Neighbour can get FTTP and I can't

[no_1_dave]

My neighbour is technically on a different street even though his house is right next to mine. The Openreach engineer installing his FTTP confirmed my line goes through the same trunking as his, to the exact same manhole which has all the required connectors. The only difference between the houses is the street name and postcode, but the Openreach website shows they have no plans to upgrade my area.

Has anybody else come across this? Is there a way Openreach can look at it logically instead of simply using their postcode system? It's frustrating because there is nothing physically stopping my address receiving FTTP, but I won't be able to until the other end of my street who are connected through a different location get theirs rolled out and that could be years for all I know

 

[john_smith]

Your neighbours...how well do you get on with them and how close are the houses? I'd get a connection installed there and then move the line myself.

 

[no_1_dave]

Your neighbours...how well do you get on with them and how close are the houses? I'd get a connection installed there and then move the line myself.

We don't get on well enough for that lol

 

[john_smith]

Another option if you know your line goes back to the FTTC cab is order it anyway. Use a creative address. When the engineer turns up he wont care.

 

[ChrisD.]

Another option if you know your line goes back to the FTTC cab is order it anyway. Use a creative address. When the engineer turns up he wont care.

That won’t work.

 

[john_smith]

It will. Worked this very week for me

 

[VaderDSL]

It will. Worked this very week for me

not for Fttp

 

[john_smith]

Ahh yes. FTTP, sorry. It works for FTTC.

 

[Caged]

Submit a query on the Openreach website using the “my neighbour can get fibre but I can’t” reason

 

[no_1_dave]

Submit a query on the Openreach website using the “my neighbour can get fibre but I can’t” reason

I've done this, hopefully they'll look into it instead of sending a generic response but I'm not going to hold my breath

 

[bloodiedathame]

Email [email protected] and explain. Worked for me a few years ago.

 

[Lartyconshayo]

Your neighbour can also get PTTL (poo through the letterbox)

 

[no_1_dave]

Email [email protected] and explain. Worked for me a few years ago.

Cheers, I'll give it a go

 

[no_1_dave]

So I've been doing more checking on the Openreach checker... It appears my whole area can get FTTP apart from my small cul de sac (8 houses). So the rest of my postcode can get it and all the trunking is in place but they have missed my small cul de sac from the checker database

 

[Vertigo]

I've had something similar with Cityfibre, who are rolling out across Solihull.

I'm in Birmingham but my house (and three others next to it) are all at the end of a cul-de-sac and our gardens back onto the Solihull border with an access road behind us.

When I put the postcode into the Cityfibre checker (the whole cul-de-sac has the same code), our four properties actually show as in Solihull (incorrectly) whereas every other address is in Birmingham.
I find this bizarre as no other postcode lookup I've seen or used has ever incorrectly placed me in Solihull.

Raises the question of, if they do cable right up to the border and thus down that access road, could I get them to install from behind the house and over the garden?

 

[inogen]

We're just in the process of getting FTTC here. I had quite a lengthy chat with the contractor who is installing. Basically, first, they get a list of addresses, they go out and pull a rope from the manhole to each of the premises that shows they can put the line through, then they (or another contractor) comes back at some time in the future to connect the line using the rope. They get paid per rope, then per line.

So you won't have much joy getting a contractor to join your premises without the rope, which means you either have to be on the original list, or for them to send out a contractor to do the rope first, which you're only likely to get if your house is near to another cluster of houses that they're doing. And they won't be happy lifting up the manhole and pulling the rope through for the £13 or whatever it is they get per premises. They want to all of the premises that use that manhole in one go.

 

[ChrisD.]

I've had something similar with Cityfibre, who are rolling out across Solihull.

I'm in Birmingham but my house (and three others next to it) are all at the end of a cul-de-sac and our gardens back onto the Solihull border with an access road behind us.

When I put the postcode into the Cityfibre checker (the whole cul-de-sac has the same code), our four properties actually show as in Solihull (incorrectly) whereas every other address is in Birmingham.
I find this bizarre as no other postcode lookup I've seen or used has ever incorrectly placed me in Solihull.

Raises the question of, if they do cable right up to the border and thus down that access road, could I get them to install from behind the house and over the garden?

I would email City Fibre. I did and one of their delivery engineers got back in touch pretty quickly.

 

[Vertigo]

I would email City Fibre. I did and one of their delivery engineers got back in touch pretty quickly.

Well there's no point until they actually complete the rollout but, as the website thinks I'm in Solihull, it allowed me to register interest

 

[no_1_dave]

Submit a query on the Openreach website using the “my neighbour can get fibre but I can’t” reason

Well that was fast...

Received a reply on Tuesday advising they would look into it so I naturally thought this will take a while. Received another reply today saying it was a data mismatch error on their system and it's now fixed.

Just ordered BT's 900mb package

 

[ChrisD.]

Congrats!