PC shutting down the moment the screensave kicks in

Resident

Resident

Resident

Soldato
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Hey. Sorry if it's the wrong section, wasn't sure where it fit.

This is a friend's PC, mostly built of my hand-me-down parts, due to his circumstances.

Recently it's begun just powering straight off, as though the plug's been pulled. It'll restart and run no issue whilst he's using it even for extended periods of time however it seems to be the second the screensaver kicks in that it shuts down. Standard Windows installed screensavers, doesn't matter which one.

Thermals are well within operating.

Nothing in the event logs to indicate why.

Spec wise it's nothing special but to him it's his link to outside as he's housebound:

FX-4130
970-AD-DS3P
16GB Corsair Vengence RAM
GTX 650-Ti Boost
Corsair H100i (fairly new, bought it for myself then my wife not realising bought me the H100i Platinum)
Corsair TX650M PSU
2 x Seagate mech HDDs.
A few case fans


I know it's massive long shot but can anyone think of a plausible reason as to why the SS would induce an instant shutdown
 
something daft already!! said:
Screensaver? What is this, the 1990's? lol

Which OS would be helpful. Are you certain it's not just going to sleep? Check his power settings.
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He's older and likes them.

Sorry I thought I wrote the OS

Win 10 Pro.

It's not going to sleep. I disabled all the power saving settings, leaving the screensaver. I've change the timeout for the SS and it stays on till that time.
 
Perhaps the screensaver is using direct x or d3d. Maybe try updating the GPU driver to the latest version. If he doesn't do much gaming it might be out of date and require some attention or the old driver is damaged.

Do any of his devices go to sleep? Maybe try disabling the hard drive sleep mode.
 
something daft already!! said:
Perhaps the screensaver is using direct x or d3d. Maybe try updating the GPU driver to the latest version. If he doesn't do much gaming it might be out of date and require some attention or the old driver is damaged.

Do any of his devices go to sleep? Maybe try disabling the hard drive sleep mode.
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Everything *should* be on auto-update. Admittedly it's not something I thought of so haven't checked so I will give it a go.
 
I would double check the power settings, there's all sorts of nested options.

Have you tried a different screensaver? Looking in the menu it seems some of them have Specular effects and stuff so maybe it is trying to utilise hardware on the GPU.
 
Possible it is still going into hibernate even with sleep disabled (can't remember for sure but IIRC sometimes that is on the same duration idle timer as the screensaver on some configurations).
 
@HangTime - I've gone through them all, assuming you mean the advanced power menu. Everything as far as I can see is off

@olegnewman - Bizzarely the SS doesn't launch when in safe mode

@Rroff - Surely a hibernate command would be logged in event log

So yesterday, as a last ditch attempt I got my friend to disable the screensaver completely. That was at about 2030. Since then the PC hasn't shut down once. I've also discovered that MS pushed an update the same day as this issue started.

So I'm gonna take the leap that MS have screwed something up, roll back the update and see if it still does it.
 
olegnewman said:
Have you tried reverting all system settings back to factory or Windows re-install?
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I haven't however disabling the screensaver worked in stopping the issue so I thought about an alternative & set his desktop background to a slideshow of his favorite images (family etc), which seems to have a similar effect for him as he was using the Photos screensaver option.
 
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