pm :(

can't believe we're still looking at the first half hour of launch here.
position date
28 02-Oct
24 14-Oct
21 23-Oct
6 06-Nov
6 13-Nov
5 20-Nov
5 27-Nov
5 04-Dec
5 11-Dec
5 18-Dec
4 24-Dec
3 08/01/2021
3 15/01/2021
 
kazaroth said:
I can tell you from said Discords that folks in the EU are generally jealous of the UK - we've generally had more FE cards for example.
EU are getting a trickle of cards too but I don't think it's really more than the UK.
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As we have companies in EU, Far East and Australia I can tell you the U.K. is doing as well as any other region in world for stock typically, the problem is simply not enough supply to go round.
 
Tom1921 said:
Ordered a 3080 Zotac trinity non OC at launch approx 14:25pm :(

can't believe we're still looking at the first half hour of launch here.
position date
28 02-Oct
24 14-Oct
21 23-Oct
6 06-Nov
6 13-Nov
5 20-Nov
5 27-Nov
5 04-Dec
5 11-Dec
5 18-Dec
4 24-Dec
3 08/01/2021
3 15/01/2021
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Was just talking about you ;)
 
@Gibbo dont know if you seen my message but whats happening with our queue since its on hold. Do we stay at the last number we were at on the 24th or have we basically been dropped to the back.
 
Guys, we feel your frustration. It's not a stretch to say that almost every delivery that we've had as a company since New Year has been delayed and the situation is getting worse not better. It feels as though nobody is able to give solid updates on anything, not just GPUs.

You probably know about shortages on CPU & PSU but there are also shortages on a wide variety of peripherals, shortages on RAM and SSDs, there are even shortages on the most benign things imaginable. We have a £2 cable which we use in systems which Akasa now inform us they are unable to supply more for two months at least.

We as a company are fighting daily to secure stock on all of these shortage items and Gibbo, being responsible for CPU, RAM, SSD & GPU is obviously under the most pressure. I'm trying to help where I can, I spent over three hours in the last two days on the phone to five people from just one company regarding GPU supply and I don't have any more solid information than I did on Wednesday.

Our frustration is real, not imaginary, our stress is real also.

We can't work miracles and the barriers that we are having to navigate feel to be getting bigger, not smaller. You guys know that we're not jobsworths since we post evenings & weekends when we aren't on the clock. So, on a personal note, it's upsetting when somebody accuses us of not caring.

I've said many times before, we don't have the ability to answer every question and when we have an update we'll give it. PLEASE get into the habit of searching for recent posts from either of us before posting a question that may have been answered a few hours and a few pages ago. We don't get daily updates from any company so the answer we gave two days ago is probably the same answer as we'd give today and, as I said, Gibbo is pretty damn prompt with updates posted here when he has it: https://forums.overclockers.co.uk/t...deliveries-how-to-cancel-your-order.18899277/

With all that in mind please stop pressing us for the same information and please don't get offended if we ignore your tags. We aren't willing or able to post "sorry, we don't know" fifty times per day.
 
THJ said:
@Gibbo words not mine, that was the justification given for NOT upgrading the 3080 ventus to the SUPRIM yet yesterday the 3090 Ventus were all upgraded to the SUPRIM
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3090 we had no back orders on Trio or Suprim and had Suprim in stock and as we never sold at MSRPwe could afford to do this so it was the logical decision to make.

On 3080’s there is a far bigger Trio queue than Ventus.
 
Gibbo said:
The problem we have right is:

3090 Ventus was only around 20 back orders and we have 100+ on 3090 Suprim, we also never sold 3090 at MSRP so we were able to upgrade those Ventus to Suprim and still break even.

3070 Ventus 2X have been upgraded to Ventus 3X, no 3070’s have been upgraded to Suprim.

On the 3080 we have far more back orders on Gaming X compared to Ventus. Also as we sold 3080 Ventus at MSRP which we quickly learned was a fake MSRP which board partners could not truly hit means that Ventus cards now lose us money as such upgrading them to a Suprim is out the question as the we would lose a lot of money per card. The problem is right now even for those are happy to pay extra we literally have no resources available to allow customers being called to offer upgrades and then take payment as customer services are all tied up.

The 3080 Gaming X we sold at £770 so we have the ability to upgrade those to Suprim cards and still make a small profit, about £15 per card whereas to upgrade Ventus to Suprim we lose around £100 per card so it’s really not possible.

If I knew customers would not be so brand loyal or get totally upset then in the future I can look at changing MSI Ventus cards to other similar cards like Gigabyte Eagle, KFA2, Zotac Trinity and other brands where the back orders are nearly cleared but as we can’t call customers to just do these changes could cause just as much upset as some customers are extremely brand loyal.

MSI Ventus 3080 situation is absolutely terrible that they are shipping so few into retail, we currently have around 500 back orders.

However MSI GPU product manager changed this week to someone with many more years experience and someone I personally know and I have communicated to her if she can try to work some magic on this Ventus situation and she has promised to look into it.

The fact is with upgrades we shall make some people happy and some people even more upset as we simply cannot please everyone we’re just trying to do our best and be fair and logical about it.
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Perhaps you could have some way for those customers to opt-in to the upgrades? It's a very tricky situation.
 
