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Will OCUK provide a warranty for a card bought from OCUK and then resold (at auction)?

Robert Walker

Robert Walker

Robert Walker

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Probably a question for OCUK staff (@ScottiB?), although any experts in consumer law might be able to cover it.

Came across this listing (optimistically priced given you can buy them cheaper at OCUK than listed) where the seller claims that OCUK will provide a two year warranty to the person who is repurchases the card.
https://www.ebay.co.uk/itm/124705022279?epid=8045666182&hash=item1d08ffa147:g:njoAAOSwxltgjUtu

From what I've read, neither Nvidia nor AMD will allow the transfer of a warranty from an original purchaser to a secondary buyer (unless resold by an offical dealer), so I figure that OCUK probably wouldn't / couldn't allow a warranty to transfer between buyers. I don't have a clue as to the legal situation (and couldn't find it on Citizen's Advice website) nor was it clear on the OCUK Returns and Warranty page, but it would be great to get official confirmation. Would love to report that seller (and others) for a misleading listing! :)

p.s. apologies - I couldn't see a different topic this might fit better in. I didn't think customer services was the right place, but feel free to move to a different topic if I've put it in the wrong place.
 
Consumer rights and warranty are 2 different things. If you buy the card from a reseller on Ebay, for example, your rights are against that seller, NOT OCUK or the manufacturer. Some companies offer a warranty if you register the card directly with them and aren't too worried as long as you have a receipt or sometimes only need to register and they go off the serial number. But again, ZERO to do with OCUK or any other retailer. Some retailers might offer good will, but it's up to them.

Edit to add, not sure why someone would buy that when you can find 6700XTs for less than £700 quite easily now.
 
I'd imagine not. Usually in situations like this the buyer and seller would have a verbal agreement that the seller would assist in the case of a warranty claim. Sapphire state their warranty is provided through the retailer only, and a search of the forum seems to suggest that OcUK don't allow the transfer from one person to another.
 
Well you would have to ask OCUK, most UK retailers will only deal with the buyer in my experience although I have not personally asked OCUK about it before.
 
Ryan0655 said:
Consumer rights and warranty are 2 different things. If you buy the card from a reseller on Ebay, for example, your rights are against that seller, NOT OCUK or the manufacturer. Some companies offer a warranty if you register the card directly with them and aren't too worried as long as you have a receipt or sometimes only need to register and they go off the serial number. But again, ZERO to do with OCUK or any other retailer. Some retailers might offer good will, but it's up to them.

Edit to add, not sure why someone would buy that when you can find 6700XTs for less than £700 quite easily now.
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If you buy a card from a private seller on eBay, you have almost no rights at all :p The only thing you are protected from is items that are not as described.

You have no right of return and no contract with the original retailer. Most of the time, no warranty either.

Just say "no" to resellers :p
 
Long as u have the receipt? Im guessing thats all u need to prove its urs, shouldnt matter who bought it i mean people buy gifts at xmas and the person who gets a gift can use warranty so why not.
 
(Assuming that the seller is providing the original receipt with the sale, which they usually do).

Officially I suspect the answer is "OC do not allow transfer of warranties". This is the standard for most companies.

However... if you have the original purchase receipt, then that's all -most- companies look for. Whether OC ask for more than that these days, I don't know, but in my experience I've never had a company ask for more than the original purchase receipt when processing a warranty.

Plus, and most importantly really, if the item you receive from ebay is in any way faulty upon arrival, then you can return it for a full refund even if the seller states "no refunds". Unless (of course) it's listed as broken in the description, but at that point it's on you.
 
Nirurin said:
(Assuming that the seller is providing the original receipt with the sale, which they usually do).

Officially I suspect the answer is "OC do not allow transfer of warranties". This is the standard for most companies.

However... if you have the original purchase receipt, then that's all -most- companies look for. Whether OC ask for more than that these days, I don't know, but in my experience I've never had a company ask for more than the original purchase receipt when processing a warranty.

Plus, and most importantly really, if the item you receive from ebay is in any way faulty upon arrival, then you can return it for a full refund even if the seller states "no refunds". Unless (of course) it's listed as broken in the description, but at that point it's on you.
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I would also assume this - as an example say I gifted a part to a friend building his first PC, I would also give the receipt over on the basis that the warranty would be honoured if something went wrong.
 
Alister Ross said:
I would also assume this - as an example say I gifted a part to a friend building his first PC, I would also give the receipt over on the basis that the warranty would be honoured if something went wrong.
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However -specifically for GPUs- retailers may be a bit more strict about getting your identity etc, if they decide to be difficult. As right now there's a good chance that most GPUs are actually bought from resellers. But in reality, the person you'll speak to in customer services will be a minimum wage call centre person who won't care one way or another, and will just want to get you off the phone asap.
 
