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A call for Help please if i may.

Plus £2500 for the PC - cough cough you could have built a very decent one for £1500 same spec think you were robbed also sadly. I would have wanted full custom loop for that at least.

He had it built 14 months ago when it was very easy to pay £1000 for a 2080ti (the OP says he paid £1100 which isn't an unexpected amount). I don't think you'd get the extra components he listed for £400 :P
 
He had it built 14 months ago when it was very easy to pay £1000 for a 2080ti (the OP says he paid £1100 which isn't an unexpected amount). I don't think you'd get the extra components he listed for £400 :p

It didnt say £1100 originally the OP has edited the post - was the GPU included in the build price or did the OP supply the GPU as that kind of changes the original question.

2080ti new yeah they were crazy money still back then - I said building it yourself which does not have to be all new components. 2080ti's even for £700 2nd hand you could probably have managed it back then. Gibbo was running deals on RAM before Xmas too - running to a budget £2500 should get you a lot better system than the one shown back then. A 2080ti build for around £1500 would have been possible. My 32gb RAM cost me £108 in 2019.

What I`m trying to say is even now before this Xmas you could pick up 3080 systems for less than £2000 and 3090 systems for £2499.
 
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if you have tested the card in another machine and it is indeed dead (seems to happen often to the 2080's), then just re-fit original cooler and rma it direct back to the manufacturer
 
Hi folks
Thanks for all the replies.
Yes they supplied the 2080ti and they get them from Overclockers.co.uk.
They gave me a quote before building which showed the 2080TI at approx £1100, i checked on overclockers at the time and it was listed at that price( I assume they get a discount though)
The Original cooler is missing the screws and some small parts...not sure what happened to them, i was looking on ebay to see if i could find a complete cooler 2nd hand, If i could find one do you think rebuilding it would be good enough for Zotac not to Notice also considering the screw stickers would be damaged/missing...i assume they are not stupid and know all the tricks in the book with rebuilt cards??
There was no additional heatsinks on the vram, I looked in all the paperwork i got with the PC and the NZXT cooler instructions doesn't mention it and looking on Google it says the onboard NZXT fan blows air over the vram? is this correct.
This morning i went and got some thermal paste and refitted the NZXT as it had been removed for sending the card to overclockers for RMA, i watched a video and it was easy as it was just carefully spreading thermal paste and just 4 x screws to carefully just snuggly screw down and not overtighten.
I fired the pc back up and the GPU is indeed dead, I tried every display port and HDMI port shutting down in between and still no display.
The light is spinning and so is the fan on the NZXT.
Do overclockers actually do repairs/ as in when they get the card back for RMA do they do basic repairs or do they just check the card then send back to Zotac? or do they have a repair centre they send it to.
I dont see the logic in one company accepting an RMA if the cooler is removed but another not (apart from them being tight fisted in protecting their revenues rather than their reputation, because i now wont buy Zotac again, I'll go to EVGA as people on her have said in other posts)....not that i can afford one for 2 years, maybe then they'll come down in price.
I think where a PC is built by a PC Shop or PC company and there's a receipt to prove this there should be some leway as its been proffesionally fitted...a bit like our car was repaired under warranty (7 year warranty) because we had receipts to show servicing by a local well respected garage instead of KIA direct.
My final thoughts are is there someone in the know that can get this post to Overclokers to ask if they do indeed do repairs to RTX2080TI's...I'm sure it cant be a big job because as stated My PC was hardly used and came from a clean peaceful home.
 
view

https://drive.google.com/file/d/1-pKBdwOpl3GLvAZQtRN-44DL8p5ioj4b/view?usp=sharing
https://drive.google.com/file/d/1-n6S_9o0y-q7g06c--JL4JzaZh0IdExS/view?usp=sharing
view
 
The links above are photo's of my PC on google drive...i couldnt work out how to upload photo's
UPDATE!
I was sitting here staring at my useless metal box and noticed 1 x display port and hdmi port on the back of the motherboard,I thought if i plug my monitor into these ports one at a time shouldn't I at least get onboard graphics?
I took out the RXT2080TI and removed all cables and tried both ports one at a time shutting down in between but still nothing displayed on the screen?? not even a boot up screen.
Is there a setting to make the PC use the onboard graphics instead of the RTX2080TI as its not present.
The guy in SB computers said he tried another graphics card when it was in the shop for inspection and it booted up so it is the RTX2080TI that is dead.
But why am i getting no onscreen image when plugging into the motherboard display port.
 
This was your first mistake



You would have been better off building it yourself. Before you add you wouldnt know how its very very easy and if you can plug a cable into a socket that only fits one way then
you can build a PC plus there are loads of people on here to help. In your semi-retired state it would have been an excellent idea to get involved and then you would not need
any scrupulous company in future because you could upgrade and build your own.

