Pc case issue mic jack as headphone jack issue

martynr

martynr

martynr

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Hello there,
I have replaced my pc case to a new one. On a previous one my little gamer managed to damage the headphone jack. After I put everything into a new case the headphone jack is completely silent, but mic jack outputs the audio and it can be used as headphone jack. Is it possible that the motherboard is shorted now? Any other ideas.
 
Are the case cables plugged into the motherboard correctly?
Is it the right type of headphone/socket.... assuming one cable on the headset, can the socket on the case do both in/out audio?

But yes it's entirely possible the motherboard is shorted, rare but possible.
 
lsg1r said:
Are the case cables plugged into the motherboard correctly?
Is it the right type of headphone/socket.... assuming one cable on the headset, can the socket on the case do both in/out audio?

But yes it's entirely possible the motherboard is shorted, rare but possible.
Click to expand...
Yes the cable plugged in correctly in the motherboard. It has two jacks on the front panel. One for a mic and other for the headphones.
 
Wonder if it has been wired wrong at the jack end. Does a mic work in the headset jack?

What case is it?

Maybe the CS can send you a replacement via warranty.
 
No, the mick does not work at the headset jack. The mic works at the back of the MB.

The case is MSI MPG Sekira 500.

But I bought a different cable to plug into M/B and it is the same behaviour.
 
When you plug something into each of the front ports, do you get a "you plugged something in message" from both, just the mic socket, or neither?

Also, what's the motherboard - is it old enough to still have an AC'97 / HD Audio setting in the BIOS (or on the board itself)?
 
I have never seen these messages appear for the headphones or mic jack.
It is a Gigabyte B450 Aorus Elite m/b. I doubt it to have settings in BIOS.
 
martynr said:
I have never seen these messages appear for the headphones or mic jack.
It is a Gigabyte B450 Aorus Elite m/b. I doubt it to have settings in BIOS.
Click to expand...

That board only has HD Audio, but it does seem like there's a mis-match between the MB header and the front panel audio connector from your case (which is also HD Audio).

Do you have the Realtek Audio Console installed? For me it came along with the Realtek audio driver downloaded from the Gigabyte page for my board.

That should dynamically show what ports have something connected in the Device advanced settings page. It's possible to "retask" (as it puts it) some of the connectors as well as enable or disable jack detection.
 
I had a looksy at wiring diagrams and the m/b has been wired for HD_Audio plug. Therefore, it should work as it suppose to.
Also, I noticed that my previous and current case have been differently wired as from one side to the other. I mean where it plugs on a circuit board from headphone and mic jack to the plug of the m/b.
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I also think that it had not worked on a previous case as well as I used a headset with USB. I went to mic and headphone jack later.
 
Both your motherboard and case are supposed to be HD Audio, so it should "Just Work".

But one odd thing I noticed looking on the MSI website is that the datasheet for your new case shows the front panel having the headphone on the left and the mic on the right whereas the user manual shows the mic being the left socket and the headphone being the right socket. So it's not entirely clear what the connections are actually supposed to be and might explain the difference you noted between the front panels for your old and new case.

Even if you don't have the Realtek control panel, you might be able to get a clearer idea of what's going on from the Windows Sound Control Panel - that will show what connections Windows thinks it has and when you plug something in, you ought to see them activating and deactivating.
 
I agree, it should "Just work". I don't think Windows sound control panel is going to be of any help. Since the wiring is not connected in the right way. I may be wrong though.
MSI is worthless when I asked about the wiring. They get the components and chuck them in. I'll try finding the circuit board of the front panel.
 
I wouldn't expect the sockets to be electrically different, so even if they are labelled in reverse to how they are wired to the HD Audio cable, they should still work. Unless something else is off about the front panel wiring, that is.

So I'd say it's still worth seeing what's happening in control panel.
 
I connected the plug to the header and I was receiving audio from both. The "Speakers" lights up I get a stereo audio. On plugging into headphone jack I get "Realtek HD Audio 2nd output" light, but audio is coming only from one side of the headphone.
The mic is not even recognised.

20220825-195504.jpg
 
martynr said:
I connected the plug to the header and I was receiving audio from both.
Click to expand...
Sorry, I don't follow this - both what?

martynr said:
The "Speakers" lights up I get a stereo audio.
Click to expand...

"Speakers" should be the back panel analogue output - so you plugged the headphones into the rear panel audio out and you got stereo audio?

martynr said:
On plugging into headphone jack I get "Realtek HD Audio 2nd output" light, but audio is coming only from one side of the headphone.
Click to expand...

"2nd output" should be the front panel headphone socket (well the socket that is connected to the output pins on the motherboard header, whichever that may be!).

So it sounds like at least the jack detection part of the headphone socket is correctly connected - as that output activates when you plug a jack into the socket. But the one sided audio brings us back to either faulty socket, connecting cable or motherboard. I don't recall coming across a circumstance where that's a configuration issue - when you have the headphones plugged into the headphone jack, go into the Properties of the "2nd output" and it's definately set to 2 channel? Also check the Balance on the Levels tab in the Properties.

martynr said:
The mic is not even recognised.
Click to expand...
Sorry, obvious question - you checked on the Recording tab?
 
VersionMonkey said:
Sorry, I don't follow this - both what?



"Speakers" should be the back panel analogue output - so you plugged the headphones into the rear panel audio out and you got stereo audio?



"2nd output" should be the front panel headphone socket (well the socket that is connected to the output pins on the motherboard header, whichever that may be!).

So it sounds like at least the jack detection part of the headphone socket is correctly connected - as that output activates when you plug a jack into the socket. But the one sided audio brings us back to either faulty socket, connecting cable or motherboard. I don't recall coming across a circumstance where that's a configuration issue - when you have the headphones plugged into the headphone jack, go into the Properties of the "2nd output" and it's definately set to 2 channel? Also check the Balance on the Levels tab in the Properties.


Sorry, obvious question - you checked on the Recording tab?
Click to expand...
Apologies if I was not clear on the issues. My editing skills are also not that great on a phone.
1. Both jacks are outputting audio.
2. This is front panel input only. The plug that is plugged into m/b header. I did not say it was from the rear panel.
3. Obvious is not so obvious. I forgot about it. I checked on the Audacity recording.
 
martynr said:
Apologies if I was not clear on the issues. My editing skills are also not that great on a phone.
1. Both jacks are outputting audio.
2. This is front panel input only. The plug that is plugged into m/b header. I did not say it was from the rear panel.
3. Obvious is not so obvious. I forgot about it. I checked on the Audacity recording.
Click to expand...
That's odd. I'm going by the behaviour of my own system, which is also a Gigabyte board with Realtek audio; albeit a newer board (X570S Master). But I'm puzzled how the Realtek Speakers output is corresponding to one of the front panel connections - it should (so far as I know) correspond to the green (line out) socket on the back panel. I'm wondering if a clean reinstall of the Realtek audio drivers would help.

A quick test on my system suggests that Audacity only recognises sources that are present when it's started - did you start Audacity after you'd plugged something into the microphone socket? The Recording tab on the sound control panel should dynamically show the available sources activating or deactivating, on the other hand.
 
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