Nirurin said:
(Assuming that the seller is providing the original receipt with the sale, which they usually do).

Officially I suspect the answer is "OC do not allow transfer of warranties". This is the standard for most companies.

However... if you have the original purchase receipt, then that's all -most- companies look for. Whether OC ask for more than that these days, I don't know, but in my experience I've never had a company ask for more than the original purchase receipt when processing a warranty.

Plus, and most importantly really, if the item you receive from ebay is in any way faulty upon arrival, then you can return it for a full refund even if the seller states "no refunds". Unless (of course) it's listed as broken in the description, but at that point it's on you.
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I agree, hence wondering what the current OCUK position is. I can't imagine it's easy for them to do loads of extra checks - they're maxed out as it is by the sound of things.

Alister Ross said:
I would also assume this - as an example say I gifted a part to a friend building his first PC, I would also give the receipt over on the basis that the warranty would be honoured if something went wrong.
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...of course, in your scenario if it went back to OCUK and they said "hey, we can't fix this, we'll refund on the original card used for the purchase" I suspect your friend would be okay with that and you'd sort it out between you. If you'd bought it on ebay, you'd probably be less happy for a refund to go the seller (triple insulting that you now have no graphics card, paid over the MSRP to the seller and then THEY get a refund on THEIR purchase price). Obviously you could try to explain that that debit / credit card had expired and you'd like them to refund a different card, but then you're explaining to them why the name on the card is different and at that point it becomes self-policing - they don't need any extra checks because you've basically confessed that you weren't the original buyer.
 
SkeeterUK said:
Long as u have the receipt? Im guessing thats all u need to prove its urs, shouldnt matter who bought it i mean people buy gifts at xmas and the person who gets a gift can use warranty so why not.
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It does matter tho, because only the original purchaser made a contract with the retailer. Any subsequent resale doesn't change that.

It's not about proof of ownership.

Sales are an agreement between the buyer and seller and nothing to do with the person who is ultimately in receipt of that gift.
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The contract is between Seller and buyer.
But dont ask don't Tell is a good way around it.

So y it can work, but it might Backfire just as easily.
 
If you buy a scalped product second hand, you have to get the receipt from the seller and simply pretend to be the original purchaser.

E tailers may currently be more dubious and aware of this, and I hope so as scalping needs dissuading as much as possible.
 
FoxEye said:
It does matter tho, because only the original purchaser made a contract with the retailer. Any subsequent resale doesn't change that.

It's not about proof of ownership.
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As we have all said, this is technically correct.

Practically speaking though, are customer support people going to go to the extra effort to prove that you were the original purchaser? How would they go about doing this?

Original credit card is an option, but you can just say "I've changed banks" and that's the end of that. Totally valid reason to not have the original card/account. And I'm not sure most invoices even have the payment information on the invoice (I just checked my Ryzen 5950x receipt, and there's no payment info on there).

They -could- say they'll only send the replacement/repaired device to the original address... but what if you've moved house? Happens all the time, especially within the realm of a 1year / 3year warranty. Not really viable.

They could ask for ID to prove your name, but... what if you don't drive? Or if you're under 18? What ID are you likely to have? You could legitimately not have an official form of picture ID. And a retailer can't really withhold a warranty on the grounds of you not willingly showing ID. (And that's if your receipt even HAS a name on it. An invoice from an online retailer is likely to have a name, if it was posted to your address, but a physical shop receipt doesn't include a name).

Holding the original purchase receipt is, in a vast majority of cases, the only 'ID' that a retailer can go by. If you have it, then you bought it.

As stated though, this is a generality. OC do online sales, and I think their invoices include the purchaser name, so they could (in theory) require to see a driving licence. If you don't have one... then I don't know what they'd do. They -could- withhold the warranty claim, but that would open them up to issues with the consumer rights act. Forcing the buyer to jump through weeks of hoops and somehow proving their existence is -not- good for reputation.

I'd be legit curious as to what OC would do in the real world. I suspect if anyone official replies here, they'll just say "we won't accept resold warranty claims" because... well I mean that's what their official stance is, so that's all they'll be allowed to say publicly.

However not a lot of OC cards are getting resold (from what I can see) because OC are marking the prices up so much before selling them that the resellers can't make much profit. But the (I won't name them because there seems to be rules about that) certain competitors that are selling at MSRP end up on ebay a LOT, and I know they've only ever asked for the original invoice number (but this may have changed since the whole GPU shortage thing, so as always ymmv).
 
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