*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[JediFragger]

You've got more patience than I have @ScottiB , I'd have just cancelled all the orders and just sent out a copy/paste grovelling apology to save all this hassle! You'd get one or two moaning their bags off but worth it in the long run

 

[graphicsPAD]

Right, forget it. you asked for an update, I told you where we were right now.
Don't moan at me if I ignore your questions from now on.

FYI, our systems are all bespoke, in house written at the moment, we can't rely on SAGE, SAP, Oracle etc to fix issues for us.

We have a simple solution, which would be to cancel every affected order, we could have done that weeks ago, but I'm sure you'd rather us work on the more complex solution.

if not, feel free to request cancellation: https://forms.gle/KewUKDD7fQMu1div5

Legally, there literally only two options, wait for our IT team to fix it or cancel the order.

and yes, the grumpy old man has gotten his rocking chair out again

I think you need to get the shotgun out too

If its any consolation, it is also irritating to read comments of people saying "you are the only company left in the UK struggling with this", yet they have no facts on the matter or understanding of the development needed, and also how long DPD are taking to get back to you with probably more changes. I'm sure if it was as easy as flicking a switch it would have been done. I think I would have snapped and cancelled their orders by now

I can understand frustration, the last 5 months has been very frustrating for all. However, it's best to treat someone the same way you'd like to be treated if you were in their shoes. You might actually get more answers.

 

[MeTurk]

I don't know why they don't just arrange another courier if DPD are being awkward, I'm sure there are plenty of goods moving between England and Ireland everyday, a week or two delay at the start of January is understandable but over 2 months is just unacceptable especially as you've already been waiting since September for these cards.

There is stuff moving between Ireland and Britain, just very slowly. Even the rest of Europe is hard to get stuff from. Amazon orders from the UK for me have gone from 3 days to at least 2 weeks. I'm waiting on parts from Italy that are at 1 month now. 2 months isn't that uncommon.

Finally see some Gigabyte OCs coming in I think I've dipped into the sub 100s!

 

[MJR90]

Right, forget it. you asked for an update, I told you where we were right now.
Don't moan at me if I ignore your questions from now on.

FYI, our systems are all bespoke, in house written at the moment, we can't rely on SAGE, SAP, Oracle etc to fix issues for us.

We have a simple solution, which would be to cancel every affected order, we could have done that weeks ago, but I'm sure you'd rather us work on the more complex solution.

if not, feel free to request cancellation: https://forms.gle/KewUKDD7fQMu1div5

Legally, there literally only two options, wait for our IT team to fix it or cancel the order.

and yes, the grumpy old man has gotten his rocking chair out again

Wow. Customer care and support everyone.

What a joke.

 

[GushingAxeWound]

Wow. Customer care and support everyone.

What a joke.

To be honest, that was more polite than I expected his response to be...

You try answering the exact same question for months to only be told that you must be lying...
The only people who know whether or not what they are saying is the truth is themselves.
No-one else can prove or disprove their explanations despite their best efforts to do so.

So yeah, we can only believe what they say and accept that they are doing what they can to resolve the situation.

In my opinion, @ScottiB has been super helpful and seemingly honest with the current situation, yet is still getting berated for a situation they are trying to resolve.
No wonder he has given a seemingly blunt reply!

Anyone that believes they want to be in this situation needs their head screwing back on.

 

[David Hughes]

Wow. Customer care and support everyone.

What a joke.

I know right getting **** like this from a company that took way too many pre orders yet still feels like they don't owe us any substantial update other than the IT department are working on it ******** that's been on repeat for god know how long

 

[interpol24]

What a shocker that when over 60% of customers are still waiting for their order over five months after paying in full for it that some of them are upset. The surprises keep coming when some are quite annoyed that they have received no update since the start of January and receive only excuses and finger pointing at third parties after having to go seeking out answers.

It takes some audacity to point at the fact that the orders have not been cancelled as if any praise is due for not providing an even worse service.

