Soldato
- Joined
- 19 May 2005
- Posts
- 6,891
Charging me too, change the quantity to 11 and it's free ha
Free Shipping for Loyal Forum Members
- Thread starter Spie
- Start date
Soldato
Ok seems to have found myself with the same issue.
As soon as I add coolant the free delivery option is no longer available!
As soon as I add coolant the free delivery option is no longer available!
Soldato
Even with a bottle of coolant added?
Caporegime
That fluid costs £2.50. I wouldn’t expect free delivery at that price.
Soldato
No not just fluid. I have items over £35 in the basket.
Sorry no. I just checked again and edited my reply. If I buy the coolant on its own it charges me. I assume it needs to be above a certain value. If I add something expensive as well then it reverts to free postage. It seems fair to charge for postage on such a cheap item otherwise OcUK would make a loss on it.
Caporegime
Same for me. Right thing to do though. You can’t expect OC to pay an £8 DPD charge for something costing £20 or so.
Soldato
Even if OCUK have done that for orders less than half of what I trying to order?
For context, I have previously ordered same coolant, same tubing only the basket value is less at £16. Which I got free DPD delivery showing in my recent orders section.
Associate
Would think there would be some sort of prior warning...?
I imagine tech companies like OCUK aren't doing horrendously badly at this time, more likely a hiccup than an intended thing.
EDIT Agree with other posts, for small low value items, a charge would be reasonable.
Don't think I've ever placed a 'piddly' order so no idea.
I imagine tech companies like OCUK aren't doing horrendously badly at this time, more likely a hiccup than an intended thing.
EDIT Agree with other posts, for small low value items, a charge would be reasonable.
Don't think I've ever placed a 'piddly' order so no idea.
Caporegime
Free delivery seems to be triggering at £50 and over.
I'm sure there's more to it than the cost of the order. I can order an 89p cable and get free delivery.
Soldato
Yes this is what I noticed as well. For example i can get a single item of less than £2-3 for free with royal mail delivery option, which is how it has been before for low value, small items.
Soldato
So...the threads got merged. Good so that all discussions can be in one place.
But what's the official word from OCUK?
As mentioned in another thread, go ahead and place the order and then crate a ticket asking for a refund for the delivery?
But what's the official word from OCUK?
As mentioned in another thread, go ahead and place the order and then crate a ticket asking for a refund for the delivery?
Indeed and if you are really lucky you get 6 bags of haribo as well!
Man of Honour
It's because an 89p cable goes Royal Mail 2nd class, the fluid has to go via a courier (DPD in this case) due to courier restrictions, hence the delivery charge if you're buying it on its own, though it's still free delivery if you buy it with other items that total over £40/50 can't remember the threshold without looking
Soldato
But that is not what the rule say in the T&Cs in the 1st page of this thread if I understand this correctly?It's because an 89p cable goes Royal Mail 2nd class, the fluid has to go via a courier (DPD in this case) due to courier restrictions, hence the delivery charge if you're buying it on its own, though it's still free delivery if you buy it with other items that total over £40/50 can't remember the threshold without looking
You are mentioning a order value limit - which is not stated in T&Cs.
TERMS & CONDITIONS
- Internet orders only
- Free shipping applies to destinations within mainland UK only and excludes Highlands and Islands
- OcUK reserves the right to choose the method of shipping, which for the purpose of Free Shipping will be DPD Next Day or Royal Mail Standard Delivery
- Members who openly spam to increase post count will have their post count reduced
- OcUK reserves the right to withdraw this offer at their discretion at any time
- Not applicable to certain special offers
Man of Honour
Firstly these aren't the legal T&C's these are a forum post just likely not fully updated or fleshed out for some reason.
Secondly, the threshold is for free DPD delivery, I can get free delivery on a 50p item via royal mail.
If I'm buying say a single £5 cable, it'll be royal mail, but if I buy 10 of the £5 cables the delivery will revert to DPD, likely to keep the delivery cost down for OCUK.
So yes you can get free delivery but for this type of item that has to go via courier, it's not free until you order a certain value.
You cant expect free DPD delivery on a £9 item, that'll throw every order into a negative return for OCUK.
I'll ask OCUK to look at the post