Asus Motherboard Issues Please Help

spluff

spluff

spluff

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I have just bought a ROG STRIX B560-F GAMING WIFI PROBLEMS

1. In windows I get an error occurring after every boot:- EVENT ID 1 - A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. Any idea what is causing this? There doesnt seem to be any crashing/blue screens so far but its a bit worrying!

2. I have 2 NVME drives. The 950PRO I already had windows 10 installed on and just allowed windows to update and find drivers. This shuts down and restarts fine.

I bought another which is WD Black SN850 and installed a clean version of Windows10. When shutting down and power on its fine and fast. When I do a restart it seems to go into bios self check????? (basically the fans all spin up and then after a while switches off and then starts up again and windows loads fast. like when you change certain options in bios.
Why would the second drive do this everytime i do a restart, but is okay on power off.

I am just going round and round in circles trying to work out what to do next :(

Can someone please help.
 
Update the firmware on your m2 drives and check motherboard chipset drivers on the asus site to see if there more recent than windows.
 
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I have 2 nvme drives - the Samsung 950PRO already had windows installed on it and i just swapped out motherboard/cpu/memory and let it do its thing and install new drivers. As said above this works fine restarts OK and fast and shutdown/powerup OK and fast.

I then took out the 950pro and put in WD SN850 did a clean install of Windows10 and installed all the drivers. This shutdown/powerup OK and fast. Restart takes ages - but i think its actually doing something in the bios like when you change certain things/update firmware - it clicks then fans power up really fast / then clicks again and then monitor comes on and bios screen. (whereas the 980pro restart is basically quick blackscreen / bios / windows).

I have the Samsung 950PRO in the m2_3 slot as its not PCIE4 . The WD SN850 is in m2_slot1.

All was working fine until i did a clean install on the SN850 (I am currently back on the 950pro as i can swap between the 2 by taking it out)
 
spluff said:
There was no m2 firmware updates available and i have the latest intel chipset drivers installed.
Click to expand...


Okay I tried moving the sn850 to to m2-slot3 and it restarts fine now.

the problem with this is that it won’t be running 4x and that’s the only reason I bought this m2 drive. It really should go in m2-1 for 4x

Any ideas why having the slot in m2-1 would cause the restart issues?? Any ideas how to fix

kind regards
 
Which CPU do you have? And what graphics card fo you have?

I believe you must have a 11th gen for that to work and I am not sure about compatibility with graphics cards. I am grey on this, but it's certainly something I would check out.
 
pp111 said:
Which CPU do you have? And what graphics card fo you have?

I believe you must have a 11th gen for that to work and I am not sure about compatibility with graphics cards. I am grey on this, but it's certainly something I would check out.
Click to expand...

I have gen 11 cpu 11400 and 3080FE so should be no problem - in bios it detects full x4 speed and in AIDA64. - so its detected and working.

Its just causing the BIOS post long routine everytime i reboot which is very annoying and shouldnt be happening. Weird how it works fine in the slower slot
 
pp111 said:
Which CPU do you have? And what graphics card fo you have?

I believe you must have a 11th gen for that to work and I am not sure about compatibility with graphics cards. I am grey on this, but it's certainly something I would check out.
Click to expand...

I think I have worked out what the problem is but dont know how to resolve

If I have:-

SN850 in m2-1 AND use XMP1 profile on memory (3200) it causes the bios post issues on restart (shutdown is fine).

SN850 in m2-1 AND dont use XMP1 - it restarts fine <--------------- new finding

SN850 in m2-3 AND use XMP1 profile - it restarts fine.

Any ideas what I can do? I should be able to use my XMP memory and x4 m2 at full speed but somehow it causes this restart issue. Everything else seems fine in windows (no crashes etc so far)
 
mickyflinn said:
Try setting the memory timmings manually and add bit more voltage maybe this is needed , you should be good up to 1.45v
Click to expand...

ok i will try a higher voltage thank you

just wondering though why would the memory voltage/timings cause the nvme in the 4x m2 slot to cause the problems? (whereas the 3x m2 slot its fine at xmp1)
 
mickyflinn said:
Try setting the memory timmings manually and add bit more voltage maybe this is needed , you should be good up to 1.45v
Click to expand...

I did a bit more testing and its annoying :)

I tried:-

setting all the memory settings manually (to the XMP value) - restart issue
setting all the memory settings manually (to the XMP value) and voltage 1.45 - restart issue

I then tried changing the Memory Speed keeping the other XMP settings and 2633 - 2933: restart was fine. As soon as I went to 3066 and 3200 it had restart issues again.

Is there any other settings in there that i can try or change? It seems a bit mad that I can run at XMP1 fine with no nvme drive in m2_1, but as soon as i put the drive in its having these issues. The PC has not crashed or anything. It just a long post in bios with restart only.

Its as if there is a conflict with the higher memory timing and the m2_1 drive...............
 
spluff said:
I did a bit more testing and its annoying :)

I tried:-

setting all the memory settings manually (to the XMP value) - restart issue
setting all the memory settings manually (to the XMP value) and voltage 1.45 - restart issue

I then tried changing the Memory Speed keeping the other XMP settings and 2633 - 2933: restart was fine. As soon as I went to 3066 and 3200 it had restart issues again.

Is there any other settings in there that i can try or change? It seems a bit mad that I can run at XMP1 fine with no nvme drive in m2_1, but as soon as i put the drive in its having these issues. The PC has not crashed or anything. It just a long post in bios with restart only.

Its as if there is a conflict with the higher memory timing and the m2_1 drive...............
Click to expand...
Its sounds like either the motherboard or the sn 850 causing problems but the only way to find out is to get a different pcie4 m2.

Can you set the m2 slot 1 to pcie3 see if its stable.

It may be worth joining the asus rog forum's.

https://rog.asus.com/forum/forumdisplay.php?127-ROG-Discussion
 
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