If dealing with dissatisfied customers is such an inconvenience they should stop participating in the forums and cancel the orders. It will solve their problem because they definitely will not have to deal with so many customers for the next release.

 

[ScottiB]

To be honest, that was more polite than I expected his response to be...

You try answering the exact same question for months to only be told that you must be lying...
The only people who know whether or not what they are saying is the truth is themselves.
No-one else can prove or disprove their explanations despite their best efforts to do so.

So yeah, we can only believe what they say and accept that they are doing what they can to resolve the situation.

In my opinion, @ScottiB has been super helpful and seemingly honest with the current situation, yet is still getting berated for a situation they are trying to resolve.
No wonder he has given a seemingly blunt reply!

Anyone that believes they want to be in this situation needs their head screwing back on.

Thank you

Wow. Customer care and support everyone.

What a joke.

I know right getting **** like this from a company that took way too many pre orders yet still feels like they don't owe us any substantial update other than the IT department are working on it ******** that's been on repeat for god know how long

I'll be blunt, as usual, I don't have to be here, it's not part of my job description, yet I'm trying to help those who have genuine questions.

This forum doesn't exist for us to answer your questions of the staff and then demand an answer, it's exists as a service to allow forum members to ask questions of other forum members.

You don't have to be here either. If you have a problem with the way I phrase my responses, you are free to leave. Others have made it clear that they'd rather have me here, answering questions than not. Don't mention me in questions and don't bad mouth the company and you won't have to deal with me. If you hadn't moaned about the lack of response then you wouldn't have received a response. There are plenty of ways for you to ask the same question of customer service staff.

I don't know what explanation you think I owe you. I've gone into detail numerous times about the causes of the problem and I can't exactly give you information that I don't have.

I may not have endless patience but I have enough not to ban you. I'll leave the choice whether you wish to try to co-exist with me or not up to you.

What a shocker that when over 60% of customers are still waiting for their order over five months after paying in full for it that some of them are upset. The surprises keep coming when some are quite annoyed that they have received no update since the start of January and receive only excuses and finger pointing at third parties after having to go seeking out answers.

It takes some audacity to point at the fact that the orders have not been cancelled as if any praise is due for not providing an even worse service.

If dealing with dissatisfied customers is such an inconvenience they should stop participating in the forums and cancel the orders. It will solve their problem because they definitely will not have to deal with so many customers for the next release.

I genuinely have no issue with people being upset, I'm equally as upset with the situation, but there are so many things that are out of my control.

What I have a problem with is people demanding answers of me (tagging me) and then moaning when I'm not able to give them the answer that they want.

If I've got information, I'll give it. Most people accept that. Some people don't. I've lost count of how many times I've asked people not to get upset if we are unable to answer their question. @David Hughes has done that a number of times now.

 

[Bill Turnip]

People are frustrated, and that is their prerogative. the situation is no good for ANYBODY. However, if you ask a question for an update, get one, and complain further, I don't see what could possibly have been said. The only acceptable answer would have been "Oh sorry, actually we've been re-keying every item we stock and sell due to a number of forces outside our control for a bit of a giggle, we'' get them all out in a bit." Guess what? that's not reasonable, you can only ask for the facts, which you are getting. Hell, if they closed the forum for a month or two it might give them some spare time, and more importantly a little more mental energy and space to get done what needs to be done.

Wow. Customer care and support everyone.

What a joke.

I know right getting **** like this from a company that took way too many pre orders yet still feels like they don't owe us any substantial update other than the IT department are working on it ******** that's been on repeat for god know how long

"The customer is always right". That's a business phrase going back decades, that everyone is aware of. Unfortunately, it's also tosh.

In a number of cases lately, the customer (not just you two, but they were the most recently available quotes) has proven themself to be an arse.

 

[David Hughes]

People are frustrated, and that is their prerogative. the situation is no good for ANYBODY. However, if you ask a question for an update, get one, and complain further, I don't see what could possibly have been said. The only acceptable answer would have been "Oh sorry, actually we've been re-keying every item we stock and sell due to a number of forces outside our control for a bit of a giggle, we'' get them all out in a bit." Guess what? that's not reasonable, you can only ask for the facts, which you are getting. Hell, if they closed the forum for a month or two it might give them some spare time, and more importantly a little more mental energy and space to get done what needs to be done.





