*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[Goosy]

100% agree with this, if you're not in a rush and patient sittin in a queue is not an issue at all.

I mean i've been patient for years before even deciding to upgrade, even then it was because my GPU died, so I don't mind waiting.

 

[ScottiB]

The lack of anything from. Msi is getting beyond a joke now. How are all these companies not communicating with anyone. Its so frustrating being completely in the dark. But, i guess you all feel that way as well. Lol

The core problem with MSI is that they only provide shipping dates. Those mean absolutely nothing in the current climate. Once shipped, the couriers still need to find a flight or a truck to the UK, the import agents need to get them through customs and on a truck to the distributor and the distributors needs to book them in, cross check with the allocation information and then contact us for the purchase order. As it stands I honestly couldn't tell you if that will take 7 days or 7 weeks.

We've had to stop giving you guys the early information simply because people get even more impatient when there's a light at the end of the tunnel, it just triggers lots of daily "well, where are they?" questions.

There were 18 lines of MSI VGA supposedly shipping out from MSI on the 14th and about 10 more on the 18th, I've only seen four or five of those lines come through so far. I honestly can't tell you where the rest are at this time.

 

[percept]

Fine, I'll do it you lazy g*t








on a side note, thank you @Teal for being the well informed, level headed reposter of answers. It saves a lot of headaches.

I'm not Irish. The only part that could possibly apply to me is 'overseas', but that's a stretch. I'll say again, we didn't get the email so I didn't know if it applied to us - honestly not sure what the big issue is with this. To be honest I'm still not clear, but it obviously bothers you a lot so I'll drop it and just assume I'm in the same boat as ROI for now.

 

[ScottiB]

I'm not Irish. The only part that could possibly apply to me is 'overseas', but that's a stretch. I'll say again, we didn't get the email so I didn't know if it applied to us - honestly not sure what the big issue is with this. To be honest I'm still not clear, but it obviously bothers you a lot so I'll drop it and just assume I'm in the same boat as ROI for now.

unless you are on the mainland UK you are in the same boat.

There has been a couple of people in this thread explain this in more detail than I could. I was told that there was supposed to be a three month grace period for NI shipments from both EU and mainland UK but that doesn't appear to have materialised. Instead, until everybody is up to speed on the processes and paperwork, couriers from the mainland are treating NI with the same terms as ROI, yet the EU are treating NI with the same terms as mainland UK.

 

[percept]

unless you are on the mainland UK you are in the same boat.

There has been a couple of people in this thread explain this in more detail than I could. I was told that there was supposed to be a three month grace period for NI shipments from both EU and mainland UK but that doesn't appear to have materialised. Instead, until everybody is up to speed on the processes and paperwork, couriers from the mainland are treating NI with the same terms as ROI, yet the EU are treating NI with the same terms as mainland UK.

Thanks Scotti, much appreciated.

 

[Teal]

Fine, I'll do it you lazy g*t

on a side note, thank you @Teal for being the well informed, level headed reposter of answers. It saves a lot of headaches.

I'll try to do better

 

[Will yeomans]

I’ve been away from a while when I get my delivery will I have to pay more as the Gpu prices have gone up ? Many Thanks if someone can clear that up for me

 

[Teal]

I’ve been away from a while when I get my delivery will I have to pay more as the Gpu prices have gone up ? Many Thanks if someone can clear that up for me

No, OCUK have said they will honour the order prices, if they ship a card to you it will be at the price you've already paid.

Still some wrinkles to work out if you are not in mainland UK location though.

 

[OMGAvrilLavigne666]

@Teal, seeing as you are in charge now, when will i get my card?

 

[martind]

I remember a post from ScottiB a few days ago that he was frustrated that board partners weren’t allocating cards to retailers based on the number of back orders. We need to harass board partners on social media to allocate OCUK more stock!

hi yes I have already done a fair bit of harassing Asus and nvidia but all falls on deaf ears!! they are too big and have the monopoly in the market, so they don't give a toss to be honest, I for one will not be buying Asus or nvidia parts again, the only place it hurts them is in their takings, but that needs a mass effort to make them realise the error of their ways, horrible companies.

 

[interpol24]

I hope you don't mind me speaking opening & frankly, I used to RUN the customer service department at OcUK, I was the person who calmed people down when all others had failed.

However, we've been working flat out since before the first lock down started, we've been dealing with supply shortages & price increases for longer. Our "peak" period started November 2019 and hasn't eased since!
Despite already having demand for their products higher than they'd predicted Nvidia and AMD insisted on pushing ahead with a wave of major launches.