CamG said:
I can only hope that EVENTUALLY the 3080 Ventus gets a reasonable upgrade at best since clearly this card no longer exists
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ScottiB said:
The Ventus aren't dead, we are still getting them in small numbers but as I said earlier in this enormous thread, the Ventus card is MSI's system integration model. A couple of generations ago it was SI exclusive and much of the stock that we've received has been designated for our SI business (even that isn't a lot). However, because MSI aren't a focus brand for my SI business I'm able to give some stock to Gibbo at times. I was given a whopping 20pcs last month of which I was able to give 7 to those in the retail queue.

Food For thought
There are major SI's, bigger than OcUK who DO focus on MSI, in fact MSI is the core of their business and MSI rely on that business for a lot of their volume every year. So, who do you think MSI are most likely to give their Ventus cards to?

This is not a criticism of MSI, we rely on similar relationships with other brands, it's just business.

In fact, if you take it back as far as manufacturing. Say MSI are given 1000 GPU and 200 are allocated by Nvidia for the SI sector, most, if not all of which will be turned into Ventus cards. That leaves 800 for retail. If they put them on Ventus PCB they would probably make less money than if they put them on Trio PCB, so, when it comes down to splitting the retail allocation, which way do you think they might lean? This is purely hypothetical. We're not privy to this information but it's worth thinking about as it would explain a lot.
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Gibbo said:
The problem we have right is:

3090 Ventus was only around 20 back orders and we have 100+ on 3090 Suprim, we also never sold 3090 at MSRP so we were able to upgrade those Ventus to Suprim and still break even.

3070 Ventus 2X have been upgraded to Ventus 3X, no 3070’s have been upgraded to Suprim.

On the 3080 we have far more back orders on Gaming X compared to Ventus. Also as we sold 3080 Ventus at MSRP which we quickly learned was a fake MSRP which board partners could not truly hit means that Ventus cards now lose us money as such upgrading them to a Suprim is out the question as the we would lose a lot of money per card. The problem is right now even for those are happy to pay extra we literally have no resources available to allow customers being called to offer upgrades and then take payment as customer services are all tied up.

The 3080 Gaming X we sold at £770 so we have the ability to upgrade those to Suprim cards and still make a small profit, about £15 per card whereas to upgrade Ventus to Suprim we lose around £100 per card so it’s really not possible.

If I knew customers would not be so brand loyal or get totally upset then in the future I can look at changing MSI Ventus cards to other similar cards like Gigabyte Eagle, KFA2, Zotac Trinity and other brands where the back orders are nearly cleared but as we can’t call customers to just do these changes could cause just as much upset as some customers are extremely brand loyal.

MSI Ventus 3080 situation is absolutely terrible that they are shipping so few into retail, we currently have around 500 back orders.

However MSI GPU product manager changed this week to someone with many more years experience and someone I personally know and I have communicated to her if she can try to work some magic on this Ventus situation and she has promised to look into it.

The fact is with upgrades we shall make some people happy and some people even more upset as we simply cannot please everyone we’re just trying to do our best and be fair and logical about it.
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Thanks for going into so much detail on this. Personally, I couldn't care less about which brand of board the 3080 chip is on. If you could upgrade the Ventus to a similar card on another brand then I would be 100% on board with it. The thought of my order being canceled due to rising prices & queueing months for nothing is something I am far more concerned about. Upgrading to another brand is definitely an idea worth considering before opening pre-orders again imo.
 
Goosy said:
Perhaps you could have some way for those customers to opt-in to the upgrades? It's a very tricky situation.
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Not right now but as the Trio queue was far bigger and I could upgrade those customers without having to charge extra it was the logical thing to do.

MSI need to work on Ventus or get us a load of Trios so we can clear back orders on Trio and then upgrade Ventus to Trio but there is no chance of upgrading 3080 Ventus to a Suprim, to put it bluntly we can’t afford to do that with how the prices have increased since launch, as we make no money on a Ventus card now at original MSRP and would make a slight loss on a Gaming X and an even bigger loss on a Suprim.

Until we’re in a situation where staff can breathe the solution right now is wait or cancel the order.
 
ivan-ent said:
@Gibbo was supposed to receive a call back today after being on hold again for an hour ,no call back nice
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Well I’m not been rude here but there is not a lot I can do, nearly all staff are working from home including myself.

If you contacting customer service then please let it be for a solid reason, if it’s for a queue update or to cancel or try changing an order please don’t do that as they have less info on shipments typically then the information posted here.

Only contact customer service if it’s urgent like a mistake on an order, otherwise please try to be patient and just wait or if it’s to cancel and get a refund use the online form as we aim to complete all refunds within 48hrs.
 
Gibbo said:
If I knew customers would not be so brand loyal or get totally upset then in the future I can look at changing MSI Ventus cards to other similar cards like Gigabyte Eagle, KFA2, Zotac Trinity and other brands where the back orders are nearly cleared but as we can’t call customers to just do these changes could cause just as much upset as some customers are extremely brand loyal.
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I'd be quite happy if this offer was on the table. I expect most people do not have a brand loyalty and if there was a way to open a webnote or post a request in the CS part of the forum to do the above then many would.

How about, once you have a small backlog of stock of 3080's from other brands, you have the queue positions already recorded for the weekly email, just email the first X number of people in the Ventus queue (Where X is the number available stock of another brand) and say if they are interested in switching to an in-stock 3080 from another brand (no need to mention specifics) then they can request to switch.
 
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