On the contrary. I can post the entire e-mail conversation. What package do you actually have?
L
1. As mentioned earlier in thread, more than once, the PC I was testing with has a 5Gbit NIC, I am waiting on other devices to arrive to test at full 10Gbit speeds.
2. I mentioned the mountain villages do not have access yet. The full 10Gbit option appears to be available to a little over 30% of households at the moment. I wouldn't consider that "very small". It will exceed 60% by 2025.
3. Another ~30% or more who have access to the FTTC network can request to have an FTTP cable pulled and jump on this package. These figures aren't included in their quoted 30% because these lines aren't active FTTP connections, these customers likely don't know they can do this or don't care as it's already fast enough.
4. It's a GPON network, it's not designed for all users to use full 10Gbit simultaneously. Nearly every home provider has some element of contention, otherwise home internet connections would be prohibitively expensive. I'm not sure why you bring this up as an "issue"... I'm not claiming to have a 10Gbit leased line for £30/month.
5. The packages aren't identically priced, that's an introductory offer for new subscriptions only and for the first 12 months. There is now only a small price difference though. The "big" FTTP package used to be a lot more expensive. It states this clearly on the website & customer services are keen to point that out, even if you're not placing an order.
6. Then there are the other providers you don't know about... like interGGA and UPC Cablecom... these guys (UPC especially) have a good network coverage and offer gigabit speeds in the regions Swisscom doesn't
The saturation of options to get a 1Gbit+ home connection in Switzerland is very high.