These launches felt rushed, they were short notice, poorly planned, poorly executed and poorly supplied. Despite begging for respite they kept coming, Nvidia launching more cards, AMD basically copying the Nvidia playbook with massively oversubscribed, under supplied CPU & Graphics launches. 'Bait & switch' MSRPs to gain the best possible review results for launch and a flat out refusal to adjust the "official" MSRP when all of their partners have to sell higher mean that the reseller gets blamed. Our Trustpilot rating, which took years of hard work to rebuild after the new owners took over, dropped from 4.8 to mid-3s in weeks based on people blaming us for things that we were unable to control.

Our customer service department has been working flat out, often beyond capacity, for over a year. We receive about 800 calls per day and a similar number of webnotes and the answer for most of those is one or another variation on "sorry we don't know". The warehouse has been working in a similar situation for a similar amount of time and so there's rarely any reassuring light at the end of the tunnel.

Living with this on top of the pandemic was bad enough but now Brexit has hit and thrown yet another spanner in the works and a fresh wave of upset customers asking why their order isn't shipping. It's not just graphics cards though, ANYTHING crossing our borders is being delayed, ETAs aren't worth the binary in which they are written. We're trying to manage booking in slots for deliveries that are needed desperately but just don't arrive when they are supposed to, so some days our goods in department wait for stuff that doesn't arrive and then the next day three days worth could turn up at once.

The PMs like myself and Gibbo are the ones who are in the middle of all of this. We are the ones setting up the products, trying to handle the launches, trying to find supply, gathering information for DPD so that we can restart exports, chasing up delayed shipments, answering enquiries from customer service and the warehouse and I'm trying to keep on top of the system offerings & pricing amongst all of the stock shortages and price rises...and now I've got a whole load of new Intel motherboards to get live!!! JOY! On top of all of that I'm the purchasing team point of contact for two new major internal software development projects and a new website, with all of the regular Teams meetings needed for those. It's fair to say that the stress levels within the company are high and yes, personally I've struggled both mentally and physically, especially when I'm being asked the same question repeatedly and I can't give answers.

If you have a problem with my tone then I'll happily remove the forums from my daily activities list, I'm only here because of the complaints about lack of responses. Graphics cards are one part of OcUK's business that aren't my responsibility after all. All I ask is that this thread doesn't descend into the vile anti-Gibbo hate session that it was when I first started posting. Nobody deserves that, especially him.

I would urge you to recall your customer service experience, as accusing customers of lying, spamming or just failing to root through threads with tens of thousands of responses to find the information they're looking for when some clear, concise information from OC would answer most questions and settle most concerns is not good customer service by any reasonable measure. You have explained the circumstances outside of OC's control that have put you under pressure and I do empathise with your situation, but there are also clear poor choices made by OC and positive steps that they have failed to take that no responsibility has been taken for. There is something severely wrong when a company is still accepting new business when staff are already overwhelmed. Without any perspective on OC's financial situation, I agree with @tramstop that it seems like there is a major staffing problem, not to mention the questionable practice of taking payment for tens of thousands of orders with such little supply. I couldn't agree more that hate towards you or Gibbo is not at all deserved, but neither do customers with valid concerns deserve to be talked down to. These are difficult times for everyone afterall. I don't want you to stop providing updates and answers, but if you feel like your activity here is negatively affecting your mental health then you should consider your options. Most people are not attacking you in particular. They are just looking for more clarity from your employer and frustrated they are not receiving it.

 

[Will yeomans]

No, OCUK have said they will honour the order prices, if they ship a card to you it will be at the price you've already paid.

Still some wrinkles to work out if you are not in mainland UK location though.

Thanks for the reply I’m from the uk

 

[Goosy]

@Teal, seeing as you are in charge now, when will i get my card?

Since he is in charge, when will I become a millionaire?

 

[cliffy]

I hope OCUK are looking into a proper online queue system for future releases. I know of online resellers of eltrical appliances placed people in a queue when stock of PS5 and Xbox landed and once stock was all gone no orders were placed. The tech is out there lest hope OCUK implement it. I also think there should be a daily update published on the homepage like other etailers have done. This provides total transparency to every one and would answer a lot of questions been asked in this thread.

 

[Teal]

I hope OCUK are looking into a proper online queue system for future releases. I know of online resellers of eltrical appliances placed people in a queue when stock of PS5 and Xbox landed and once stock was all gone no orders were placed. The tech is out there lest hope OCUK implement it. I also think there should be a daily update published on the homepage like other etailers have done. This provides total transparency to every one and would answer a lot of questions been asked in this thread.

There is some hope on that at least, both Gibbo & ScottiB have mentioned that changes are in the works, most recently early this morning...

On top of all of that I'm the purchasing team point of contact for two new major internal software development projects and a new website...

 

[Teal]

@Teal, seeing as you are in charge now, when will i get my card?

Since he is in charge, when will I become a millionaire?

The 2nd of those might be easier to predict

... and this is the way rumours get started so I'm certainly not accepting responsibility for anything around here ... just happy to pull up quotes from the real staff when it may be helpful, using the excellent search feature the forum provides...