"The customer is always right". That's a business phrase going back decades, that everyone is aware of. Unfortunately, it's also tosh.

In a number of cases lately, the customer (not just you two, but they were the most recently available quotes) has proven themself to be an arse.

They charged us on a pre order by choice knowing full well there wouldn't be stock I have every right to be ****** and asking over and over 6 months after the fact and threatening me with a ban won't go well with your lack of email communication or anything.

 

[ScottiB]

They charged us on a pre order by choice knowing full well there wouldn't be stock I have every right to be ****** and asking over and over 6 months after the fact and threatening me with a ban won't go well with your lack of email communication or anything.

That's the definition of a pre-order and as I've said before, we were led to believe that all pre-orders would be fulfilled by around xmas early on. We communicated with all customers explaining the situation giving them the option to back out rather than waiting.

I'm probably more frustrated than you about the whole situation because this company has been my life for almost two decades. I lose my mind with suppliers on an almost daily basis...It's a good job that my Skype feed doesn't have a bad language filter. Believe it or not, I'm on your side. I'm moaning about the shipping issues every few days and the MD is probably sick of listening.

What I'd like you to understand is, as mentioned before, our software is all bespoke, written internally and the guy who wrote it retired recently. I don't know if you've ever tried editing somebody else's code but it's not easy. There's one guy who has a grasp of how the systems work (yes, we are a small company) and I can't really bug him constantly for an update.

We can't just outsource the fix because none of the software was written using any industry standard "engine". Any new coder would take months to get up to speed.

Most companies use a modified off the shelf solution and all of this would have been done for them...we'll be on a SAGE based system soon (I'm training/scoping sessions again today).

I'm not threatening you with a ban, I've said that already. it's up to you if you wish to remain on this forum. As long as you don't cross one of our moderators then you are OK because you won't obtain any sanctions from me.

 

[Stevo the great Longshaft]

Did oc take to many orders YES
Do you think the regret that YES.
Done more harm for them than good.
But that's not just the problem here.
Don't forget all these reasons why we are still waiting.
Scalpers
Miners
Shortage of components
Paper release
Oh here's a good one Covid massive part of it
BREXIT
Chinese New year
Oh and You /me we have had the time to cancel our order at any point yet we still wait.
If you are not happy the get ya money back.
It really is that simple.
Shouting ya mouth off at somebody who gives up there own time to answer the same question over and over day by day.
Is that really gonna get you anywhere? I think not.
Tbh at the moment you're/my investment in a gpu with OCUK is for the better, prices are shooting up. All the other competitors are gonna be charging the new higher prices.
Don't forget this is worldwide issue not just OCUK.

 

[interpol24]

The only acceptable answer would have been "Oh sorry, actually we've been re-keying every item we stock and sell due to a number of forces outside our control for a bit of a giggle, we'' get them all out in a bit." Guess what? that's not reasonable

What's not reasonable about that? Apart from the sarcastic "for a bit of a giggle" bit that seems like a perfectly reasonable, disarming and accurate response.

"The customer is always right". That's a business phrase going back decades, that everyone is aware of. Unfortunately, it's also tosh.

In a number of cases lately, the customer (not just you two, but they were the most recently available quotes) has proven themself to be an arse.

The concept of "the customer is always right" does not need to be taken literally, like you see with many big American chains. The main point to take from that concept is that if a significant portion of your customers are dissatisfied it doesn't even matter any more who is right or wrong, if you treat them like they are wrong it is going to harm your business. It makes for a catchy slogan that fools people into thinking they are being cared for, but whole point is to protect and improve the business.

 

[Bill Turnip]

They charged us on a pre order by choice knowing full well there wouldn't be stock I have every right to be ****** and asking over and over 6 months after the fact and threatening me with a ban won't go well with your lack of email communication or anything.

