Anyone reading this in the future, you need to tell your isp to submit an ORDI. which is something only the isp can do through their openreach portal. It will update the system to allow you to then apply for fttp to be installed.
Do not listen to them if they say you have to talk to openreach yourself, even if you have to hang up and talk to another advisor that actually knows what an ORDI is, as only they can log into this system as an isp but unfortunately not all have been trained in this.
In short, they do indeed talk to the road layers even though they drive the buses, they are the only ones that can.
What does ODRI stand for? Can’t find much about it online.