 

[ea ooo]

Did those 14 gigabyte 3080 masters come in?

 

[ScottiB]

is not good customer service by any reasonable measure

Then this may as well be my last post in this thread because the concerns that you speak of have been answered many times, yet people ignore

the excellent search feature the forum provides...

which they've been asked to make use of countless times. People continue to post up claims which are totally false and have already been explained in the previous few pages and then get upset when I call them out on it and correct their mistake.

I can't flick a switch to change who I am, I try to be helpful and despite being busy I try to check back here regularly. Answering lots of questions quickly makes it hard to mask my frustration and stress. Therefore, if you don't like my tone then it's best if I don't answer.

We've already apologised and explained in detail how this mess happened, we've already taken countless steps to ease the situation, yet we still get attacked, both personally and as a company. Please, understand that Gibbo and I have worked here for the majority of our lives, it IS our lives at times, we care a lot more about the company, our reputation and our customers than the average guy that you talk to when you contact a company.

In short;
- we're sorry, we've already admitted in detail that problems occurred and apologised so many times.
- we care and get annoyed when people accuse us of not caring because we don't have any information available to answer their question.
- I get annoyed when different people ask the same question on almost every page and get especially annoyed when they then accuse us of ignoring them even though we've answered already
- I get annoyed when people over-simplify really complex situations and then say "oh well, you should have done this", "why haven't you tried this", "ah, you see, THIS is your problem.
- It's incredibly annoying to spend precious time writing long, detailed responses to a number of questions and then within a page or two people are asking those same questions all over again.
- I'm human, I'm stressed, I'm snappy, I know that and sometimes I'm better at covering it than others. I never set out to insult people but text based communication is prone to tonal misunderstanding.
- I want to help but if people are getting upset by what I'm saying or how I'm saying it then it's best for everyone if I leave you to it.

PLEASE USE THE SEARCH FUNCTION BEFORE ASKING QUESTIONS

 

[OverhandZeus]

Then this may as well be my last post in this thread because the concerns that you speak of have been answered many times, yet people ignore
which they've been asked to make use of countless times. People continue to post up claims which are totally false and have already been explained in the previous few pages and then get upset when I call them out on it and correct their mistake.

I can't flick a switch to change who I am, I try to be helpful and despite being busy I try to check back here regularly. Answering lots of questions quickly makes it hard to mask my frustration and stress. Therefore, if you don't like my tone then it's best if I don't answer.

We've already apologised and explained in detail how this mess happened, we've already taken countless steps to ease the situation, yet we still get attacked, both personally and as a company. Please, understand that Gibbo and I have worked here for the majority of our lives, it IS our lives at times, we care a lot more about the company, our reputation and our customers than the average guy that you talk to when you contact a company.

In short;
- we're sorry, we've already admitted in detail that problems occurred and apologised so many times.
- we care and get annoyed when people accuse us of not caring because we don't have any information available to answer their question.
- I get annoyed when different people ask the same question on almost every page and get especially annoyed when they then accuse us of ignoring them even though we've answered already
- I get annoyed when people over-simplify really complex situations and then say "oh well, you should have done this", "why haven't you tried this", "ah, you see, THIS is your problem.
- It's incredibly annoying to spend precious time writing long, detailed responses to a number of questions and then within a page or two people are asking those same questions all over again.
- I'm human, I'm stressed, I'm snappy, I know that and sometimes I'm better at covering it than others. I never set out to insult people but text based communication is prone to tonal misunderstanding.
- I want to help but if people are getting upset by what I'm saying or how I'm saying it then it's best for everyone if I leave you to it.

PLEASE USE THE SEARCH FUNCTION BEFORE ASKING QUESTIONS

ignore fools.

 

[percept]

The 2nd of those might be easier to predict

... and this is the way rumours get started so I'm certainly not accepting responsibility for anything around here ... just happy to pull up quotes from the real staff when it may be helpful, using the excellent search feature the forum provides...

Which is why I mentioned you ofc - not to take the pee, just because if NI specific info was in this thread you would have found it. Of course it was a friendly trap to see if I was just pointed to ROI information. I think I've read every post, and can use the search function, and usually follow all the info carefully - so I was reasonably confident that the only NI relevant info about GPU's, was in the rules for 3070 3d printer purchases, and not relating to backorders - to your credit you avoided that trap. Your powers of search and UK geography/history are indeed strong.

Anyway, just being a bit mischievous, no malice intended

It looks like I can make a purchase of a Ducky Feather mouse right now - which I've been eyeing up. The site will allow me to buy so I assume will also ship. I might just buy it anyway, it's a want not a need so I could wait if it went on hold. Though that might be different because it's under £135?? - so confusing right now.