You have every right to be annoyed. Just as others have every right to be annoyed. So everyone is annoyed - That gets us nowhere. Coming across as unreasonable when given an answer that doesn't immediately mollify you doesn't help your cause.

You are annoyed. OK. Can this annoyance be resolved? Not right now. Therefore, you must remain annoyed. Stamping your feet gets you nowhere!

 

[Bill Turnip]

What's not reasonable about that? Apart from the sarcastic "for a bit of a giggle" bit that seems like a perfectly reasonable, disarming and accurate response.



The concept of "the customer is always right" does not need to be taken literally, like you see with many big American chains. The main point to take from that concept is that if a significant portion of your customers are dissatisfied it doesn't even matter any more who is right or wrong, if you treat them like they are wrong it is going to harm your business. It makes for a catchy slogan that fools people into thinking they are being cared for, but whole point is to protect and improve the business.

That's all true. The first part is essentially what has been said (I'm being quite flippant, admittedly) and I agree is reasonable. The problem I'm having is the unreasonable bleating to a reasonable response, when it is the only possible response in a a situation no-one wants.

Secondly, treating customers like they're wrong is not great for business, but they sometimes ARE wrong. OCUK are not saying the customer is wrong, they're explaining the facts, but the response some customers give is basically "But NOOOOWW", when it is impossible and has been explained to be so. I have no affiliation with OCUK, and they have made errors, but you can only look forward and learn which is what they are doing.

 

[David Prince]

First attempt at posting a graphical representation of my queue updates. 917 seems a mighty fine distance away from 0 but this is just part of the struggle in our world right now and it won't be permanent. Obviously big slowdown in the past few weeks which makes sense, truly hope I get my card before it reaches my order anniversary

I'd like to thank ScottiB and Gibbo for their continual efforts on the forums updating us with the latest information, I read it practically every day checking the latest. Waiting is just part of the game now, and I don't have the drive or patience to sit around hunting for cards in the wild. I hope this picks up in the second half of 2021 to take the stress off everyone!

 

[RickardGrimes]

That's all true. The first part is essentially what has been said (I'm being quite flippant, admittedly) and I agree is reasonable. The problem I'm having is the unreasonable bleating to a reasonable response, when it is the only possible response in a a situation no-one wants.

Secondly, treating customers like they're wrong is not great for business, but they sometimes ARE wrong. OCUK are not saying the customer is wrong, they're explaining the facts, but the response some customers give is basically "But NOOOOWW", when it is impossible and has been explained to be so. I have no affiliation with OCUK, and they have made errors, but you can only look forward and learn which is what they are doing.

I think OCUK should stop responding to requests for information on the forums completely and leave the Customer Service to their Customer Service team. The attitudes being demonstrated on here by all parties at times are no good to anyone. I understand they can't avoid all contact with their public on the forums but it would probably be for the best that any new information on a subject be it relating to the 3080/3090, shipping/delivery concerns or anything else should be updated on the relative sticky thread. I like to be kept updated as much as the next person but asking somebody to respond to the same questions over and over again on an internet forum is unrealistic.

 

[David Hughes]

I think OCUK should stop responding to requests for information on the forums completely and leave the Customer Service to their Customer Service team. The attitudes being demonstrated on here by all parties at times are no good to anyone. I understand they can't avoid all contact with their public on the forums but it would probably be for the best that any new information on a subject be it relating to the 3080/3090, shipping/delivery concerns or anything else should be updated on the relative sticky thread. I like to be kept updated as much as the next person but asking somebody to respond to the same questions over and over again on an internet forum is unrealistic.

Oh yeah great idea except customer service is even worse at responding

 

[ScottiB]

I think OCUK should stop responding to requests for information on the forums completely

We tried that early on and this thread deteriorated into a blitz of vile comments and insults aimed at Gibbo. People claimed that no response meant not caring and responded with personal attacks.

 

[RickardGrimes]

Oh yeah great idea except customer service is even worse at responding

I understand that dude. Do you know why this is the case?