It could be quite daunting though for people who haven't done it before, and are not familiar with upgrading computers etc. Even a self build with a 2080Ti, Ryzen 3600, x570, 32GB etc would have cost probably the best part of £2k back then which is a lot of money to entrust to a novice builder, especially if replacing the cooler on components costing over a grand. When I was starting out in the 90s, I got pretty frustrated/stressed at times with PC not POSTing, components not fitting in properly without removing drive cages, etc.

I'm not saying self-builds are a bad idea, but I can see why people might prefer not to.
 
The post by @Benass is about the most relevant to the problem, though it confuses a few things.

Your warranty with the computer store was only 12 months. This period has passed, ergo there is no warranty. However, you do have some statutory rights which you could pursue (these do not constitute a warranty or guarantee). Under the Consumer Rights Act (2015), goods should last a "reasonable" period of time. It would be hard to argue that a £2,500 PC should only last 14 months. However, I expect you will have a fight on your hands. Just because you may have some rights under the law, it doesn't mean that those rights are easy to exercise.

If you try to enforce your rights under the CRA, the retailer is likely to ask you to prove that you didn't cause the fault. They have every right to do this. So you may as well get a second opinion now, and ask the other shop for a written statement detailing the fault. Even if you have a written statement from this third party, the original retailer may not back down, and you'll have to look at Alternative Dispute Resolution (ADR) or court action to have your rights enforced.

How did you pay for the PC? Credit card? Debit card? Cash? Finance? Section 75 of the Consumer Credit Act could help here, as it makes credit providers jointly liable for CRA claims. Chances are, you'll find a finance company or credit card provider easier to deal with than the retailer.

Forget about OCUK and Zotac. They're pretty irrelevant to the situation.
 
The links above are photo's of my PC on google drive...i couldnt work out how to upload photo's
UPDATE!
I was sitting here staring at my useless metal box and noticed 1 x display port and hdmi port on the back of the motherboard,I thought if i plug my monitor into these ports one at a time shouldn't I at least get onboard graphics?
I took out the RXT2080TI and removed all cables and tried both ports one at a time shutting down in between but still nothing displayed on the screen?? not even a boot up screen.
Is there a setting to make the PC use the onboard graphics instead of the RTX2080TI as its not present.
The guy in SB computers said he tried another graphics card when it was in the shop for inspection and it booted up so it is the RTX2080TI that is dead.
But why am i getting no onscreen image when plugging into the motherboard display port.

Yes in the BIOS you can typically just choose integrated graphics of PCI-E. It might not be strictly necessary but if you force a CMOS reset (removing the battery and shorting the pins... there will be video guides on how to do this on YouTube) then it should default back. Although bear in mind this would remove any tweaks done in BIOS like setting RAM to the rated speed etc so this would need to be reapplied afterwards.
 
Thanks for all the help...I'm starting to realise like many others I'm a victim of the GPU shortage, Thinking back I remember when the RTX3080 series were announced just a few months after me paying £1100 for my rtx2080TI people were desperatly selling their RTX2080's on ebay for £250...I remember seeing one at this price and felt gutted.
I wish I had purchased one as a backup or for SLI.
 
Thanks for all the help...I'm starting to realise like many others I'm a victim of the GPU shortage, Thinking back I remember when the RTX3080 series were announced just a few months after me paying £1100 for my rtx2080TI people were desperatly selling their RTX2080's on ebay for £250...I remember seeing one at this price and felt gutted.
I wish I had purchased one as a backup or for SLI.

You said your wife is too proud to claim on the house insurance and you also said that she nearly killed you when you came home with your new £2500 computer that you'd presumably bought without telling her about. So why not ring up the home insurance (assuming you're covered for this type of incident) without telling her? If your wife strangles you afterwards, at least you'd die knowing you have a new GPU.
 
Ocuk/zotac obv won't accept it without the cooler. The parts you're missing, I'm assuming are thermal pads and screws? Easy enough to buy them separately, just find out which ones you need.
Reassemble and send to zotac.

If they deny the warranty claim, you can ask zotac if you can simply pay for a repair rather than them doing it free under warranty. It's normally not worth the price on older cards or they don't repair older ones anymore due to no parts etc. but it's not that old and in this market...

Google for a gpu repair specialist if they say no.

Next step is to attempt it yourself, if you can't see any damaged/missing radiators or caps, try an oven trick maybe etc.

If none of that bears fruit, sell it for spares/repairs on ebay, seen broken cards going for as much/more than working cards used to. Save the money and buy a gpu if you can snag one at msrp/in the future, or second hand from someone being very nice on here in the members market or local etc.
 
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