AO Gas Oven Installation: 5*

Soldato
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Wokingham
Just a recent experience I've had (March 2021) when buying a new dual fuel range cooker that I thought might be insightful....
We recently had a new kitchen fitted (DIY kitchens) and bought a range cooker (Rangemaster Classic Delux) to go with it. AO were offering a deal on getting them to fit it, I think it was £50 reduced from £100.
So whilst the kitchen fitter is removing the old kitchen I came downstairs to check progress and he'd uncovered all the gas pipes that ran behind the units. At this point I'm sure I could smell gas and I asked the fitter if he could as well, he said no so I thought I must be paranoid. I shut the mains off anyway and the smell went away. I turned it back on and it came back so I said to him I'm sure I can smell gas, have you moved any of the pipes, to which he said as far as he knows he completely avoided them. As the cooker was being delivered the next day I decided to just shut it all off anyway and wait until they turned up to fit it and get their advice.

AO turn up the next day, 2 people, the delivery guy and the gas safe engineer. I tell them straight away where it's going and that I think there might be a leak, so they unload the cooker and the engineer does a leak down test, which to no surprise shows there's a huge leak coming from somewhere. So to cut an already long story short, he traces the leak to a pipe that has had a big hole in for some time and gradually oxidised up, but he thinks got dislodged by the fitter moving the cabinets. So he has to cut an entire run of pipe out, solder in the new pipe and fittings (and cut out the old fittings from the last cooker). I asked him if I'll be charged extra and he said that he has to make sure that the unit has been fitted safely otherwise he can't complete the delivery and that includes repairing any leaks or damages to piping.

As you can see from the picture below some genius has tried to move or grip the pipe with pliers or mole grips and turn it, realise they've made a hole and try to seal it with flux :eek: God knows how long it's been like this but it's the first time we've fitted a kitchen and been in the house since 2016. Thankfully we've always had a carbon monoxide detector and it's never beeped.

TL;DR I paid £50 for someone to find a gas leak, replace the copper pipe, make sure everything was safe and fit an oven. Perfect timing and coincidence.


Bnaut6d.jpg
 
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Looks more like the pipe has been stretched when it was bent lines/marks are the wrong way around for grips.

Your lucky to have been paying a fixed charge, could have been expensive to have someone come in and fix it.
 
The AO guys have always been good to us, taking care of little bits that need doing that don't count as a literal install. Lucky you for that one.
 
Thankfully we've always had a carbon monoxide detector and it's never beeped.

Wrong.

Amazes me how many people don’t know what Carbon Monoxide is. CO detectors do not detect gas leaks, you need a natural gas detector for that.

You can’t smell carbon monoxide. That’s why it’s so deadly.
 
Wrong.

Amazes me how many people don’t know what Carbon Monoxide is. CO detectors do not detect gas leaks, you need a natural gas detector for that.

You can’t smell carbon monoxide. That’s why it’s so deadly.
Interesting, have just educated myself via Google, thanks.
 
Looks more like something had sawn against it to me.

Also don't think it's flux, I think the greening is likely from moisture. Pipe maybe got condensation on it and the water sat in the rough grooves.
 
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Looks more like something had sawn against it to me.

Also don't think it's flux, I think the greening is likely from moisture. Pipe maybe got condensation on it and the water sat in the rough grooves.
I think it was, you can see the excess dripping down the side of the holes.
 
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