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HELP - Gigabyte 5700 XT

eLaD

eLaD

eLaD

Associate
Joined
2 Mar 2014
Posts
28
Hello all,

I currently own and use a Gigabyte 5700 xt but have recently been having trouble with it. So thought I'd come here for advice.

When playing certain games the game will crash with no errors or anything and just throw me back to the desktop. When I look in the event viewer I get 2 errors.

The first error is referring to some amd file saying it crashes and recovers.

The second refers to the games exe file and saying it was unable to access the graphics hardware.

I have tried multiple fixes such as sfc scan, TdrDelay in regedit. Reinstalled Windows, upgraded driver, downgraded driver and bios update.

I have also tested the card using furmark, occt for vram and power test and superprecision at 1080p extreme and 8k optimized. All come back fine.

I have the chance to rma the card back to seller but they said it can take upto 30 days for them to get it back if it has to be sent to the manufacturer. But I can't go that long without it as I need it for work purposes and don't have a spare to use in mean time.

Just looking for advice as I don't think it is a card issue I think it could be drivers but I'm not sure.
 
The graphics driver is crashing.

What GPU driver are you using?
OS Build?
Is the GPU overclocked? Factory OC?
Try increasing the power limit to maximum or reducing 100Mhz off the core clock to see if it helps.
 
Last edited:
What does the monitor say about temps? maybe it over heated and reboot? From description it does sound like a graphics card issue, if you eliminated drivers.

Carry out a burn test and see what happens.
 
LtMatt said:
The graphics driver is crashing.

What GPU driver are you using?
OS Build?
Is the GPU overclocked? Factory OC?
Try increasing the power limit to maximum or reducing 100Mhz off the core clock to see if it helps.
Click to expand...

That was my initial thoughts as I know from reading up that they are plagued with driver problems. Upon trying the latest driver 21.2.2 and a older driver from last year the problem persists.

OS Build - 19042 windows 10
Factory overclock I think (gigabyte 5700 xt gaming OC)
I have tried to boot the power using amd radeon watt an settings and that's not done anything, will give the core clock suggestion a try later). Just frustrating that you have to even drop the core clock to get them stable.
 
Spiritwolf said:
What does the monitor say about temps? maybe it over heated and reboot? From description it does sound like a graphics card issue, if you eliminated drivers.

Carry out a burn test and see what happens.
Click to expand...

Temps are all fine as I ran superprecision tests at both 1080p extreme and 8k and they didn't go past 65oC
 
Furthermore I have tried a suggestion that AMD has given to clean boot with startup programs disables and all other services apart from windows ones and then enable them one by one to see if the problem persists and it did so I'm just confused as to what it can be really
 
eLaD said:
Furthermore I have tried a suggestion that AMD has given to clean boot with startup programs disables and all other services apart from windows ones and then enable them one by one to see if the problem persists and it did so I'm just confused as to what it can be really
Click to expand...
It could just be a faulty GPU. Is it feasible to try it in a different system?
 
LtMatt said:
It could just be a faulty GPU. Is it feasible to try it in a different system?
Click to expand...

Sadly I don't have nor know anyone who's capable of trying it, I will probably just end up sending it back to be tested their end just a shame that even tho it's covered by their 1 year warranty still they don't replace it and opt for repair options first either with them or gigabyte themselves, but I'm thi king I can use the consumer act card against it as 30 days is not a reasonable time frame in my eyes for the problem to be sorted :rolleyes:
 
Bit random as I was having similar issues with mine, but I kill the desktop overlay process before going into games - seems to have made crashes less frequent might be worth a try?
 
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